I have a ring that has three sapphires, each surrounded by tiny diamonds. My husband bought it for me while we were on a trip in the Caribbean. After we'd been home a couple of months one of the... More

I have a ring that has three sapphires, each surrounded by tiny diamonds. My husband bought it for me while we were on a trip in the Caribbean. After we'd been home a couple of months one of the tiny diamonds fell out. Ack! I took it into Ben Bridge to see if they could fix it. The salesperson I got was very nice and helpful and didn't seem annoyed at all that I wasn't there to *buy* something. And - they did an excellent job putting new diamond in my ring!
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Our assessment of Ben Bridge (downtown location) is that your experience with the store will be most dependent on the salesperson you happen to work with. We were lucky enough to get a great... More

Our assessment of Ben Bridge (downtown location) is that your experience with the store will be most dependent on the salesperson you happen to work with. We were lucky enough to get a great salesperson (I believe her name was Jennifer) who was very knowledgable, patient, helpful and not pushy at all. We had some problems getting the ring sized right, but she assured us that they would keep trying until it was right. I do have reservations about the skill of the person who sizes the ring, though. And the other salespeople we dealt with on subsequent visits to pick up the resized ring were not so good. If we had had one of them helping us initially, I don't think we would have been very confident about buying from Ben Bridge.
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