Used to be great, but lately they rarely seem to have staff available to check out. Sometimes I do like to use the self-checkout but it's maddening to use when there are multiple items. It... More

Used to be great, but lately they rarely seem to have staff available to check out. Sometimes I do like to use the self-checkout but it's maddening to use when there are multiple items. It also took 3 visits to install a microwave last time. I will not buy any more appliances from them. Long story but beware the incompetent delivery installers. In store staff are ok so I don't get why they don't keep the front staffed. I've been going less, despite prices, because of that.
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We hired a Home Depot contractor to do some work at our house. They mis-bid the job, charged us for heavy machinery they never used and then didn't finish the job. Home Depot did nothing to... More

We hired a Home Depot contractor to do some work at our house. They mis-bid the job, charged us for heavy machinery they never used and then didn't finish the job. Home Depot did nothing to help in the situation! They did nothing to credit us money for the work paid for and not done. I sent letters, made phone calls, etc.... no resolution. Had to hire someone else to come in a finish the job. I would never recommend Home Depot contractors, not even to my worst enemy. I since have received feedback from several other homeowners with the same dissapointment.
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I wanted to share my last experience with the Issaquah Home Depot. My wife and I opened a line of credit with Home Depot to renovate our kitchen. In an effort to be concise....I will skip the... More

I wanted to share my last experience with the Issaquah Home Depot. My wife and I opened a line of credit with Home Depot to renovate our kitchen. In an effort to be concise....I will skip the nightmare details and schedule delays. In July of this year, I stopped in to Home Depot to pay off the credit line ($7740). I received a receipt and went on my way. 5 Days later I received a call from the assistant store manager stating that someone lost my check before it was cashed. After checking with my bank, they informed me that the check was cashed and my account was charged accordingly. I gave a copy of the check to store management and they me they would get back to me with a resolution. I also receive a letter from credit services stating that my account was closed with zero balance and in good standing. It is now December 27th, 2007. I received a letter from Home Depot credit services stating that I owe them the $7740 balance again and also stated that I should pay via phone or start incurring 22% interest charges. When I asked for the history of the account for documentation purposes they refused, stating that the bank records are for their use only. They did ask me to provide them with copies of my bank statements proving that I did pay. After getting no where with Home Depot credit services, I went to the Issaquah store and asked for the manager. He was not there and it is store policy not to disclose the store managers working hours. I dealt with the assistant manager (John) and he told me he could not do anything to help. He actually told me I should get and attorney. I honestly cannot believe that I am dealing with this six months later and the store will not give me the contact information or the working hours of Neil Goehri ( Issaquah Store Manager). After asking someone other than the assistant manager, this employee told me in confidence that the best way to get in touch with the store manager is to call the store everyday at 9am to figure out if he is working. I am amazed at the ineptitude of the store management and the fact that they felt entitled to make charges to a line of credit I closed 6 months ago. Please, do yourself a favor and do not make any major purchase at the Issaquah Home Depot. Best Regards, Consumer who can't battle a larger corporation
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Every single time I have shopped at ANY Home Depot- especially the one on Delridge near where I live, it is impossible to find someone who available, helpful, or knowledgable. Maybe because the pay... More

Every single time I have shopped at ANY Home Depot- especially the one on Delridge near where I live, it is impossible to find someone who available, helpful, or knowledgable. Maybe because the pay is so low for the workers, the turnover is so high, and the corporation is just looking to make a buck. It's time to support local hardware stores- even if it means spending 2-5% more, the hassle will be saved and the service will be much better.
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On February 09th our washing machine pretty much lost its spin cycle. I could get it to spin but I had to Gerry rig it 3 or 4 times a wash. Even then I could only do ¼ the normal loads. On February... More

On February 09th our washing machine pretty much lost its spin cycle. I could get it to spin but I had to Gerry rig it 3 or 4 times a wash. Even then I could only do ¼ the normal loads. On February 14th our dryer stopped putting out large volumes of heat. This started to make even the ¼ sized loads take 3-4 times longer to dry. In short I was in need of a new washer and dryer. I spent a few days looking online at consumer reports and finally settled on a brand. I notice Home Depot carried the brand I wanted. So I stopped in on the 15th of February to see the models. After looking at them all I decided to order LG models. This is where it went south. Way south. During the purchase I was given choices for delivery on Sat, Sunday, Monday, or Tuesday. I chose Sunday February 18th. I was given 10% off my order and a 55 dollar rebate on delivery and install. I was then charged 390$ for power cords, vent piping, water hoses, install brackets etc. This was about 15 dollars short of my 10% discount and 55 dollar rebate together. My wife had not seen the models so we stopped by home depot the evening of February 15th (the same day I bought the set). While talking with the sales rep, he informed us that home depot could not accommodate the Sunday 18th delivery. We discussed this as we would be out of a washer and dryer for a full week then. He politely assured us that Tuesday February 20th was the first day he could get the washer and dryer to us. Content but a little perturb we left. 10 days without a washer and dryer would be a pain. Sunday February 18th rolls around and I get a phone call from our home depot salesman and he says unfortunately our Tuesday 20th delivery time was not available. He is able to get it on the Wednesday February 21st delivery thought. So now it is 12 days without a functioning washer and dryer for a family of 4. Monday February 19th comes around and I get a phone call from Home depots manager. They need a separate check from the one I wrote for to cover the costs of the power cords, vent piping, water hoses, install brackets etc. Somehow this was not included in my original bill, I debated this as they were clearly listed in my receipt. On and on we went. I acquiesced and came in and wrote a check for an additional 400. Bringing my total of 3457 for the washer, dryer, stands and install to 3857 for piping bits. I am starting to get very upset at this process. Not only did I loose my full discount they are charging me twice for it. But at this time I have 30 loads of laundry sitting in my hallway and I need to get it done. I can not take it to a laundry matt because I have two very small kids during the day. On Tuesday February 20th I removed the old washer and dryer, which and only been able to complete one load of laundry a day for the last 11 days. I spent the day draining the washer, un hooking the dryer, and cleaning the laundry room for the new arrivals the next morning. Wednesday February 21st comes around. I am waiting patiently for my delivery. I receive a phone call at 10:30 from my salesman. He wants to know how my Tuesday delivery went. Tuesday delivery? I replied you switched it to Wednesday this last Sunday. He apologizes for the confusion and says he will look into it. 15 min later I get a phone call with him saying the washer and dryer are not even at the regional distribution center. The earliest day they can get that to me is Thursday February 22nd. I replied that is simply unacceptable. He hangs up to look into what he can do. I call the manager, the manager replies that they have switched delivery companies and it is not all sorted out. And yes they can get the washer and dryer to their warehouse on Thursday February 22nd. However the first day of service for the new delivery crew is Saturday February 24th, and he would do his best to "squeeze me in" . At this point I am livid. This means I am now 15 days without a washer and dryer if I go by the home depot schedule. I hang up. I spent a few min on the phone with the wife discussing options. I received a call back from the manager he told me the weekend deliveries and Monday are full. Tuesday February 27th is his earliest delivery day. I ask if I can pick the washer and dryer up at the store or warehouse. He replied that is not a possibility as they do not carry the washers in inventory at the store and the warehouse does not have them in stock and will not receive them till the following Tuesday. I replied wait, you just told me you could deliver it to me on Tuesday the 26th and now you are saying your warehouse is receiving them Tuesday the 26th. He replied yes the ware house is getting them Tuesday the 26th. If we can get them of the truck in time we can deliver them on Tuesday. At this point I replied get me the washer and dryer installed by 5pm today (Wednesday February 21st ) or cancel the order. Here is where it gets even worse. He replies they cannot get it to me by 5pm. So we agree to cancel it. I ask what is necessary and he says since the checks have not gone through just cancel the checks, and he will deal with it on his end. I call my bank and cancel the two checks 3457 and 400. I spent the next 4 hours calling appliance stores finding one that had the model in stock in the greater Seattle area. I found the two in stock, in Redmond at Fredrick's appliance. A quick talk with Casey on the phone and he assured me he could have them delivered that day Wednesday February 21st. His price was 100 less than what home depot was charging me. 4:30 rolls around and I receive a call from the delivery guys, they are on their way. By 6 pm I had my washer and dryer. Two weeks go by in laundry bliss. I love the new washer and dryer. On march 3rd I received a letter in the mail from the Issaquah home depot general manager. "Dear Aaron, My name is neil goehri and I am the general store manager of the Issaquah HD. This letter is a follow-up to your recent shopping experience with us relating to an appliance purchase which was subsequently cancelled. Please allow me to express a sincere apology for any inconveniences this transaction may have cause you and your family. Please be assured I value your patronage and hope that you would afford us another opportunity to regain your confidence here at the Issaquah home depot store. Please feel free to contact me at any time for your convenience the stores telephone number is 425 391 8467. I am looking forward to your continued support . Again I offer a sincere apology to you for any inconvenience this experience may have caused. Thank you. Signed, Niel goehri GSM Issaquah Home Depot # 4704. P.S. I am having a 100 dollar gift card sent out to you also. It should arrive in appx. 1 week." Now one might thing this is a nice thing. And it is to a degree. Except for the other two letters I received that day. "Dear Aaron, This is to notify you that check #### in the amount of 3457 and check #### in the amount of 400 was returned due to stop payment and has been referred to Certegy payment recovery services for collection...." Yep, they are trying collecting on a product they never received and could not deliver. I have called Niel 5 times, once a day this week. He has neither answered my calls nor returned them. I have been fair, now I am dealing with this in the same manner they have treated me.
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I go here probably 3 times a week for various things. On the occasion that I need help finding something in the store, I can never find anyone to help me out. I don't think this is limited to just... More

I go here probably 3 times a week for various things. On the occasion that I need help finding something in the store, I can never find anyone to help me out. I don't think this is limited to just this location though. The selection is good but the customer service leaves a lot to be desired
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