I called yesterday at around 4 o'clock; the operator asked me: our address, phone number, what our business's name, what intersection, what we right by etc.. In addition, I told her my noticeable... More

I called yesterday at around 4 o'clock; the operator asked me: our address, phone number, what our business's name, what intersection, what we right by etc.. In addition, I told her my noticeable sign etc. And repeatedly, I told her that I what them to come in to only investigate and estimate on the first step. Actually this, woman quit nice, she explain how their company works, they would work by the task not by the hours. I agreed with her and the dispatch cost. Soon, after a small held, she told me that she is going to dispatch someone to my place between 5:pm-7:00pm. Then, what happen next.., after 8:00pm they called me regrading their "delayed schedule ,but they will be able to reach me by 10:00pm. So, I waited. Again, after 10:00pm no one came..and you know what? I should just leave at that time. Still, I wait........ After 10:30, I heard my phone ring, picked up my phone eventually, they call me. And again, they not even at my place. Even worse, this people, asked me where we locate at..what again? What should he looking for. Again? Then, this is even worse than that, he asked me, "how old are you"? Inattentively, I told my age. What more? He said, "are you pretty?" ..this thing getting stranger. I didn't said any words. He said, "but you sound pretty". Then, he said.."I what to see you make..."???? I hung up my phone. About fifteen minutes later, "We couldn't fine your place, where are you". Ask again? OK! I told the same story again!, told exact directions, street etc. Eventually, he reach here by the time, it was five minutes to eleven. He came in, ask me where to shut water. I said, "I don't know". Then, the other guy came in, found the valve and they shut of the water. I don't even want to look at these people faces, at the time (till now). Then, I asked "how much doesn't it cost to get this thing fix". He walk to a chair, and find the price form his booklet. Show it to me. It is quit a amount for this job, then I asked "how long would it last after this repaired". He said, "it might last one day or ten years" . So, there are on warranties? He said, "yes?" I asked, "if you cannot fix it?" He said, "you still need to pay this amount, because I need to attempt." So, what? This is not cheap! How about, if I don't what you to fixed? He said, "you still need to pay". This much? Then I said, "since I need to pay this amount without knowing that it would or would not be done, I don't what it. Over the top of that, I called you to investigated and only agreed to pay the dispatch fee, whichever, haven't agree on this much for unwarranted works' fees". He said, "you need to pay". (He's about six feet and I'm five.) Even you haven't done anything? He said, "I located your valve, and tuned the water off!". "Even, I leave right now you need to pay this amount!, or I'll call the police", he shout.Then, I said, I will pay for your dispatch fee for sure, but there is no reason for me to pay you without having you done the work." Then, he opened his price guild again. He said, "pay this amount then". It change from one to another amount now. "I still have no reason to pay this amount.However, I would pay for your, time for investigation.." Then, he again shout at me..(you don't what to know..what he said), He walked out, throw my key away which was hung on the door to the sidewalk, and said "I didn't not turn on the water, NO BUSINESS TOMORROW!".
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Our elderly relative had a small leak and called South West plumbing out. After scare tactics a few washers turned out to be over $1K job. Outragous...! It is so wrong to treat people this way... More

Our elderly relative had a small leak and called South West plumbing out. After scare tactics a few washers turned out to be over $1K job. Outragous...! It is so wrong to treat people this way especially our vulnerable senior citizens. There is plenty of business out there and a fair price to charge for all work done but this is not a company that knows how to do this. Use these people at your own risk!
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We called for service four days ago and were told that they would send someone out that night. A few hours later, they called to say they couldn't make it, but would send someone out "tomorrow." I... More

We called for service four days ago and were told that they would send someone out that night. A few hours later, they called to say they couldn't make it, but would send someone out "tomorrow." I stayed home from work the next day to wait for them but they never showed. When I called to ask where they were, they said they'd come "tomorrow." It's been like this now for four days, and there's still no service in sight...
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I had Southwest Plumbing come to my house and provide an estimate to move my toilet over about a foot. They quoted me over $3000, and offered to take about $500 off "if we do the work today" (big... More

I had Southwest Plumbing come to my house and provide an estimate to move my toilet over about a foot. They quoted me over $3000, and offered to take about $500 off "if we do the work today" (big red flag!!). Even though I'm a new homeowner, I was astute enough to get a second opinion from a local shop. Redworks Plumbing did the same work for $625 total. Do the math- extreme rip-off artists here. Another warning sign is the so-called dispatch fee, they'll charge you about $40 to get them out of your house if you decide not to hire them. Sure, they are clean-cut professional-looking guys with impressive trucks and uniforms, but I like the look of my hard earned cash more.
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Sly rip-off operators. Grossly over charge. Charged us $1500 for a sink fawset set which you can buy anywhere for $150. Also gave us an estimate for further work which included $270 for 3 feet of... More

Sly rip-off operators. Grossly over charge. Charged us $1500 for a sink fawset set which you can buy anywhere for $150. Also gave us an estimate for further work which included $270 for 3 feet of PVC piping that you can buy at Home Depot for $6 per 10 feet. Stay away from 'em
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Last cold nap we had I called and requested someone to come out - since I wasn't in the home I was requesting assistance (furnace wouldn't run) I agreed to wait one day for someone to come see me.... More

Last cold nap we had I called and requested someone to come out - since I wasn't in the home I was requesting assistance (furnace wouldn't run) I agreed to wait one day for someone to come see me. The woman (turned out later to be THE actual dispatcher) indicated someone would come see me between 8AM-10AM the following day. 10AM came and went - nothing. I called. No record. Nothing that I had even called. I was then told that the Dispatcher would call me back. A half hour later - I called them and told them to DISREGARD I'd found someone else to assist me (see review NorthPark Heating)
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My 85 year old mother has allowed herself to be "fleeced" twice by Southwest Plumbing. Overcharged once for $650.00 for some work that was not even needed and again for a furnace.......overcharge... More

My 85 year old mother has allowed herself to be "fleeced" twice by Southwest Plumbing. Overcharged once for $650.00 for some work that was not even needed and again for a furnace.......overcharge of $1100.00 for installation of an inferior furnace. They are very charming and polite, but they work on commission, so be very aware! Hopefully, my mother has learned her lesson.
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For timeliness, courtesy, capability and neatness, Southwest is on target; however, in hind sight I paid way too much for the job. I had Southwest repair a short collapsed section and the price I... More

For timeliness, courtesy, capability and neatness, Southwest is on target; however, in hind sight I paid way too much for the job. I had Southwest repair a short collapsed section and the price I paid was exactly the same as I paid another company to re-dig the same hole, plus two more identical holes, pull a new pipe and connect it all up. Southwest did tell me I needed to replace my whole line, but only *after* they filled in the hole. I didn't even give them a chance to come back to do the job (especially since they didn't return my email and phone call). Southwest Plumbing might be right for you if time is critical, while money and the environment is not. We had a convergence of six SW plumbing trucks on our street at one time. Southwest's technique of protecting plants is to lay down hundreds of square feet of 6 mil black plastic, then pile the dirt on top. When this was picked up the next day I had wilted half-dead plants and a whole bunch of plastic trash they had to haul away. When a *different* company came out the next month to replace all my lines, they ended up piling dirt on the *same* plants, without plastic, and left it there for a week; however the plants looked good as new when they were uncovered: happy plants, happy consumer and no plastic trash! Southwest for some reason obtained two permits for my job: one for the sewer repair and one to block the road. There was absolutely no need for the latter (even as a hedge bet), but it was probably part of some standard procedure, and I still ended up paying the extra $165 I'm sure. An email inquiry to SW about this was not answered. SW only charges by the job (not by the hour) so it's wrapped up in the price somewhere. Speaking of price, don't expect to get an itemized list from SW (or from most large plumbers, I suspect). They give you one big number and don't tell you what the breakdown is for parts, labor and permit.
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I called them up and this guy Rick came. He appeared to be your friend. He started shutting down the hot water heater and telling us how dangerous it was to still have power on. He emptied the... More

I called them up and this guy Rick came. He appeared to be your friend. He started shutting down the hot water heater and telling us how dangerous it was to still have power on. He emptied the water and I asked him how much was the total cost. He said, "I will tell you". So he went to get a book and write down a bunch of stuff. Meanwhile another guy came with the heater. I was in shock with I saw the invoice, close to four thousand dollars. I asked him to put the heater back where it was and I told him that I knew the price of a heater. At the end he agreed to have me pay $1000. What a terrible experience. And after telling me about the new code, "safety from earthquake" talk he did not want to put in the earthquake proof strap with the price of $1K. I would not recommend this South West Plumbing to anyone.
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South West purposely gives you the impression they will charge less than their competitors because they don't charge by the hour like other plumbers do. They don't give free estimates, and are in... More

South West purposely gives you the impression they will charge less than their competitors because they don't charge by the hour like other plumbers do. They don't give free estimates, and are in your home when they drop the bomb on you. I feel their way of doing business is dishonest!
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