Good: Received a phone call while they were on the way to house providing their arrival time. Didn't have to sit and guess when they might show up. Showed up when they said they would, and once the... More

Good: Received a phone call while they were on the way to house providing their arrival time. Didn't have to sit and guess when they might show up. Showed up when they said they would, and once the site was examined, took the time to explain what should be done and also provided other options I could consider (and the related price to provide), BUT let me choose wheich I wanted allowing me to stay in budget. Technician was polite, professional and did his job timely.. Other: I would have no problem recommending them to my freinds..
Less

The installer was professional and indeed "fast". I would recommend this company to friends and neighbors.

The installer was professional and indeed "fast". I would recommend this company to friends and neighbors.
Less

It seems Fast WH Co. has a habit of telling people a very low price on the phone, then adding on a bunch of extra, unnecessary charges when they get to the home. The guy who came and gave me an... More

It seems Fast WH Co. has a habit of telling people a very low price on the phone, then adding on a bunch of extra, unnecessary charges when they get to the home. The guy who came and gave me an estimate looked in his Home Depot book and told me we were in danger of carbon monoxide poisoning from inferior venting. He wanted to change the 2-foot vent to the tune of an extra $150. Everyone else who came out said that was total b.s. and while they didn't want to say anything bad about Fast, they let me know they had heard complaints about them. Apparently, they do fine work, but have a habit of overcharging. Also, their warranty on the estimate/work order was very iffy. Just be very careful and make sure you get a lot of estimates, check w/ the BBB and read the fine print before going with these guys. I finally went with Washington Water Heaters after doing that, and am extremely satisfied. It seems like for every 10 or so dishonest companies in this arena, there's 1-2 honest company/installer.
Less

These guys installed a new water heater for me. All in the cost was $1,200. They didn't begin work until they gave me a firm quote on site. My brother in law who is a plumber came for my wife's... More

These guys installed a new water heater for me. All in the cost was $1,200. They didn't begin work until they gave me a firm quote on site. My brother in law who is a plumber came for my wife's birthday and said it was professional and that the things they recommended (expansion tank) would increase life of the heater. Guy cleaned up too. Good experience on what was a bad day - not much fun to wake up to no hot water...
Less

I guess I agree with the positive reviewers on this site. They were very upfront and told me they couldn't give me a total price until they came and did a site survey. I wanted it done right and... More

I guess I agree with the positive reviewers on this site. They were very upfront and told me they couldn't give me a total price until they came and did a site survey. I wanted it done right and this company made sure everything was up to code. I got my permit in the mail and am going to call for inspection this week. All in I paid $1100 for everything. It looks professional and the guy who put it in (Matt) cleaned up. I would use again.
Less

My neighbor had his water heater changed out last month and I knew that I would need to do mine soon. I walked over to his unit and checked it out. Now, I am no plumber, but it looked like crap. He... More

My neighbor had his water heater changed out last month and I knew that I would need to do mine soon. I walked over to his unit and checked it out. Now, I am no plumber, but it looked like crap. He said he only paid $150 for a handyman to throw it in and be bought the tank at Home Depot. I decided to go to HD and have them do it. They contract with Fast Water Heater and I was impressed with guys from the first phone call. The rep on the phone was friendly and knowledgeable. They had a guy to my house that same day. Now, I know that I paid 2x as much as my neighbor, but I can say they did a great job. The tank is strapped to the wall, the pipes are insulated and the tank is an Energy Star tank. I think I am doing my part to be "green." You get what you pay for. If you want a crappy looking job and are cheap, call a handyman. If you want it done right, give these guys a call.
Less

Water heater went out a 9, they were here by 3. They cleaned up and the it passed inspection no problem. Cost me $1,200 all in but was very professional. Would use again.

Water heater went out a 9, they were here by 3. They cleaned up and the it passed inspection no problem. Cost me $1,200 all in but was very professional. Would use again.
Less

Paid $250 for installation. Then paid through the nose for the rest of the installation, which was way overpriced. Wound up paying 3 times the cost of the original installation charge. I felt... More

Paid $250 for installation. Then paid through the nose for the rest of the installation, which was way overpriced. Wound up paying 3 times the cost of the original installation charge. I felt cheap and used after the install (and broke). They did have the courtesy to call before they were late. But then came on the late side of the new time they gave me. Had to pay a stairs charge after assisting the guy with carrying it down the stairs. Was told I would have to wait for the next day if I didn't help carry it down the stairs! Not exactly a company I will do business with again. The technician was nice enough.
Less

I recently had the chance to use the services of Fast Water Heater. I found them to be incredibly prompt, professional and reliable and we were totally pleased with both the actual work they... More

I recently had the chance to use the services of Fast Water Heater. I found them to be incredibly prompt, professional and reliable and we were totally pleased with both the actual work they performed and the manner in which they did their work. I highly recommend them.
Less

We had our hot water heater replaced when white flakes started coming out and clogging up our sinks and shower head. We actually had never used this site before and were not going to call this... More

We had our hot water heater replaced when white flakes started coming out and clogging up our sinks and shower head. We actually had never used this site before and were not going to call this company due to another review but Fast was the only one able to come out same day. At first we were a little surprised at total cost, so we actually sent them away and took an estimate and had two other companies come out over the next two days (we stayed at my mom's for a night while the water was out...). After the other two companies came out we actually decided to go BACK to Fast. Cost was in line with the other guys and they were more professional. We also thought they would do a safer installation. Since we took a two days to get this done - we did some web research (that's how we found this site...) and learned that there are more unintentional injuries and deaths every year due to water heaters than any other home appliance. We have three small children and I wanted to be sure the work was done correctly. This company's technician was very professional. They did all of the work up to current code, pulled a permit for us. We did install straps and we also installed a little tank on top of the heater to be up to code. I'm sure you can get it done cheaper but given the safety issues - I wanted professional. And, based on the three companies we saw, cost was more or less in line.
Less