This facility is not high tech, but I do not want to pay for a high tech office. Thay have parking behind the building. I have 2 crowns done 2 months ago and have no sensitivity at all. Dr. Ong... More

This facility is not high tech, but I do not want to pay for a high tech office. Thay have parking behind the building. I have 2 crowns done 2 months ago and have no sensitivity at all. Dr. Ong is very good with shots, I did not even feel it. The staff is friendly and thay always make sure that tou are ok.
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First off, I’m not normally much of a complainer, but if I can talk one person into not going to this dentist, then this posting will be worth it. My husband and I recently moved to the Queen Anne... More

First off, I’m not normally much of a complainer, but if I can talk one person into not going to this dentist, then this posting will be worth it. My husband and I recently moved to the Queen Anne Area and are under new insurance so we tried out Uptown Family Dentistry. I've never experienced a worse cleaning. The dentist poked around in my mouth and even stabbed my tongue with one of those sharp metal prongs. He talked my husband into having his sealants replaced, and told him that our insurance doesn't cover sealants, but does cover fillings, so he explained that he would just tell our insurance company that he was doing a filling instead of a sealant. Is this insurance fraud? I’ve never been told that I needed so many procedures; you’d think he was looking into someone else’s mouth! It seems to me that this dentist will tell you anything to get you to sign off on procedures you don’t need to fill his pocketbook! I wish I hadn’t gone here and will not be going back.
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Going here was absolutely the WORST dental/medical/business experience of my life. The office and all of their equipment is seriously outdated. I showed up 5 minutes early to my appointment and... More

Going here was absolutely the WORST dental/medical/business experience of my life. The office and all of their equipment is seriously outdated. I showed up 5 minutes early to my appointment and waited another 15 before anyone even noticed that I was there. Dr. Ong not only decided to fill my cavities WHILE cleaning my teeth (no joke- he'd clean a little, work on the filling a little, and it went back and forth like that for nearly two hours), but he also decided that I NEEDED white fillings on my BACK teeth, which are significantly more expensive than silver, and completely unnecessary. His assistant had her spray/suction device so far back in my mouth that I was constantly gagging. She never moved it. When I left- the receptionist had a hard time figuring out what to do with my insurance and how I was supposed to be billed. Cue two days later- I'm eating lunch when I suddenly have intense stabbing pain in the back of my mouth- where one of my fillings WAS. Yep, half of it broke and came out. I called and asked them to reverse my insurance claim, so that I'd be able to go in somewhere else and have my tooth repaired (note on that- it's more than two months later, and I'm still waiting on the refund from my deductible- I just called and had the receptionist chew me out and blame my insurance company. RIGHT.) When I went in to get my tooth repaired (this is at a new dentist) he discovered that not only had my filling broken in half, but Dr. Ong had also ground down the tooth next to it, AND drilled so far into my "repaired" tooth that he had actually caused nerve damage to the point of me needing to get an emergency root canal. Several thousand dollars, tons of pain and tears, and two months later- I still haven't seen a penny from Dr. Ong, and he continues to deny that he had any part in damaging any of my teeth. He and his staff have been rude, argumentative, and unwilling to hear my side of things. DO NOT WASTE YOUR TIME OR MONEY GOING HERE.
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I am a very fearful patient, but Dr. Ong make me feel at ease. He explained to me what's going on and my options. I had 2 crowns done on my lower right side 1 month ago, good color match and... More

I am a very fearful patient, but Dr. Ong make me feel at ease. He explained to me what's going on and my options. I had 2 crowns done on my lower right side 1 month ago, good color match and excellent fit, would definitely go back to this office.
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I have not been to a dentist for a long time, Dr. Ong was very complete in his exam and was able to fix my cavities during my first appointment, saving me a lot of time. I am telling my co workers... More

I have not been to a dentist for a long time, Dr. Ong was very complete in his exam and was able to fix my cavities during my first appointment, saving me a lot of time. I am telling my co workers about my good experience here and will definitely go back to this office.
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People are mostly right that he's a fairly no pain dentist. However, this dentist ordered more procedures than any dentist I've ever had. He misdiagnosed that I ground my teeth ordered some... More

People are mostly right that he's a fairly no pain dentist. However, this dentist ordered more procedures than any dentist I've ever had. He misdiagnosed that I ground my teeth ordered some expensive contraption and then said "oh, never mind, that's just your bite". Worst of all he started drilling without even explaining what he was going to do. I didn't know he had filled 3 cavities until I got the bill. I don't even know how many were new and how many were filling replacements. Just a bad experience that has kept me up all night worrying about what he might have done to my mouth. I will not be going back, and would not recommend this dentist.
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Had a root canal treated by Dr. Ong on an emergency basis. He did it on me with no pain and the tooth has felt better ever since. Strongly recommend this dentist.

Had a root canal treated by Dr. Ong on an emergency basis. He did it on me with no pain and the tooth has felt better ever since. Strongly recommend this dentist.
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Dr. Ong gives pain free injections, very efficient, I am always scared of the dentist, but he puts me at ease. The dentist was able to do all my fillings in one appt, a long one, but well worth... More

Dr. Ong gives pain free injections, very efficient, I am always scared of the dentist, but he puts me at ease. The dentist was able to do all my fillings in one appt, a long one, but well worth it, now I just go there every 6 months.
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I have not been happy with my services at Dr. Ongs office. I changed dentist from one I had for several years only because of new insurance and I am in the process of looking for a new one. I feel... More

I have not been happy with my services at Dr. Ongs office. I changed dentist from one I had for several years only because of new insurance and I am in the process of looking for a new one. I feel that my cleanings are too quick and not complete and the quality of the work is less than acceptable. I have had several feelings fall out and the most irritating thing of all is dealing with he office manager Jason who is no longer there. He was rude, arrogant and acted like a bill collector. My husbands job is very unpredictable with strange hours and he had to cancel several times beyond his control. We were scolded and we chastised and lectured on breaking appointments. I got into a argument over the lack of flexibility. My past dentist was so accommodating and the staff so friendly and they always worked with me. Dr. Ongs staff is business as usual. I would not recommend this dentist.
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I had a crown done with Dr Ong. It fit the first time is still functioning fine and I've been back since for regular cleaning. The staff was efficient and through...while not gabby, they did answer... More

I had a crown done with Dr Ong. It fit the first time is still functioning fine and I've been back since for regular cleaning. The staff was efficient and through...while not gabby, they did answer all of my questions to my satisfaction....I will continue to see Uptown Dentistry :)
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