I love the no tipping policy at InSpa since I'm on a budget. And for the most part, I think they do a good job with the services I've received (pedicures/waxing). You have to be specific when you... More

I love the no tipping policy at InSpa since I'm on a budget. And for the most part, I think they do a good job with the services I've received (pedicures/waxing). You have to be specific when you get waxed about what you want and sometimes, for bikini waxes, they are stingy on how much they'll wax. But this is not a high end spa, so I guess that's to be expected. My biggest pet peeve is that they are rarely on time. I usually have to wait at least 5 minutes for my appointment...which may not seem like a lot, but it's more of a principal thing.
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I have been an InSpa customer for about six years. Most of the services I've received (waxing and pedicures) have been just fine. In the last year or so however, I have noticed a markable... More

I have been an InSpa customer for about six years. Most of the services I've received (waxing and pedicures) have been just fine. In the last year or so however, I have noticed a markable "stingyness" in the willingness to do anything "extra." For example, on a basic bikini wax, you get just that, even if there are a few stray hairs, if you know what I mean. The only truly bad experience I had was at the Mill Creek location in which I arrived for a massage and was told they couldn't do it because I was finishing up antibiotics. Noone EVER asked me about this when I made my appointment. I had a wax appointment that was supposed to follow my massage, and when I said I didn't want to wait around for the appointment, the massage therapist announced, in the lobby full of people, to the receptionist that I wouldn't be keeping my appointment because I was on antibiotics. Not cool. I will say that I complained to the manager and was compensated fairly for the inconvenience and embarrasment. If you are on a budget, this place is a great deal because you aren't allowed to tip and their fees are a bit lower than other spas. My advice is cliche - you get what you pay for. If you don't want to pay for frills, don't expect them.
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With a five-year twice-monthly mani/pedi habit, I consider myself a bit of a mani/pedi connoisseur. From the $90 pedicure at the NYC Four Seasons, to cheap-o corner shops, let’s just say that my... More

With a five-year twice-monthly mani/pedi habit, I consider myself a bit of a mani/pedi connoisseur. From the $90 pedicure at the NYC Four Seasons, to cheap-o corner shops, let’s just say that my digits have been around and for my $, InSpa blows away the competition. Here’s why: 1. Consistency – No matter who I see, the service is always top notch. 2. No gimmicks – To me, paying an extra $40 to soak my feet in hot chocolate (a spa in NYC actually offers this) or to have floating rose petals in my pedi water isn’t luxurious, it’s just plain silly. 3. Cleanliness – I’ve been to fancy (& expensive) spas and been skived out by their equipment. InSpa uses hospital-grade autoclaves to sanitize their mani/pedi implements. I don’t know one other spa that does this. 4. NO TIPPING!! – The price on the menu is the price you pay. Brilliant! My days of experimenting with other places are over. I’m strictly an InSpa girl now.
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I have been to the U-Village Inspa on a number of occasions and have not been impressed in the least by their services. Best case scenario: you are hustled through your service with very little... More

I have been to the U-Village Inspa on a number of occasions and have not been impressed in the least by their services. Best case scenario: you are hustled through your service with very little interaction form your practitioner who is friendly but cool. Worst case scenario: the practitioner is rude, late and cuts your service short, or complains the whole time about how it sucks to work at Inspa (yes this happened to me!). I do not care if they are less expensive, the services definitely reflect that and are disappointing at best.
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I think the prices are pretty good here - but I have had more than my share of cranky employees at this location! Add that to the day that I went in for my pedicure and they somehow no longer had me... More

I think the prices are pretty good here - but I have had more than my share of cranky employees at this location! Add that to the day that I went in for my pedicure and they somehow no longer had me scheduled for an appointment (and basically just said oh too bad - we have openings next week) and I won't be going back to this inspa location!
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INSpa in the University Village is hardly deserving of the term "spa" at all. The setting is more like a doctor's office (the walls, the employee's attire, the products are all stark white!) than a... More

INSpa in the University Village is hardly deserving of the term "spa" at all. The setting is more like a doctor's office (the walls, the employee's attire, the products are all stark white!) than a spa. While other spa's are minimalist in terms of atmosphere, but still provide great service, this spa is lacking in pretty much every category. I was dismayed when receiving a facial that they kept me fully clothed and thus, extremely uncomfortable, during the entire service (which is not proper spa etiquette). The high prices were not reflective of the atmosphere, employees, or services.... rather, you leave INSpa feeling as if you have just had a visit to the doctors rather then a relaxing spa. Take your hard-earned money elsewhere to get pampered.
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I had a really terrible experience at InSpa, which was unfortunate. My husband bought me a gift certificate for a facial, and I was eager for my appointment. When I arrived I was briskly... More

I had a really terrible experience at InSpa, which was unfortunate. My husband bought me a gift certificate for a facial, and I was eager for my appointment. When I arrived I was briskly chauffered to my facial room, where I was told to get in the bed. I asked where I should change first, and they said that all facials are performed in your street clothes. I was bummed. Had I known I was going to be in my clothes, I would have worn sweat pants, not jeans. The service itself seriously left something to be desired. She was peforming extractions on very sensitive tissue and it was making my eyes water. She told me to, "Hold on, I'm almost done". It was excrutiating and not what you pay almost $100 for. I noticed little to no improvement in my skin, and will never be back.
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My first time ever getting a massage was at InSpa. I was extremely shy and unsure about the whole process. However when I walked in the door I was instantly relaxed. The staff walked me through the... More

My first time ever getting a massage was at InSpa. I was extremely shy and unsure about the whole process. However when I walked in the door I was instantly relaxed. The staff walked me through the process and asked me what areas were my worst. I have a lot of stress at my job and they were able to pin point the exact area that needed the most help. The half hour massage was cheap and they require NO tipping. I highly recommend this place if your new in the massage world and want to try it out.
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Inspa is not the place to go if you are really looking for pampering. It has kind of an assembly line feel. The prices are very reasonable and the no tipping policy is great for clients, but... More

Inspa is not the place to go if you are really looking for pampering. It has kind of an assembly line feel. The prices are very reasonable and the no tipping policy is great for clients, but probably does not draw the best clinicians. I have had several services here, waxing, manicures and pedicures, and each was "okay", but not great. If you are looking for pure maintenance - must wax that unibrow or else - Inspa serves its purposes. However, if you are looking for a true "spa experience", look elsewhere.
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Wedged in a corner by Barnes & Noble, this place offers up no frills services in the spa genre. The only problem with that -- a spa isn't the time to look for "no frills". You should be relaxing... More

Wedged in a corner by Barnes & Noble, this place offers up no frills services in the spa genre. The only problem with that -- a spa isn't the time to look for "no frills". You should be relaxing and enjoying whatever service you're getting. The services here are inexpensive, so they may be worth it for some people. This place is easy to get to, they can get you in and out rather quickly. However, most people I know would rather not skimp on these types of services. In the end the place seems very forgettable. If you've *ever* been to an upscale spa, this place will leave you feeling unfulfilled.
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