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I wanted to drop you a note and let you know that as a first time (and last time) client, I was extremely disappointed with my spa experience today at Ummelina. First, the "sanctuary" was anything... More
I wanted to drop you a note and let you know that as a first time (and last time) client, I was extremely disappointed with my spa experience today at Ummelina. First, the "sanctuary" was anything but. When I arrived there were two very chatty clients yacking away in loud voices at the far end of the room. I asked two separate employees to please ask the ladies to whisper as they were ruining what was supposed to be a relaxing start to my treatment. The employees unfortunately did not take care of this. After a few minutes I had to get up from my own foot soak (which by the way, barely had enough water to cover the bottom of my feet) walk all the way to the other end of the room and ask them to keep it down. Seriously, what kind of spa condones this type of behavior? I would suggest you either implement a whisper only policy for both clients and staff or pass out ear plugs upon check-in or ask clients to bring an Ipod.
One of your staff who was not part of my service team was carrying on a full volume conversation right next to me with her client about what she was naming her first baby....Sasha or Liam...who cares lady, I can't believe I'm paying to put up with this? Also, why must you put a beeping microwave in the sanctuary? Nothing like a microwave beeping every couple minutes to put you into a tranquil mood. I would also suggest closing the doors in the front of the spa so that noisy children playing on the escalator's cannot be heard screaming whilst one is trying desperately to relax next to the beeping microwave, chatty pregnant woman and two sisters at the other end of the room bemoaning their old jobs in the software industry.
My next disappointment was with the mineral springs soak. Apparently, according to your website there is supposed to be a back scrub included with this but I never received one...too bad cause it might have at least put me in a better mood and it was the specific reason I chose that service ...that was a waste of $50, I could have had a better experience in th
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I've been to Ummelina's several times over the years, and until this time I loved the experience.
But I found this time the staff at the front desk were very disinterested in helping me both during... More
I've been to Ummelina's several times over the years, and until this time I loved the experience.
But I found this time the staff at the front desk were very disinterested in helping me both during the check-in and the check-out. They made me feel as if I was intruding on them when I arrived, and the pressure to but products after the service was enormous. On the flip side, the gal who runs the changing room (Barbara) is a jewel and the pedicure was good. But I probably won't return based on the front desk attitude.
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Having been to several resort spas and smaller spas I think Ummelina does a great job of offering a relaxing, calming environment. They are a REAL spa, not some salon, shoved in a mini-mall trying... More
Having been to several resort spas and smaller spas I think Ummelina does a great job of offering a relaxing, calming environment. They are a REAL spa, not some salon, shoved in a mini-mall trying to create treatment rooms our of old office spaces like some places I've been. They give you a spa visit from start to finish. The calming music, tea, robes, foot soaks, neutral colors all allow you to leave stress at the door and get ready to enjoy your treatment. I've had massages, scrubs, steams and sauna and ALL were very good. The only thing that wasn't up to the same standard was their pedicure (in my opinion). It was done in a semi private area so people were walking through and someone else was having one done right next to me. It was done in an oversized recliner chair (similar to a lazyboy) and they had to bring everything in there with them. It just wasn't very relaxing and for the price I won't do another pedicure there. Gene Juarez (downtown and Bellevue) beats them in the spa pedicure area hands down!!!
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My coworkers and I enjoyed a spa afternoon together at Ummelina. While the experience was not flawless, I felt they made every effort to make up for the mistakes we experienced. Our initial... More
My coworkers and I enjoyed a spa afternoon together at Ummelina. While the experience was not flawless, I felt they made every effort to make up for the mistakes we experienced. Our initial appointments were somehow lost and we had to reschedule. To make up for this inconvenience we all received a lovely gift basket and were treated to the tea service when we arrived for our reschedule. The tea service was great and we each enjoyed our individual services. I had a facial and was thrilled to find it included a mini massage and upon request she even did my eyebrows. I can't wait to go back.
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I had the pleasure of a visit there last week. I enjoyed a good massage, but the atmosphere and some of the staff were not up to the standard I have experienced elsewhere.
I had the pleasure of a visit there last week. I enjoyed a good massage, but the atmosphere and some of the staff were not up to the standard I have experienced elsewhere.
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I've been to Ummelina a few times and have been happy every time. I love the tea and the foot soak. The body scrubs are great as well. They offer the aromatic waters (a private hot tub with... More
I've been to Ummelina a few times and have been happy every time. I love the tea and the foot soak. The body scrubs are great as well. They offer the aromatic waters (a private hot tub with scented oils mixed to your preference) and it's a nice spa option for someone who doesn't like massage. I've had treatments at Bliss (SF and NY) and Gene Juarez, both of which were more $ and less relaxing than Ummelina.
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I recently flew in to Seattle and met two girlfriends at Ummelina for pedicures. One gal flew in from L.A. and another was getting married the following day. We arranged to meet at Ummelina for... More
I recently flew in to Seattle and met two girlfriends at Ummelina for pedicures. One gal flew in from L.A. and another was getting married the following day. We arranged to meet at Ummelina for pedicures. The pedicures were great. I could have done without the people at the reception desk. I have never had to hurry up and wait at a spa before. I explained to the person working in the front that I had not seen these gals in years and would prefer waiting for them. I felt that we were rushed along. I know from working in a spa and also owning my own spa that this was taking time from our service. I explained this and was willing to pay for that time and give up that amount of time for the pedicure. The people were nice during the service and we couldnt have asked for a better pedicure. The gals that provided the pedicures were nice until one of my girlfriends smudged her toenail as we were being rushed out. One of the people up front said that she would try to find someone to fix it and if she was not successful at that, my girlfriend would just have to fix it herself. This was the day before her wedding and her first pedicure. I feel had we not paid and left tips prior to her stubbing her to we would have had better service. One gal did fix her toe but rolled her eyes at my friend and was very rude. I understand that there is schedules and I understand that she had to do 3 minutes of extra work to fix my girlfriends toenail, but, they should count on that happening once in a while. I have since talked to my girlfriends and we agree that the pedicure was great. We felt for the prices the service was horrible and the people greeting at the front desk were rude and snobby. When we left Ummelina we all agreed we could have been treated better at the front desk of a nail chop shop. I am sure that there are other spas in the Seattle area that have great pedicures and offer service to match. I felt embarrased to have taken my girlfriends there when we were treated so horribly. I will not recommend Ummelina to any of my family, friends, or business partners now or in the future.
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I've been to a number of different places looking for the perfect eyebrow wax. The last place I went to prior to Ummelina, Ananda, took skin off my eyelids.
How relieved I was to find Amy at... More
I've been to a number of different places looking for the perfect eyebrow wax. The last place I went to prior to Ummelina, Ananda, took skin off my eyelids.
How relieved I was to find Amy at Ummelina. She relieved my anxiety over getting my eyebrows waxed again with her soothing voice and delicate technique. I wouldn't dream of going anyplace else. They also have the best manicurist in town, but I'm not revealing her name. It's already difficult to get an appointment with her!
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I received a 1/2 day package as a birthday gift and loved every second. Though the experience was amazing and I would love to go back often, it is a little expensive and probably best saved as a... More
I received a 1/2 day package as a birthday gift and loved every second. Though the experience was amazing and I would love to go back often, it is a little expensive and probably best saved as a splurge or special treat. The starting foot massage is a nice mellow way to begin. I enjoyed the manicure and facial, and loved the treatment with the multiple shower heads and the jetted tub.
Parking is a bit tricky since it's smack in downtown, and I can't remember if they validate for the garage. All in all, I've recommended Ummelina to many people who have all enjoyed it. Looking forward to the next time I can treat myself to a special day of luxury!
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This is one of my favorite spas in Seattle. The staff is great - super friendly and very knowledgeable. The relaxation room looks out on the treetops below and you can completely forget that you... More
This is one of my favorite spas in Seattle. The staff is great - super friendly and very knowledgeable. The relaxation room looks out on the treetops below and you can completely forget that you are in downtown Seattle. I have never felt rushed and the services - from massage to facials - are always perfect. You haven't had a pedicure until you have had one at Ummelina! When you are ready for a little pampering - this is the place to go.
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