If your looking for a great house cleaning service, give April Lane's a call! They have always done an excellent job at my home.

If your looking for a great house cleaning service, give April Lane's a call! They have always done an excellent job at my home.
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I signed up last year for weekly cleanings with April Lane and so far, I have been very happy with them! The cleaners and office staff are always very friendly and professional, and they always go... More

I signed up last year for weekly cleanings with April Lane and so far, I have been very happy with them! The cleaners and office staff are always very friendly and professional, and they always go above and beyond to make me happy. I am a very picky client, but they always go through my home with a fine tooth comb and are very efficient, thorough, and fast. The one time I noticed something that hadn't been cleaned (some splatters in the microwave, but everyone's human), I called the office and they were very apologetic and sent another cleaner out that day to re-clean the microwave, and gave me a discount. But that was one tiny thing in almost a year. The rates are a little higher than the bigger chains, but I'm willing to pay a little bit more knowing that I'm getting fantastic service and supporting a small, local business. I would not trust anyone else!
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I have used independent people in the past and never got the personal experience I do here. I was worried about affording a cleaning service, but once I came home that first day I was sold. It's... More

I have used independent people in the past and never got the personal experience I do here. I was worried about affording a cleaning service, but once I came home that first day I was sold. It's worth every penny to be able to come home from work and feel REFRESHED! And it's always a bonus when the cleaners are actually happy and love where they work! They handle even the inevitable glitch professionally and in the best interest of the client. That's what really proves to me that this company has heart.
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I contacted this company to clean my 600sq foot home. I was quoted that for 5.5 hours with 2 people would cost 236.00. The cleaners claimed that they ran out of time and couldn't finish the dusting... More

I contacted this company to clean my 600sq foot home. I was quoted that for 5.5 hours with 2 people would cost 236.00. The cleaners claimed that they ran out of time and couldn't finish the dusting or the windows until I paid more. I don't understand why because my living quarters are not that big, my house was fairly clean, so there was no heavy scouring, and the work they did do was only halfway done. So, what were they doing? I called the company and complained and was told that April herself was coming to inspect the job that had been done. I told April that I was unhappy and that I felt a lot more should have been done for the time alloted and the sq. footage of my house. I also shared with her my displeasure in the work that was done. This would have been a good time for April to turn this bad situation into a positive one, but instead she continued to tell me that it was my fault the things I wanted to get clean didn't get done because I was not specific enough on my priority list. Isn't it their job to explain this beforehand so you get everything you expect out of that first cleaning? I was so furious by this statement that I decided then and there that I would never use this company again. After educating me on what I should have done, April then agreed to have her cleaners redo the work that they didn't do correctly. I felt this situation was dealt with poorly and I lost respect for April after our meeting. I would think that April would understand customer service and would want to make her clients happy. I wonder if she realizes that when a customer has a bad experience they are more likely to tell 10 of their friends. I work in an industry where I see and talk to a lot of people, and I will tell them about my experience. I did not like this company and I thought April made a poor choice in how she chose to deal with this situation, again the experience was terrible.
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I have used April Lane's off and on since 2004. They are one of the few licensed/insured/bonded companies that have a low enough minimum that it is affordable for them to clean apartment as small as... More

I have used April Lane's off and on since 2004. They are one of the few licensed/insured/bonded companies that have a low enough minimum that it is affordable for them to clean apartment as small as mine. I leave a list of priorities and the cleaners are always efficient and very detailed. What a treat to come home to a clean, nice smelling space!
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The first cleaners to come in told me they were quitting. What incentive for them to do a decent job on my house! They did a poor job - no edges cleaned, no fingerprints removed from moldings, no... More

The first cleaners to come in told me they were quitting. What incentive for them to do a decent job on my house! They did a poor job - no edges cleaned, no fingerprints removed from moldings, no windowsills or tops of picture frames dusted, dry mop the floors that should have been scrubbed, didn't' even vacuum behind the doors or move ottomans and lift furniture cushions! I complained but there was no "quality control agent" on staff to come inspect. They offered me $5 back. BAH. I took, dated and sent digital photos. They sent a new cleaner, "their best" then next day who did most of what I asked to be "re cleaned" but only because I was standing there pointing it out. I wouldn't bother with April Lane - try someone else.
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Our first cleaning..supposed to be 3 hours..and our 670sq ft. unit was supposed to be deep cleaned for the first visit. One of us came back before the cleaner was to leave (about 1/2 hr.) No one... More

Our first cleaning..supposed to be 3 hours..and our 670sq ft. unit was supposed to be deep cleaned for the first visit. One of us came back before the cleaner was to leave (about 1/2 hr.) No one in sight. On first sight, it looked clean, however, there were several oversights...no dusting of bookcase, backsplash of stove was greasy, etc. many problems. The cleaner, according to our concierge left over an hour earlier than we paid for. We contacted April Lane and received an email reply but waited for a resolution for a few weeks. They came back with an email reply that we would get back $5 as she had to pay for parking and according to the cleaner, she only left 15min. early. Well, finally April Lane called and gave a glossy story of how her cleaner would never tell a lie and that she believes she has resolved our issue by returning 45min. of our money (in a week). Unacceptable service. As she stated, she should have sent a cleaner back in the next few days to finish the cleaning...but they did NOT. So much for service and REALLY resolving the problem. We would not have wanted a refund if she had finished the cleaning. Our unit is small...no excuse!
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My husband and I had a hard time finding any house cleaners that service Alki (or West Seattle for that matter) and after searching we found April Lane's. Locally owned and operated (not a big... More

My husband and I had a hard time finding any house cleaners that service Alki (or West Seattle for that matter) and after searching we found April Lane's. Locally owned and operated (not a big national chain) they have great rates, and their cleaners get benefits and are treated well. They have a rigorous screening process, and the price is right. We're paying around $35 an hour for a 1400sf condo. They do the extra stuff too. You have to request special items, and they do windows! Sometimes the cleaning has been less than perfect, but they are great at correcting problems and providing great customer service.
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This place is amazing. They are extremely well priced for their services. Their cleaners do a perfect job cleaning your house and are very, very dependable. Easy to book at a moment's notice and... More

This place is amazing. They are extremely well priced for their services. Their cleaners do a perfect job cleaning your house and are very, very dependable. Easy to book at a moment's notice and encourage feedback about their cleaners. I highly recommend them. They have both male and female cleaners which you can either meet and stay or leave while they do their job. I trust this service with my house.
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We've used April Lane's since February 2005 and have been extremely pleased with their work. Our home is about 1400 square feet with both tile and carpeted floor surfaces. Our assigned cleaner... More

We've used April Lane's since February 2005 and have been extremely pleased with their work. Our home is about 1400 square feet with both tile and carpeted floor surfaces. Our assigned cleaner comes every other week and the total is 70.40 (would be $74, but you get a discount when you pay by check). Everything is spotlessly cleaned, including underneath appliances, the bed is made, various blankets around the house are folded, toiletries are organized, magazines are neatly piled, and the house looks fantastic. Having one assigned cleaner is a key feature of April Lane's which I think sets it apart from other services where there is less pride in work when you don't see the same places every week. April Lane's is fully insured and bonded as well.
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