I am very surprised about some of the comments posted about Extra Car. I found the service to be excellent and the staff was very accommodating. I would use this company again for my travel needs. I... More

I am very surprised about some of the comments posted about Extra Car. I found the service to be excellent and the staff was very accommodating. I would use this company again for my travel needs. I did notice that one of the reviews online seems to be a duplicate... perhaps the same disgruntled person is writing different reviews for the same company over and over again. Makes you wonder if the reviews are valid? I would use Extra Car again and recommend them for parking!
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I am surprised to see bad reviews for this company. Everyone was very nice, helpful and the service was quick. I am a first time user and will definitely be back. It is really too bad that the... More

I am surprised to see bad reviews for this company. Everyone was very nice, helpful and the service was quick. I am a first time user and will definitely be back. It is really too bad that the Internet is so readily accessible to anyone to post anything. Two of the reviews online appear to be from the same person... Perhaps the negative comments are being posted by the same person over and over? I say good job to Extra Car and their staff.
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I will never park at Extra Car again. I only wish I had read these other reviews before I parked there. I made the mistake of parking my almost pristine car there, and when I came back, I found... More

I will never park at Extra Car again. I only wish I had read these other reviews before I parked there. I made the mistake of parking my almost pristine car there, and when I came back, I found that my car had scratches across the back of the trunk, on the doors, and the paint on the outside of the mirrors has been scratched on one side, and almost completely scraped off on the other (driver's) side. The worst thing is we got back when it was almost dark, so I didn't see the damage until I got into the car the next day. The scratches on the driver's side mirror actually look as if someone tried to cover them up with some sort of cheap paint. I'm not sure I'm even going to bother calling them, because it sounds (from the other reviews) as if they just blow you off anyway. I really don't need to have insult added to injury.
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Do not park here unless you want to pick up a damaged car. Parked my car here for 10 days, came back and there was over $1300 worth of damages on it (side view mirror was ripped off and scratched... More

Do not park here unless you want to pick up a damaged car. Parked my car here for 10 days, came back and there was over $1300 worth of damages on it (side view mirror was ripped off and scratched down the side of the car. I was promised by one of the owners that they would pay for the damages, and have failed to do so. This has been going on since May, and this week I will be getting my lawyer involved.
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Two windows smashed, broken interior door panel, stolen radio, promises we would be reimbursed ... nothing.

Two windows smashed, broken interior door panel, stolen radio, promises we would be reimbursed ... nothing.
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Good: The only good thing I have to say it that they had shuttles running often.. Bad: At the end of my trip I picked up my car, they informed me my car was damaged. I was given a supervisors name... More

Good: The only good thing I have to say it that they had shuttles running often.. Bad: At the end of my trip I picked up my car, they informed me my car was damaged. I was given a supervisors name to call (Michael). We took ownership for the damages and told me to get quote and he would pay to fix the damage. I have called him everyday since then and he won't return my calls. I have been told that he is the only person who can deal with the situation. I guess they don't care they've got my $$, and it's not their car that has $1300 in damage.. Other: I would never recommend this place, ever..
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Our car was broken into while parked there. The manager/owner first said they would take care of replacing the broken window. He said 9 other cars were broken into the same night. Three weeks... More

Our car was broken into while parked there. The manager/owner first said they would take care of replacing the broken window. He said 9 other cars were broken into the same night. Three weeks later our bmw window still is not fixed, the manager won't return calls. AND the cars are driven off of the main lot to a lot across town. Obviously that lot has no security.
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Extra Car Airport Parking. Family Owned, Operated and serving Seattle for 4 generations. Websites that compile surveys by guests searching for ways to post information are not usually a good way to... More

Extra Car Airport Parking. Family Owned, Operated and serving Seattle for 4 generations. Websites that compile surveys by guests searching for ways to post information are not usually a good way to obtain valid and acurate information. I recommend searching for sites that accept reservations for parking and that ask each and every guest for feedback if you are basing your descision on others experience. Most people do not go out of their way to post positive feedback, unless it is made easy to do. IE. I use a facility to park, they send me a survey, I filled it out and responded. Extra Car Airport Parking ranks 4.5 stars on www.aboutairportparking.com, www.airportparkingreservations.com and consistently provides 4.5 stars on their own website, www.extracar.com. I am going out of my way to make sure that everyone knows that this is a good company and they care about their guests. I have used Extra Car Airport Parking for 13 years. Never been dissapointed. Great staff, friendly and helpful drivers, and they keep their prices affordable. What more can you ask for?
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I have used Extra Car about 10 times in 3 years. Everything was fine until last May. I picked up my car, scratches on the front bumper. I dont mean minor. 3 sets, quarter to half inch wide, 6... More

I have used Extra Car about 10 times in 3 years. Everything was fine until last May. I picked up my car, scratches on the front bumper. I dont mean minor. 3 sets, quarter to half inch wide, 6 inches long. The most infuriating thing though was that some inexpensive prayer beads hanging from the mirror were gone. They have sentimental value to me only. The owner responded (though a bit slowly) and refunded my fees for the week. It doesnt cover the damage to my car nor the loss of my beads. Beware!
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I'd recommend staying away from this lot, and all others that "valet". What they do is move your car to a holding lot and what I have experienced is lots of scratches (probably from parking too... More

I'd recommend staying away from this lot, and all others that "valet". What they do is move your car to a holding lot and what I have experienced is lots of scratches (probably from parking too close) and a break in. Look for lots with constant customer activity where prowlers are less likely to strike.
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