i bought my car there and it was great (sales rep Ed Oliver). then i accidentally got a little tear in my tire, so i went down to get it checked out by their service people. they were super... More

i bought my car there and it was great (sales rep Ed Oliver). then i accidentally got a little tear in my tire, so i went down to get it checked out by their service people. they were super friendly: even showed me how to change my tire (ok, it's my first car ;). the guy had been working there for over 20 years and said that the tire was going to be fine but moved it to the rear to be safe and then rotated my tires and washed my car -- all for free! kathy at the desk is super nice. she'll take care of you and is very knowledgeable. her family owns burien honda and they really care about customer service and making sure you walk away happy. in summary, i have had great experiences with buying and servicing my honda at this dealership and would recommend it to anyone else who would be willing to go a little out of their way (from Seattle).
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Good: best deal (upfront pricing!); fast & efficient, but thorough; no pressure, laid-back, friendly. Bad: smaller in-stock inventory (not a con for me b/c I factory ordered), 11 miles from... More

Good: best deal (upfront pricing!); fast & efficient, but thorough; no pressure, laid-back, friendly. Bad: smaller in-stock inventory (not a con for me b/c I factory ordered), 11 miles from downtown. Improvements: none really.
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I've been around to a lot of the Honda dealers for various services (Bellevue, Seattle, Renton, Lynnwood, Hinshaw's, and Burien.) The only ones that come to the top are Hinshaws and Burien. I've... More

I've been around to a lot of the Honda dealers for various services (Bellevue, Seattle, Renton, Lynnwood, Hinshaw's, and Burien.) The only ones that come to the top are Hinshaws and Burien. I've only gotten parts at Hinshaws, so I can't quite compare here. Burien Honda got my CRV's broken window motor fixed in quick order. They did mess up the diagnosis at first, but corrected themselves (unfortunately not in my favor...) Because of this, they discounted the labor costs for the service in return (and no, it didn't take less time...) The front counter folks were delightful, there was water, coffee, snacks, a TV, AND free USA Today papers in the waiting room. The kicker? FREE loaner cars. Renton Honda makes you get a rental that they pay for, but that still requires you to sign up with YOUR credit card in case something happens. Phooey on that! Burien Honda may be a dealer and may charge more than a local shop, but if you have a fairly unique problem that needs a quick resolution, coming here is a good bet.
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If you want to buy a car don't come here. The people try to push cars that they don't want on to you and won’t give you any deals. I knew exactly what I wanted when I came to this place, a 2005... More

If you want to buy a car don't come here. The people try to push cars that they don't want on to you and won’t give you any deals. I knew exactly what I wanted when I came to this place, a 2005 Honda Pilot in Black. However, if I knew exactly what I wanted and had the cash in had to buy it why can’t I just do just that? I was dragged across the lot to other cars that I didn’t want and sat around while my sales rep left me and helped other customers when he said he was going to talk to the manager about getting me a deal. I was so frustrated here and ended up wasting 3 hours of my time.
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I love Hondas, and have owned two of them. Overall, sadly, my experience at the dealership was not good. I got stuck with an incompetent salesman trying to sell me things I didn’t want. He... More

I love Hondas, and have owned two of them. Overall, sadly, my experience at the dealership was not good. I got stuck with an incompetent salesman trying to sell me things I didn’t want. He wouldn’t listen and I finally just got fed up. I don’t understand why people in sales are the worst at listening. FRUSTRATING!
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We live in issaquah and take our honda all the way over to Burien honda. They are much nicer than the Bellevue honda service dept. They give free loaner cars, even for oil changes, so you can drop... More

We live in issaquah and take our honda all the way over to Burien honda. They are much nicer than the Bellevue honda service dept. They give free loaner cars, even for oil changes, so you can drop your car off in the morning and take a loaner in. Bellevue wanted me to spend $100 to adjust my parking brake, Burien did it free with my oil change. I have never bought a car from them, but I would consider it because of the satisfaction I have gotten from their service department. Service prices are a lot cheaper than Bellevue honda.
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I own a Honda CRV, and oil changes are tricky - since there is an oil pan that, if not properly rinsed and cleaned, drips oil at random. In general, I don't like to go to dealerships because they... More

I own a Honda CRV, and oil changes are tricky - since there is an oil pan that, if not properly rinsed and cleaned, drips oil at random. In general, I don't like to go to dealerships because they are more expensive and often take longer to get appointments. Burien Honda is an exception. Their staff was very friendly and efficient, their prices are excellent, and they have been able to fit me in at the last minute for an oil change and other minor repairs. I recommend them wholeheartedly - and even think they're worth a short trip down 99 and 509 South!
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