Dear Judy’s Book Subscribers: Fox Plumbing takes negative reviews very seriously. Most respectable consumer sites allow the service company to respond to any posted reviews. Since Judy’s... More

Dear Judy’s Book Subscribers: Fox Plumbing takes negative reviews very seriously. Most respectable consumer sites allow the service company to respond to any posted reviews. Since Judy’s Book does not allow for a response from us pertaining to a specific review, we must post a response in this manner. Regarding the review from H.T.; first, if you are in fact a legitimate customer of Fox Plumbing and not a malicious competitor, as is often the case, I am sincerely sorry if we have not given you a quality job with premium service. As the Owner, I have built this company for the past 35 years of my tenure, with the most sincere desire to deliver quality and premium service to each one of our customers. It is very surprising to me that you could respond in such a way, in that it is our “every day policy” to phone each of our customers the following day of service to assure that we have done everything with quality craftsmanship so that you are completely happy with our service and thusly eliminating any potential for this kind of review to ever be posted on the internet. Even if one is not at home at the time we phone, we always leave a message asking if you are happy with everything we did or have any questions at all to please notify us immediately. My goal is to have 100% satisfaction and happy customers every day and every time. I have developed written 100% satisfaction guarantees that back up precisely what I am saying. There are many of these types of consumer reporting sites on the internet these days, and I can suggest to anyone reading that as you “surf” through all of these sites you will see that my company maintains an incredibly high rating with 5-star standards. In fact, on one particular service, we have received the Super Service Award for four years running, and that is only given to the top five percent of service companies across the nation. The quality of the work that we do and our reputation is very important to me and to all of my employees. We have years of experience del
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I hired Fox Plumbing to move some water pipes for my washer and the employee they sent to my home did not do a good job. I've had major plumbing work done to my house before so I can see what a real... More

I hired Fox Plumbing to move some water pipes for my washer and the employee they sent to my home did not do a good job. I've had major plumbing work done to my house before so I can see what a real pro can do. The Fox plumber did complete the job, but it took way longer than I was quoted to get the job done. The end result was terrible. The pipes were not even close to being parallel with each other and look wonky. I imagine I could do this myself with better results. I recently did redo the same job myself after paying $500 for awful results. From what I hear, Fox seems like a good company. I did my research and even paid for a Judy's Book account when they were subscriber based. I read the reviews and they were mostly good. But I what I ended up with, I would not even give an average rating. I'm giving it one star because I did believe it is the worst quality I've received for home repairs.
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Both times that I've used Fox has been a success. Adrian was my plumber both times and was able to fix all of my 80 year old plumbing leaks. They seem to be very focused on customer service and it... More

Both times that I've used Fox has been a success. Adrian was my plumber both times and was able to fix all of my 80 year old plumbing leaks. They seem to be very focused on customer service and it shows. I would highly recommend them to any friends and will continue to use them.
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Fox Plumbing & Heating personnel are truly the professionals one hopes for when they need a plumber. They are prompt, courteous and very clean. They explained everything that was to be done, did... More

Fox Plumbing & Heating personnel are truly the professionals one hopes for when they need a plumber. They are prompt, courteous and very clean. They explained everything that was to be done, did it and got out without hesitation. They warranty all their work and they are a locally owned company for over 40 years - one knows that the warranty means something. I was extremely happy to be treated like a customer by a very professional plumber.
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Hi, If it's a problem with the gas hook-up then I believe you'll want to call a plumber. I just had gas hooked up to our new range (we used to have electric and now have gas) and called Fox... More

Hi, If it's a problem with the gas hook-up then I believe you'll want to call a plumber. I just had gas hooked up to our new range (we used to have electric and now have gas) and called Fox plumbing to do the work. We called on a Friday and they were able to come out, asses the job and do the work the following Tuesday. It's not cheap (as plumbing never is). It cost $545 for just 3 hours of work including parts (about $25) labor and taxes so be prepared...good luck!
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I have hired plumbers from Fox Plumbing three times. Each time, I have received excellent customer service and service beyond what was expected. Today, one of their employees, Rick, installed... More

I have hired plumbers from Fox Plumbing three times. Each time, I have received excellent customer service and service beyond what was expected. Today, one of their employees, Rick, installed three toilets in my home in 2 hours. He performed a couple of other services and provided a home inspection of my plumbing system that was better than the $400 inspection I paid for during the home purchase process. Many of the items discussed were do it yourself projects and he stressed that they were only recommendations.
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The technician came within a couple of hours of my call. He was experienced (8 years in this business) and job was well done. The company has been established for a long time (about 35 years... More

The technician came within a couple of hours of my call. He was experienced (8 years in this business) and job was well done. The company has been established for a long time (about 35 years under the current management). However, it is kind of expensive (around $200/hour labor charge), and they charge about $100 as a dispatch fee (that will not be charged if he works on the repair). The biggest problem I had was dishonesty of the customer service person. When I called, she said that the technician lives in my area and will come right away. I waited for an hour with no show. Called again and she said it's because of the traffic. I asked where he lives (just to get idea how far he needs to drive), then suddenly she changed the story and said that he was in my area, but does not live in the area. When he came, I asked how far he drove and he told that he was 25 miles away. Although it has nothing to do with the repair, IMHO, anybody lying about even a small thing is not a good sign. In short, I am satisfied with his work, but I am not sure about the integrity of the company.
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We had fox plumbing provide new rough in copper pipe for major gut & remodel. Excellent service and great price. They had no problem with a tear out & replace per their bid. Tub install and order... More

We had fox plumbing provide new rough in copper pipe for major gut & remodel. Excellent service and great price. They had no problem with a tear out & replace per their bid. Tub install and order fixtures at a great price. No problems after 2+ yrs.
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