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Ben in sales was great. No pressure and pragmatic. They also threw in a duct cleaning. Brennan was able to install the very next day. Because of that we ended up getting a high level furnace... More
Ben in sales was great. No pressure and pragmatic. They also threw in a duct cleaning. Brennan was able to install the very next day. Because of that we ended up getting a high level furnace from Brennan that works great. Install went smoothly on the day of and the techs were good installers and nice guys. The negatives? The city inspector came in later and found a gas junction fixture that was not included and a wall of insulation next to the furnace that they exposed that should have been sheet-metaled over. They first duct cleaning appt window was a no-show and Brennan also tried to charge us for the duct cleaning. However they made good on all of these corrections albeit after numerous calls to and runarounds from a sometimes curt telephone staff. Seem very disorganized in that respect. Again since all was made good I'm happy.
Pros: Next Day Furnace Install. Sales Staff Helpful/Knowledgable
Cons: Telephone Office Staff Disorganized/Sometimes Short
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The install crew left a freezer unplugged. This went unnoticed for four days. Thank goodness my 1/4 steer was not damaged, but everything else has frost on it and will suffer in terms of flavor.... More
The install crew left a freezer unplugged. This went unnoticed for four days. Thank goodness my 1/4 steer was not damaged, but everything else has frost on it and will suffer in terms of flavor. This is a nuisance and should have been made up for by the company. Instead, the woman who took my call merely said she would "mention it" to the crew. Hardly satisfying to the customer.
They also neglected to time the inspection properly, so I have to waste another day.
You have to contact several different people in order to schedule things: one person for the service crew, one person to okay a job, one person to schedule install, another person to schedule inspection, who actually has to talk to someone else who has the actual book. I don't know if they need a better computer system and operating procedures. All I know is that it's irritating and the administrative staff is neither pleasant nor explanatory.
That being said, the individuals who come out to do the work are pleasant and they explain how everything works. They answer questions and are not condescending or short. They are professional - except for the aforementioned install crew that did what I would consider a somewhat incomplete job.
I have friends in various aspects of home repair for high-end homes and they talk about how you have to be so careful about cleanup. I guess we should all take a lesson from the wealthy and (a) follow crews around, and (b) pick through work with a fine-toothed comb and loudly complain when anything isn't perfect.
Pros: Service crew (Cary) is good
Cons: Administrative staff is curt
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I would recommend the service crew. Someone mentioned Cary, and he was great - quick, informative and professional. The install crew did an incomplete job: they left a freezer unplugged (which went... More
I would recommend the service crew. Someone mentioned Cary, and he was great - quick, informative and professional. The install crew did an incomplete job: they left a freezer unplugged (which went unnoticed for four days!), left drywall all over one area, and left a box cover off. They did not properly time the inspection, so I have waste another day in order to get that done. I just think that an install crew should be as neat and tidy and professional as possible, and they weren't.
A big minus is the administrative staff. I had several unpleasant conversations - staff member put out by my questions instead of explaining why she wouldn't have the crew's schedule. And when I complained about the freezer and mentioned that I had to throw a few things out - no questions, no attempt at making it up to the customer. She said she would mention it to the crew. I don't care! I want my Ben and Jerry's ice cream! Front-of-house staff should be pleasant and professional, not rude, not curt.
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Very fast during approaching cold snap
Very fast during approaching cold snap
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Very professional. They didn't complete the job on the first day, and charged our credit card before completing the job. However, when I called to complain they were very helpful and came within a... More
Very professional. They didn't complete the job on the first day, and charged our credit card before completing the job. However, when I called to complain they were very helpful and came within a few days to complete the job.
They gave a clear presentation of the options, and didn't try to sell us stuff we didn't need. I'd recommend them.
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We have an older Colman furnace in our home that failed recently. Not knowing who to call for service, we asked a few friends of ours and got Brennans name as the company to call. I called and got... More
We have an older Colman furnace in our home that failed recently. Not knowing who to call for service, we asked a few friends of ours and got Brennans name as the company to call. I called and got same day service! Being that our furnace is older, the technician that came out did have to order a part and return. We got a phone call from Murphy the next day saying the part had arrived and they could be out later that afternoon!!!! The technician,Cary, was on time, fixed our furnace, and we had heat in time for the next round of cold weather. Overall great experience!!! Would reccomend Brennan Heating.
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he worked on the proposal to replace my oil furnace with a new gas furnace. He was a pleasure to work with--extremely professional and efficient. Compared to the proposals that I received from... More
he worked on the proposal to replace my oil furnace with a new gas furnace. He was a pleasure to work with--extremely professional and efficient. Compared to the proposals that I received from other companies, it was by far the clearest and he patiently explained any parts that I did not understand.
When it came to physically replacing the furnace, again the Brennan representative was wonderful to work with. I was particularly impressed with how smoothly the process went and how clean the area was left after the furnace was replaced.
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they havent put furnance in yet, project to be complete next week, but has great communication, calls back as soon as we call with questions...will rate after experience, but so far so good, first... More
they havent put furnance in yet, project to be complete next week, but has great communication, calls back as soon as we call with questions...will rate after experience, but so far so good, first contractor we have been please with, hopefully we will see after installation and all is complete...
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So far, everything appears to be good. Brennan was responsive with answers to our questions, and we accurate in their description of the installation process and the behavior of the system.
So far, everything appears to be good. Brennan was responsive with answers to our questions, and we accurate in their description of the installation process and the behavior of the system.
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My wife and I just had our old oil furnaces replaced with gas furnaces.
We were thinking of having the work done by Brennan because I?d read and heard good things about your company from a variety... More
My wife and I just had our old oil furnaces replaced with gas furnaces.
We were thinking of having the work done by Brennan because I?d read and heard good things about your company from a variety of sources. An appraiser (Rodney) came out and meticulously went through the house, gave us options, and a reasonable bid. I was very impressed by his knowledge as well as his trustworthiness. He is an excellent representative for the firm.
The job started promptly on the date we were told it would start. The two gentleman who were primarily responsible for doing the main body of work, Scott and his trainee, Jerrod, were unfailingly polite, hardworking, and professional. The job proceded along like clockwork. The air-duct cleaners arrived at the appropriate time and they were quick, but thorough, and very efficient.
I don?t know how they did it so quickly, but, like everyone I?ve met from Brennan, they not only delivered -- they exceeded our expectations.
Scott and Jerrod have just left my home within the past 30 minutes. Before leaving, Scott demonstrated the furnaces in operation, walked me through the house showing me exactly what was done and patiently answered all of my questions. They left our house cleaner than they found it.
9/18/2008
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