Good: He was on time, nice, professional and explained things to us and gave us a binder with his findings and recommendations.. Bad: We specifically asked about 2areas we had concerns, he said they were fine.1 month after moving in, the issue we had with a "musty smell in the kitchen and curling linoleum by the dishwasher" (he stated was "fine" "not a problem") turned out to be a major and expensive problem- frustrating since I had that conccern and specifically asked about it. The other was also expensiv to fix. We've had more issues come up as time goes on. Wouldn't use again.. Improvements: More accurate and deeper knowledge base- since we as 1st time buyers no real building experience picked out 2 concerns that the inspector told us really not to worry about that ended up being big issues and he missed other major issues that we have had to fix as we as undereducated homeowners have found them that he should have detected!.. Other: Examples- (all these were out in the open- no ceilings, walls, plants- nothing was ever covering it up during the home inspection or when we looked at the home)structural outer beam not even supporting an entryway structure, joists cut, doors hard to close indicating structure shifting, among simpler items one would assume a home inspector would identify..