I got lost due to a gps malfunction and John called to see if I was ok 45 minutes after my appointment time, which was perfect because he then gave me exact directions. I got there and had only one... More

I got lost due to a gps malfunction and John called to see if I was ok 45 minutes after my appointment time, which was perfect because he then gave me exact directions. I got there and had only one request: to be able to be at work on time. They not only allowed me to be at work on time but also was early. They are really friendly and have a TV and lots of DVD's to choose from if you have a lot to get done. The work that was done was complete and clean. I will refer them to everyone I know. Pros: did exactly what was promised in time for me to goto work!!! Cons: Not a single con
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I scheduled a rock chip repair with this company in the fall of 2008. They came during a day it was pouring down rain with no protective canopy. I asked to re-schedule and they assured me they could... More

I scheduled a rock chip repair with this company in the fall of 2008. They came during a day it was pouring down rain with no protective canopy. I asked to re-schedule and they assured me they could still fix the chips even without cover from the downpour. I realized the next day their repairs had not even touched the rock chips...they chips still looked exactly the same and one even looked like it had spread after their procedure. I called to inform the manager of the shotty work, who was rude and berrated me for questioning their repair. Strike one. He asked that I send proof of the bad repair job, which I sent the next day to his email. No response. Ever. Strike two. Now with the rain and ice storms, the supposed repairs have really failed. My windshield has two giant cracks all the way across, that could have been prevented had this company actually delivered on their promise to fix what I paid for. Now I have to buy a whole new windshield because they did a poor job and can't provide a guarantee of even semi-decent customer service. Strike three. They should be ashamed to have a business license. Pros: Nothing Cons: Shotty work, Poor customer service, Stole my money for work not rendered satisfactory
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Two of my side windows got smashed on Friday night and I needed my car to be fixed as quickly as possible so that I could get to work on Saturday. I called around to a bunch of different places and... More

Two of my side windows got smashed on Friday night and I needed my car to be fixed as quickly as possible so that I could get to work on Saturday. I called around to a bunch of different places and many of the places weren't open on Saturday, or wouldn't be able to fix my windows till Monday. Eventually, I got ahold of USA autoglass and the price they quoted me was about considerably lower than the other places and they said they'd be able to get it done ASAP. They finished it very quickly and they did a great job. They had great customer service too!
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Had a couple cracks in my windshield and one was getting worse. Called in and they came out to my work and replaced it the next day. Very courteous and efficient. One of the easiest transactions... More

Had a couple cracks in my windshield and one was getting worse. Called in and they came out to my work and replaced it the next day. Very courteous and efficient. One of the easiest transactions I've ever done!
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i woke up at 8 today to find that my passenger rear window was shattered. The tech that answered was very friendly, gave me an estimate 98 accord )and told me i was able to come in that day at... More

i woke up at 8 today to find that my passenger rear window was shattered. The tech that answered was very friendly, gave me an estimate 98 accord )and told me i was able to come in that day at noon. I dropped it off at 1215 and returned at 3; 200 dollars later I was out the door. They told me their work comes with a lifetime warranty and they told me that they guarantee the lowest price against their competitors. I had a great experience with these guys and i recommend them for sure.
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I have a 05 Mercedes and needed a new windshield. I called around to everyone I could find to get some prices. I almost fainted when I started prices for it. The average was about 5-7 hundred... More

I have a 05 Mercedes and needed a new windshield. I called around to everyone I could find to get some prices. I almost fainted when I started prices for it. The average was about 5-7 hundred dollars. I called USA and John and his guys did the job for under $400. The best price I had heard. I expected bad glass or maybe even some "extra charges." There was neither and the install guy was very profesional. So much so that I gave him an extra 20 as a thank you. If you ever need any glass work on your car, these are the guys to go to. Pros: Great Prices, Profesional Team Cons: none
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May 2008. Took 3 hours to install the first windshield broke glass and tore inside of vinyl in car while installing. Said would take 30 minutes Next day came out to re-install a new windshield... More

May 2008. Took 3 hours to install the first windshield broke glass and tore inside of vinyl in car while installing. Said would take 30 minutes Next day came out to re-install a new windshield again. wrong windshield. picked up and installed a 3rd windshield and now it leaks. its now June 3rd and I am driving to work getting all wet. took in to their business. tried to charge me another $80 . Why was this not addressed from the begining? This is what they do for a living they are the experts.. right? Why waste my time a total of 7 hours. Pros: Can think of any Cons: poor customer service
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I came across USA auto glass after buying a used car that had a tremendous line that ran across the windshield. I looked online, and started calling businesses up about estimates for replacing it.... More

I came across USA auto glass after buying a used car that had a tremendous line that ran across the windshield. I looked online, and started calling businesses up about estimates for replacing it. Some places wouldn't answer, some gave me some pretty ridiculous prices, USA was very friendly and told me it would be a little over $200 to replace. How could I resist? I told them I could make it there on Saturday morning, they said no problem. I came in, I was immediately greeted by a friendly worker who looked up my reservation. I was a little worried since there already were 2 cars getting worked on, but he told me it would be about 2 hours. I walked down to the LFP library and read some magazines, then browsed around the mall a little bit and walked back. I arrived back almost exactly 2 hours later and my car was already done, and looked to have been done for a little while. I payed $205, which was after the 5% off for mentioning that I saw them online, and then I asked about the warranty. He told me it was a lifetime warranty on craftsmanship defects. I am definitely a happy camper! Nothing bad to say about the place whatsoever. Pros: Affordable, convienient location, friendly service. Cons: None to speak of yet, we will see if the windshield has any leaks.
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I have had all three of my vehicles serviced by John and his crew. They were able to come to my house the same day that I called, the technician was alway polite and informative. The job was done... More

I have had all three of my vehicles serviced by John and his crew. They were able to come to my house the same day that I called, the technician was alway polite and informative. The job was done quickly and they even cleaned up all the broken glass! Before finding USA Auto Glass, I called just about every glass shop in town; they had the lowest prices and was able to respond quickly. I would definitely recommend USA Auto Glass. Pros: Fast and friendly Cons: none
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My door window was busted on my 85 Honda one weekend, so I started looking for a new glass. I called around to about 10 different shops and got the same answer-"Glass is not available." I called USA... More

My door window was busted on my 85 Honda one weekend, so I started looking for a new glass. I called around to about 10 different shops and got the same answer-"Glass is not available." I called USA Auto Glass and they said that they could get it, but it would have to be special ordered. John told me that it would be about 3-5 days for the glass to get in, and I got a call in 2 saying that the glass was in. They came out to my home for no charge and got my car cleaned up and the new glass in. The fact that they went out of their way to take care of me is why I think that they are the best Customer service shop around. Not only that, but the install tech was very friendly and answered all my questions without making me feel dumb. I highly recommend this shop to all my friends and to anyone wanting an inexpensive, but high quality job. BTW The whole thing ran me under $200. That's a deal. Pros: Free mobile service and friendly staff Cons: None
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