Young Park of Fineline Auto Design fixed my power door lock on short notice, in a matter of hours, for a low, low price, and without any upsell. He answered my questions about the work in a way that... More

Young Park of Fineline Auto Design fixed my power door lock on short notice, in a matter of hours, for a low, low price, and without any upsell. He answered my questions about the work in a way that made me feel very confident about the results and then followed through by turning my car over to me later the same afternoon with the power door lock working beautifully. (It had been broken in some way or another for about a year and I was sure the situation was dire, maybe even unfixable at this point, but I was wrong!) The shop's hours are a little unusual for an auto-related business (10am-6:30pm), but worked for me because I was able to pick my car up at the end of the work day! When we first spoke on the phone, it took a little time to explain the problem, but he asked me lots of clarifying questions, which made me feel confident about bringing my car in in the first place. On the phone, he said he could do the work the next day if I could bring the car in at 1pm or 3pm. These hours weren't ideal, but I managed to work from home in order to make the appointment. He was working on another car when I dropped mine off, but he took a quick break for the intake process. He confirmed with me what was broken and then took the time to explain to me what he anticipated the repair would entail. He showed me the replacement motor, told me its cost as well as the cost of labor. He explained the parts warranty and told me I had gotten a good deal of use out of my broken lock (10+ years off an item that's only covered under warranty for 1!). He also cogently answered my questions about additional work, including a verbal estimate. In the end, I decided to just get the one power door lock repaired instead of getting a whole new system installed. I was pleasantly surprised at how cheap the bill ended up being: $76! The shop does window tinting, glass repair, car alarm installation and repair, and stereo installations. I didn't check out the breadth of their products, but they have a selection of stereo systems on site. After bemoaning the fact that Car Toys (bad!) seems to be the only place to get a stereo or alarm installed in your car, I couldn't have been happier to frequent a small business that completely reminded me of the ones I used to see and use in Southern California.
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