How unfortunate for me to find the Gene Juarez Salon. While it is modeled after "Frederic Fekkai" Salons, it is just a "wannabe", inexperienced version of it. The Balayage Colorists are the worst. ... More

How unfortunate for me to find the Gene Juarez Salon. While it is modeled after "Frederic Fekkai" Salons, it is just a "wannabe", inexperienced version of it. The Balayage Colorists are the worst. They are totally faking it....with all the right words....but cannot deliver. They each have the same story...you can hear them tell every single client, "Don't expect to see great results for a few months". You can go for a year and never see great results....simply because they are not capable of pulling it off. After being ruined with orange hair, by their Color Director/Instructor, Tony Kim, their Customer Service Director invited me to come back so that their "Top Colorist" Alania, could fix it. I met with her and their Top Hair Designer to review photos, and consult on what had to be done. She seemed to understand. Alania created Another TOTAL HAIR DISASTER....this time my hair was WHITE, WHITE, WHITE....as in "Bride of Frankenstein". I was Shocked, the Director Designer was Shocked, but Alania just didn't get it...."What Problem?" Back to the bleach for another "fix". The final result was awful, but by this time my hair was fried and broken. IT WILL TAKE MONTHS FOR MY HAIR TEXTURE AND COLOR TO RECOVER FROM THESE IRRESPONSIBLE MISTAKES. If you are looking for beautiful blond, "RUN, DON'T WALK FROM THIS SALON". TAKE THE TIME TO READ THE OTHER REVIEWS...THERE DEFINITELY IS A PATTERN HERE. Pros: VERY INEXPERIENCED COLORISTS Cons: THE COLORISTS ARE FAKING IT....RUN, FROM THIS SALON
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The Salon looks nice and dressed up, and eveyone is in black like hairdressers. I gace the girl my vision. I spoke slowly, and wasn't sure if she goy what i was saying. I should have left. that was... More

The Salon looks nice and dressed up, and eveyone is in black like hairdressers. I gace the girl my vision. I spoke slowly, and wasn't sure if she goy what i was saying. I should have left. that was my intution. Anyway it was un even, which I don't mind if that is what I wanted, but it was no where near the caliber of what i wanted. I think this used to actually be a good place to get hair done, but it has really slipped.
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When you learn at their Advanced Training Salon, they make it sound like you are sooo priveleged. The propaganda they feed you as to how great it will be once you start working for them is... More

When you learn at their Advanced Training Salon, they make it sound like you are sooo priveleged. The propaganda they feed you as to how great it will be once you start working for them is outrages!! I know, I've been there!! I also have made friends with others at various GJ's and they feel the same way. They are sooooo sorry that they fell for it and are stuck in their bogus contract. Gene Juarez doesn't even own it anymore! And the various salon management is mostly young inexperienced grunts just begging for a title. Pros: NONE Cons: The Contract they force you to sign
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While my expectations are lower for the training academy, I at least was hoping for decent, if not "passable" haircut. My experience was not good, first it took 2.5 hours for a haircut (my hair is... More

While my expectations are lower for the training academy, I at least was hoping for decent, if not "passable" haircut. My experience was not good, first it took 2.5 hours for a haircut (my hair is not that long) and the stylist did not listen to me, although I tried repeatedly to explain how I would like my hair. I ended up with uneven, stringy, layers, even my co-workers commented on how bad it looked. I called politely and asked if someone could fix it, I was told I had to speak with a manager, we played phone tag for several days, after a week, I finally gave up and had to pay again to get my hair fixed at another salon. In the end, while the prices are cheap, you get what you pay for a very bad haircut!
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I've been going to Gene Juarez for about 9 years and I've had pretty much every kind of service they offer. I usually get Cuts & Facials but I've done nails, massages, color, make-up and body... More

I've been going to Gene Juarez for about 9 years and I've had pretty much every kind of service they offer. I usually get Cuts & Facials but I've done nails, massages, color, make-up and body treatments. My favorite location is the Downtown Salon. A lot of the hottest new people and the best experienced people work at there because it is the flagship location. Which is not to say that other locations don't have amazing people but I love downtown. I have turned into a GJ snob for haircuts. I won't get my hair cut any where else. I have tried other places both here in Seattle (and in other states - AZ & HI) and no other cutting style is better (in my opinion) - a combo of French & British styles so it's not to harsh or soft but a nice place in the middle. I actually used to work for them so I may be a little biased but I see it as being similar to someone who has worked in restaurants having an opinion about a restaurant they worked at. Lance at downtown is amazing at color. He took my black hair and turned me blonde! It took nearly six months but he got it there and my hair wasn't damaged - it was still soft and it wasn't brassy. He is amazing and I highly recommend him. He is very honest about what your hair will & won't do and how long it will take to get you there. I wanted blonde like Gwen Stefani but that wasn't possible without a lot of damage so I became blonde like Nicole Richie. I see a bunch of different people for cuts downtown since I pretty trust them all to do a good job. Ian & Emily are the two I see most often for cuts - I used to see Michelle but she's gone :o( I've had to wait for people running late but I don't get frustrated because they are usually running late because the person that was before me was let getting to their appointment! Pros: Great people - highly skilled Cons: Prices
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I had been told that Gene Juarez was the place to go for the best highlights by co-workers. I believe Sherry was the colorist?s name. First off told me that I ?did not book the appointment right? ... More

I had been told that Gene Juarez was the place to go for the best highlights by co-workers. I believe Sherry was the colorist?s name. First off told me that I ?did not book the appointment right? She treated me as if I threw off her whole day cause I should have booked a color and highlight vs. just a highlight. She told me it would be more money and time. It made me a bit nervous but I trusted her judgment. The color tingled and burned on my scalp! This is something I?ve never experienced! After my shampoo she handed me off to the girl who was to cut my hair. Sherry was gone and could not see her end result of my color. It was a flat color. I paid for extra for her to highlight the exact same color she colored it. Not to mention the color ended up being brassy yellow instead of blonde. I asked the hair cut gal to see if she could find her so I could express my concerns with her rather than complain. I hate complaining. I t makes me embarrassed. The hair cut gal said she went to lunch. She expressed to me that it was unusual for that to happen without Sherry checking on my color first. I left really unhappy. I paid $205 plus tip only to go back to Arizona for my original hair dresser to fix Sherry?s color mishap. My Az girl said Sherry didn?t leave the color on long enough to process. Maybe cause of the time crunch. It cost me an additional $70 from what I normally pay the Az girl just for her to fix my hair. A few months later I got served court documents to my soon-to-be-ex husband?s house saying that the check I wrote to Gene Juarez bounced. I was not aware of this since my ex is in control of this account now. My name isn?t even on the account anymore. No one ever called me or sent me anything! Would have rec?d something from mail forwarding if they had! So the worst hair experienced is now costing my 2xs the amount plus attorney fees!!! I will never have anything nice to say about Gene Juarez?EVER! Cons: My hair was 80's brassy yellow!!!
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I was new to the area last year, and a co-worker recommended Gene Juarez, telling me it was the best salon in Seattle. I was very disappointed to say the least. I even gave the place several... More

I was new to the area last year, and a co-worker recommended Gene Juarez, telling me it was the best salon in Seattle. I was very disappointed to say the least. I even gave the place several chances, against my better judgment, and they got worse each time. The first time, I showed up for my appointment and they told me to come back in about 45 minutes because the girl was running late. This was inexcusable, but I came back anyway, then waited for another 45 minutes before finally called me back. I have curly hair, and explained to the girl that I did not want my layers cut too blunt, and that I would like multi-directional layering to make sure this doesn't happen. She completely ignored my suggestion and, surprise!, I ended up with blunt layers that made me look like a sheepdog. The next time I went, I had a color consultation and got my hair cut. I had a different girl, but same BORING, terrible haircut. I made an appointment to have all-over color and balayage done, which is not cheap. It was right before Christmas, and I wanted it done for the holidays. Half an hour before my appointment, they called and canceled, and the only so solution they could come up with was for me to drive to Bellevue from Lakewood and get just the all-over color because they didn't have time for the highlights. I also had an appointment to get a cut that they canceled as well. In addition, the receptionists have a severe superiority complex. Not worth the money. I went to Seven and was completely happy - don't waste your money and time at GJ - go to Seven instead. Pros: None Cons: Mediocre hair cut, at best, never on time, condescending attitude
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Wow, where to start? I scheduled a facial here because I had heard nice things about them. Boy was I wrong. The esthetician seemed right out of school, with no experience, she was very awkward too.... More

Wow, where to start? I scheduled a facial here because I had heard nice things about them. Boy was I wrong. The esthetician seemed right out of school, with no experience, she was very awkward too. Telling me what she was using on me just "just so expensive". I had gone to The Spa at the Woodmark the month before and it just didn't compare, (at least the Spa at the Woodmark had great products like Jurlique and Skinceuticals, plus their esteticians are truely talented.) At GJ the room was freezing, she the products smelled expired. Awful. Reception was rude, I had to wait forever before my treatment. Hard to believe I paid money for it. I'll stick with The Spa at the Woodmark! Pros: None Cons: Too many to list
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WOW! Our company booked a "Spa Party" with Matt, their Group and Corporate sales guy and our employees LOVED it! We had it catered with food, the services were awesome and he made up little goodie... More

WOW! Our company booked a "Spa Party" with Matt, their Group and Corporate sales guy and our employees LOVED it! We had it catered with food, the services were awesome and he made up little goodie bags with products for all of our employees. Can't wait until next year! Pros: Very relaxing and fun team event.
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I've been going to Sugin (pronounced Soo-jin) for 4 or 5 years now. She does a great job with my color. She knows what works best with my coloring and I always get tons of compliments on my... More

I've been going to Sugin (pronounced Soo-jin) for 4 or 5 years now. She does a great job with my color. She knows what works best with my coloring and I always get tons of compliments on my highlights. She's very professional and has a great personality. I always look forward to going in to see her! The stylist that I used to see for haircuts left, so I've been going to see James Dean. I've seen him twice now and so far I'm super happy with my cut. He gave me a sleek, modern cut that looks great, even weeks later. He's very thorough, competent and understands my style. The prices at GJ are a little on the high side, but I've tried a few other salons (including Halo and Salon Blast) and I think that the level of service that you get at GJ is worth every penny. They stand behind their work and will make it up if you're unhappy with your experience or the end results. Pros: Friendly, professional and courteous staff Cons: Downtown location not ideal unless you live in the city
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