I have a mixed view of this place. They are located in lower Queen Anne, right between Aurora and Dexter, and specialize in European cars, obviously. What I didn’t like about them is that they are... More

I have a mixed view of this place. They are located in lower Queen Anne, right between Aurora and Dexter, and specialize in European cars, obviously. What I didn’t like about them is that they are pretty pricey: $1,800 for an inspection, brake pads, rotors and tune up. Also, when I picked up the car, it was making a terrible thudding/vibrating noise that wasn’t there before. It was a bolt whose threads have torn while they were fixing the car before, and they didn’t notice. At the same time, the customer service at Europa seems to be quite good. They took immediate care of the bolt problem, and replaced 3 other deteriorating bolts for free, and the owner drove me to work, from Queen Anne to Bellevue.
Less

I took my Audi for service at Europa recently. The staff have a good understanding of German cars, and pay significant attention to detail. They are also very service oriented. Your car is... More

I took my Audi for service at Europa recently. The staff have a good understanding of German cars, and pay significant attention to detail. They are also very service oriented. Your car is returned clean (they give it a very thorough exterior wash) and they offer to drop you off if you're going somewhere nearby. We had our brake pads and rotors replaced. After we picked up the car, we heard a sound in the back right. We took the car back, and they found that a few bolts used in the brake assembly had rusted a bit. I would have liked them to have taken care of this when they replaced the brakes, but they replaced the bolts and didn't charge us for anything. I really appreciate this level of service, and it indicates that they are an honest shop. Europa is not cheap. They are very service oriented and you pay for that. I believe their mechanic labor rates are around $95 an hour.
Less

Josef at Europa on Dexter has a thick, confidence-inspiring German accent. What's more, he is a great mechanic for anything Teutonic. Until recently, Josef ran his own shop, but now he has sold his... More

Josef at Europa on Dexter has a thick, confidence-inspiring German accent. What's more, he is a great mechanic for anything Teutonic. Until recently, Josef ran his own shop, but now he has sold his business into Europa and works out of there. The other people are nice enough, but when you talk to Josef, you know you are not getting the run around.
Less

We all know how hard it is to find a good mechanic, but Lloy Drinkard and his shop is such a find. All businesses have the occasional problem, but what really sets a good business apart is how it... More

We all know how hard it is to find a good mechanic, but Lloy Drinkard and his shop is such a find. All businesses have the occasional problem, but what really sets a good business apart is how it handles those problems. When there was a problem getting a newly-installed clutch to work properly, Europa went far beyond the extra mile, giving us a loaner car and spending days of labor trying to figure out the problem - which turned out to be an actual counterfeit OEM clutch that was just off enough to not work right. Lloy ate all the costs - we're sure he lost plenty of money on that transaction, but he gained our gratitude and loyalty!
Less

Europa Auto Centre Auto Sales usually has a nice selection of used cars and trucks. Sometimes they have some great cars at good deals - other times I have seen piles of junk on the lot. Most of the... More

Europa Auto Centre Auto Sales usually has a nice selection of used cars and trucks. Sometimes they have some great cars at good deals - other times I have seen piles of junk on the lot. Most of the vehicles they sell are very well maintained and at a good price. Extremely Nice sales men and associates.
Less

I took my 1997 VW Passat in to this repair shop to fix my driver's side door handle and window that were not working properly (the door wouldn't open and the window wouldn't roll up all the way). ... More

I took my 1997 VW Passat in to this repair shop to fix my driver's side door handle and window that were not working properly (the door wouldn't open and the window wouldn't roll up all the way). They charged me $500 and said it was fixed, and then when I got it home the door wouldn't lock. So I took it back and they spent another day on it, saying that they had overlooked another part that was broken and would fix it. I went back to pick it up, paid another $200 for the new part and labor, and when I went to unlock the door the lock broke. So I left it there again and when they called back they told me that the reason the lock broke was that I was jerking the key too hard, and if I didn't do that it would be fine. But what if a friend drives my car or I want to sell it in a few years (which I do): I will have spent $700 to pass on the word that my drivers door works fine only if you turn the key gently!! I don't think so. I am incensed and feel taken advantage of. I would not recommend this shop.
Less