I called Toms to get an quote for some work to be done. Candy answered the phone. She had no interested in quoting me till later that afternoon. She made me feel like I knew nothing. She told me... More

I called Toms to get an quote for some work to be done. Candy answered the phone. She had no interested in quoting me till later that afternoon. She made me feel like I knew nothing. She told me "your trying to horse with a wagon" in refrance to me wanted to compare prices from different mechanics. When I call a mechanic its not only about receiving a quote, but also about customer service. They may or may not be excellent mechanics, but have I'll guarantee you they have zero customer service skill, or want to find the right solution for the customer. AWFUL experience.
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Next to finding a doctor and a hairstylist, a reputable auto repair shop is hard thing to find when you're new in town. Especially one that doesn't take advantage of women. I've had bad experiences... More

Next to finding a doctor and a hairstylist, a reputable auto repair shop is hard thing to find when you're new in town. Especially one that doesn't take advantage of women. I've had bad experiences from places like dealership repair shops. I asked a few people and they all recommended Tom's in West Seattle. Couldn't be happier! The mechanics are well-experienced. Women work the front office and are very knowledgeable, they're honest, and do quality work. Tom is always on hand to answer your questions thorougly, and I never felt intimidated or like I was being ripped off. I even had a problem with my hood closing one morning and he personally came out and spent 20mins working on it. I also recently had a neccessary major overhaul on my truck, and it's running like a champ now. They're low-pressure and prioritize any services that you need. Nice personal touch is they send you Thank Yous after each service, and get the occasional coupon in the mail. Would definitely continue to recommend.
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