I went in and bought a 2008 Impreza few days ago. The service was great. I would highly recommended Joe.

I went in and bought a 2008 Impreza few days ago. The service was great. I would highly recommended Joe.
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Terrible place to buy a car. I bought a brand new 2003 outback legacy wagon, and it is a lemon. the head gasket has gone out twice, the mechanics dont know what they are doing, ive had to take the... More

Terrible place to buy a car. I bought a brand new 2003 outback legacy wagon, and it is a lemon. the head gasket has gone out twice, the mechanics dont know what they are doing, ive had to take the car to other mechanics to fix the mess that carter mechanics have made. Customer service is terrible, the employees are rude, snotty, and totally ignore the fact that i spent over $20,000 on a car that is a lemon. carter subaru has lost a life long and loyal fan. shame on them. i suggest going somewhere else to buy a car. buying from carter subaru is one of the biggest mistakes that i have ever made.
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To make a long story short- DONT BUY FROM CARTERS SUBARU! In 2003 I bought a brand new Legacy Outback and its been an expensive and painful mistake. The head gasket had to be replaced twice. The... More

To make a long story short- DONT BUY FROM CARTERS SUBARU! In 2003 I bought a brand new Legacy Outback and its been an expensive and painful mistake. The head gasket had to be replaced twice. The first time at 35,000 miles then again at 85,000 miles. The second time due to the mechanics at Carter Subaru incorrectly replacing the original head gasket, which in turn caused more damage to the motor. it cost me $3600 to fix Carters mistake. two years ago i had all four brakes replaced, the I had to have the front brakes replaced again as the mechanics at Carter installed the front brakes incorrectly. Carter refused to compensate me for the repairs. Customer service is terrible. Carter Subaru has managed to lose a life long subaru customer and fan. I will never by subaru again. Pros: NONE Cons: DEFECTIVE PRODUCT and EXTREMELY POOR CUSTOMER SERVICE
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My wife and I purchased a 1999 Forrester two years ago. It was a one owner car with ALL maintenance history included. I decided to have the maintenance done at Carter since they are the... More

My wife and I purchased a 1999 Forrester two years ago. It was a one owner car with ALL maintenance history included. I decided to have the maintenance done at Carter since they are the Subaru dealer in my area and they should know my car best. I was wrong about that. Even with their quick lube service, I find that I have to schedule it so that I can get a loaner. No waiting for oil changes. In 2008 we had the 150K head gasket and oil seal service done that Subaru's typically require at that mileage. That was another HUGE mistake. After we got our Forrester back from Carter it was consuming 1 quart of oil every 500 miles driven!!! This car never burned any oil prior to the service. We took our car back 4 times within the first 2 months after our service to be told that they would take it apart to inspect the quality of the work, but that it would cost us to have them correct the work and put it back together. That is unacceptable and I let them know this. The only other suggestion that Carter had for me was to "just make sure the oil doesn't get low" if I wanted to save money and not have them take it apart!!!! Carter may have a great selection of cars, but that is all they have. I have an independent shop servicing my Subaru that I know and trust and they do it with the SAME factory parts at a considerably less rate and with the same parts/service warranty that Carter offers. Dealerships are there for one thing: sell cars. They are not there to service them. This was a $3000k mistake that I hope no one else will make.
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David Wood is a person you can trust to make the right fit in a car, honest, upfront with costs and sales fees. The shop however, misses early problems,delays and make up some cost in what I... More

David Wood is a person you can trust to make the right fit in a car, honest, upfront with costs and sales fees. The shop however, misses early problems,delays and make up some cost in what I consider deceptive.
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Great customer service, never try to take advantage of you. I've purchased 3 cars from them, and they always go above and beyond. I would always recommend them. No pressure, no skeezy salesman,... More

Great customer service, never try to take advantage of you. I've purchased 3 cars from them, and they always go above and beyond. I would always recommend them. No pressure, no skeezy salesman, just friendly, helpful service.
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If you're looking for a Subaru, this is the place to go. Joe Spitz and his wonderful team gave us the best service ever. . Joe has always given our family his personal attention and does such a good... More

If you're looking for a Subaru, this is the place to go. Joe Spitz and his wonderful team gave us the best service ever. . Joe has always given our family his personal attention and does such a good job at it that we've been going back to him for decades. Our entire family owns Subarus, all from Joe at Carter.
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Last weekend I bought a used Ford Focus at Carter Subaru. The sales guy, David Wood, was excellent -- went out of his way to make the whole sales process go smoothly for me. He was straightforward,... More

Last weekend I bought a used Ford Focus at Carter Subaru. The sales guy, David Wood, was excellent -- went out of his way to make the whole sales process go smoothly for me. He was straightforward, personable and professional. They gave me a great price, and David minimized the usual "let me talk with my manager" negotiation rigamarole by giving me honest answers from the get-go. My car was pristine, and I would highly recommend David Wood if you're looking for a new or used car. He was great!
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I had the worst experience with their internet manager. I wanted to discuss and negotiate via email, so I contacted the internet manager. Talk about thick, he continually demanded I call him. I... More

I had the worst experience with their internet manager. I wanted to discuss and negotiate via email, so I contacted the internet manager. Talk about thick, he continually demanded I call him. I stood on my ground, and continued via email, then I got this: "If you don't have time or interest to call, as much as I'd like your business there just isn't much I can do." He apparently doesn't understand that an Internet Manager should be amenable to discussion via email. I looked up this person on their web site. He's been there for a decade, probably has dust on him. It's time for him to move on. He isn't doing their business any favors.
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Carter Subaru in Shoreline has truly been good to my family over the years. I brought my old Subaru wagon here for service for years and they always treated me as if I bought my car there. When I... More

Carter Subaru in Shoreline has truly been good to my family over the years. I brought my old Subaru wagon here for service for years and they always treated me as if I bought my car there. When I was ready to get a new car, Carlos, one of the sales persons, was very helpful and understanding and did everything he could to give me a good deal. I had researched the purchase and knew how much to expect to pay. We did not haggle and everything we did in the business transacation was low pressue and on the up-and-up, they even went after my old dealership to get a refund on the leftover service policy. In terms of service, Carter has been excellent. They always make things better in their service department. They give you a loaner car (now only if you bought your car there because it's become so popular) but most of the time you can wait while they do they work. They have build a new service center for quick work (like recalls, oil changes, tire rotations, etc). They have Internet access, espresso machines, and a comfy space to wait in while the work is being done, but also they're right across the street from a supermarket so I can get some shopping done. I'm a big fan of Carlos and Carter Subaru in Shoreline. They have always treated me right. PROS: Great service; friendly sales people; informed shoppers are treated well CONS: Not enough car selection on the lot
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