We have bought two appliances recently from this fine company. Both were the best buy we had found and we were treated courteously and professionally. We received a tip from a neighbor who had a... More

We have bought two appliances recently from this fine company. Both were the best buy we had found and we were treated courteously and professionally. We received a tip from a neighbor who had a similar experience...
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I just received an invoice showing that someone at Albert Lee Appliance ordered 800 aluminum sports bottles under my name and mailbox address and had them shipped to their location!! I've never... More

I just received an invoice showing that someone at Albert Lee Appliance ordered 800 aluminum sports bottles under my name and mailbox address and had them shipped to their location!! I've never heard of this company nor done business with them! They decided to use my name and address to try and get free merchandise! I will be reporting them to the authorities and from what I've read, they SHOULD be closed down immediately!!
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I must agree with the other reviewers who caution about never buying products from Albert Lee. When we remodeled out kitchen we bought all of our applicances through them and it was a nightmare. ... More

I must agree with the other reviewers who caution about never buying products from Albert Lee. When we remodeled out kitchen we bought all of our applicances through them and it was a nightmare. Deliveries that did not come, products that did not work. They would only deal with problems under duress, and all in all horrible information what was the best product for our use. And I have spent over $10,000. For example, the ice maker was supposed to make about six pounds of ice per day and if it makes 2 lbs. we are lucky. The microwave has a light bulb that cannot be replaced by the owner and must be replaced by a service person. It would have been nice if an informed sales person knew these things. There are multiple other examples. It is also important to know that if you do not like a product because of noise or some other aspect that is different than you expected, they will fight you if you try to change brands or return because of warranty issues. Both of the original drawer refrigerators were broken when delivered and had to be replaced. The impression Albert Lee gave was that they were doing me a huge service by taking away the disfunctional appliances and delivering ones that worked.So get it in writing what your rights are for return under various circumstances. The extended warranties they sell are terrible because of multiple exclusions. For example, all plastic parts are excluded on the extended warranty for the diswasher and those are what are now breaking. The low capacity ice maker is considered functional, and the bulb replacement on the microwave is considered maintenance. Total waste of money. In addition the warranty people claimed that our paperwork had never been filed and that we were not on their list. Took multiple phone calls to Albert Lee to get this straightened out. I know at least 3 other people who feel the same way about this store and we all wish we'd talked with each other before buying appliances here.
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These people are sleazy, slimy, liars and cheats and their sales staff are poor excuses of human beings. Go somewhere else in a heartbeat and don't waste your time or money....they must be stopped... More

These people are sleazy, slimy, liars and cheats and their sales staff are poor excuses of human beings. Go somewhere else in a heartbeat and don't waste your time or money....they must be stopped and the company needs to go out of business...please help me in my plea to pass along to everyone to never shop at Albert Lee Appliance as long as you live!!!
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Customer service is the worst I have ever experienced! The company should not be in business. They do huge volume to offer low prices but then give customers bad information on deliveries. ... More

Customer service is the worst I have ever experienced! The company should not be in business. They do huge volume to offer low prices but then give customers bad information on deliveries. Completely ruined our remodel and sucked the joy out of this home improvement project completely. Installers are not careful and scratched and damaged two of the 4 pieces we had delivered without so much as an apology. Businesses that treat customers in this manner are a joke and don't deserve to have continued patronage. A word of advice, get everything in writing, signed and guaranteed by the sales associate with provisions to get a discount or other mitigation should any part of the contract go bad. Do this well before you give them the money and you might get away with a transaction that works. Pros: No Pros to speak of Cons: Everything you could imagine is wrong with this company!!
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These guys are old school dealers for greater Seattle and do the volume to give customers good deals. You'll likely get a good price but service is absolutely terrible. We were lied to no less than... More

These guys are old school dealers for greater Seattle and do the volume to give customers good deals. You'll likely get a good price but service is absolutely terrible. We were lied to no less than 12 times!! Delivery dates were botched, multiple pieces lost, no one wants to be accountable! They charged us for the appliances many weeks before we had them, the list goes on. The slick talking and glad-handing of the "sales" folks there is ridiculous and patronizing. Be ready to grab your ankles, you have been warned!! Pros: Cheap appliance prices if you comparison shop to get them to match prices Cons: The worst service experience yet! Bad communication, lost orders, lying, should I go on?
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I called them to ask if they could recommend a repairman for a refrigerator. They asked if I had purchased the refrigerator from them. I was renting the house so I honestly could not say. They said... More

I called them to ask if they could recommend a repairman for a refrigerator. They asked if I had purchased the refrigerator from them. I was renting the house so I honestly could not say. They said since I could not confirm purchasing the refrigerator from them they could not recommend a repairman. Subsequently, I found out the refrigerator was in fact purchased from them. I think it stinks they would not help someone in need even if the appliance was not purchased from them. Cons: Bad service
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I purchased a front loading Frigidaire washer that was supposed to be energy efficient. It is not because one must literally wash the clothes 2 and three times with extra rinses with each was and... More

I purchased a front loading Frigidaire washer that was supposed to be energy efficient. It is not because one must literally wash the clothes 2 and three times with extra rinses with each was and still ordinary dirt and stains do not come clean. The mfg rebate was not forthcoming. I must wash my clothes at my daughters! Expensive linens have been ruined by uneven bleaching and even with the extra rinse cycle, clothes have irritating soap residue in them. Customer service was abrupt, rude, and no resolution was found even after letters were sent to Albert Lee, the manufacturer and the City of Seattle that gave the machine a star rating. It does not wash clothes and there had been no accountability! Pros: Helpful salesman Cons: Rude, No Accountability, Poor product
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We ordered a bunch of appliances from Albert Lee. Our sales rep Eric was extremely helpful and useful. They are extremely busy so be patient as they have limited staff to help people. They also... More

We ordered a bunch of appliances from Albert Lee. Our sales rep Eric was extremely helpful and useful. They are extremely busy so be patient as they have limited staff to help people. They also are opened 7 days are week, but that means the sales reps takes day offs at odd days. Our sales rep took thurs to saturdays off. After purchasing and setting delivery dates, that's where a bit of headaches come to play. The delivery dept is totally separate and miscommunications that can happen. And instead of talking to just your sales rep about different delivery times, or rescheduling, you need to talk to a delivery rep who needs to dig up your files and/or might not know the exact discounts your sales rep has put in. Small inconveniences, but the appliances are wonderful. They also don't have any in house installers, they recommend installers instead. Pros: friendly, helpful sales, good prices Cons: a lot of coordination, separate deliv. dept
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When shopping for a full set of new appliances, Albert Lee was my first and only stop. In retrospect, I wish I would have spent some time shopping around. The showroom is a bit of a zoo and... More

When shopping for a full set of new appliances, Albert Lee was my first and only stop. In retrospect, I wish I would have spent some time shopping around. The showroom is a bit of a zoo and admittedly, I found it a bit intimidating. Obviously, this is an outfit which turns a serious amount of appliances and I, most definitely, felt I was one of the little guys.....when I was spending some serious cash in my book. With that said, shop around as prices probably don't fluctuate a huge amount but customer service might.
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