Definitely no stars at all...over the years the few times we've had anything to do with this business was because we couldn't find what we needed online. How the owner of the Seattle shop, Dave... More

Definitely no stars at all...over the years the few times we've had anything to do with this business was because we couldn't find what we needed online. How the owner of the Seattle shop, Dave King, has remained in business since 1980 is beyond us. He is one of the most rude business owners we've ever encountered....in fact he goes way beyond rude...(explicatives deleted here). And if you google "action small appliance seattle" you'll find a bounty of folks unhappy enough to put pen to paper (type to screen). In the two dozen we read, not one single review was positive. With the many options to shop online, shops like this can die a grizzly death for all we care. Make room for a local business that we actually WANT to do business with. Dave's brother, Mike owns the Bellevue shop (425 643 9806). We've had unsatisfactory service there as well, so it must be genetic.
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After being referred to them by the Braun customer service center, I took my six-month-old coffee maker to them so that they could order a new drip stop (the plastic contraption that is under the... More

After being referred to them by the Braun customer service center, I took my six-month-old coffee maker to them so that they could order a new drip stop (the plastic contraption that is under the basket). I was informed that they would call me in a weeks' time once they had looked at it. One week came & went without a phone call; I contacted them and was told they hadn't looked at it. I was again promised a call, which never materialized. I contacted them again a full week after being promised a call and was told that they had ordered a new heater assembly! I informed them that I didn't need the aforementioned, but needed a drip stop! I was advised that they would look into it & it would be another week. (No apology offered.) I then called back a short time later to ensure that they were indeed looking at my coffee maker; they hadn't even checked the claim ticket number! "Oh, I had your coffee maker confused with another one ..." (No apology offered.) Finally, I did receive a call yesterday informing me that my coffee maker was ready. During this whole three-week process, I never received any sort of "I'm sorry we didn't call you," etc. whenever I called. They were very short on the phone & acted like you were annoying them. I understand that Braun has another service center in the area & if I ever have another problem with my coffee maker, you can bet that I will go there instead!
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