On March 26th my cat was brought into this facility by my partner. He was not feeling well, lethargic, etc and their staff could not figure out what was wrong with him. After a requisite tests... More

On March 26th my cat was brought into this facility by my partner. He was not feeling well, lethargic, etc and their staff could not figure out what was wrong with him. After a requisite tests they found that he did not drink antifreeze or other poison, nor did an xray show he had a bowel obstruction. NEVER did they check to see what his white blood cell count was to rule out that he had a severe infection. It wasn't until Monday 3 days later that my partner found a lump on my cats rump and upon shaving the area found a bite wound. I won't even mention the lack of response their staff had on that day to my partner when he called asking for help. NEVER did you staff suggest to take my to an Urgent Care facility since you were busy. Consequently, due to their ineptitude in practicing veterinary skills my cat died due to complications of having sepsis. He would have had a much better chance of surviving if the staff would have tested for possible infection due to a cat bite. They knew that he was an indoor/outdoor cat and they could not figure out what else was wrong with him. I have two surviving cats and I will never take them to this facility again. The staff should be re-trained in not only veterinary sciences but in customer service skills. It is because of their unprofessionalism that my cat died a drawn out painful death. Beforewarned!
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I've been going to Greenlake Animal Hospital for a long time (about 15 years) and I've always had good experiences. It's worth going to see them and since they have multiple veterinarians at the... More

I've been going to Greenlake Animal Hospital for a long time (about 15 years) and I've always had good experiences. It's worth going to see them and since they have multiple veterinarians at the office you have a choice as to who you see. Lately I've been specifically asking for Dr. Mortimer as he has helped in some major cases with our pets and I know he's getting to know their personal histories, which I really like. I take both cats and dogs to see them and have yet to find a reason to do otherwise.
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I think this is in general a good hospital, but I would suggest that you don't use Dr. Richardson there. He's a nice enough man, but he's really really bad when it comes to calling me back with test... More

I think this is in general a good hospital, but I would suggest that you don't use Dr. Richardson there. He's a nice enough man, but he's really really bad when it comes to calling me back with test results, answering questions, etc. etc. One time, after taking my cat in to get her blood pressure tested, I thought I would just wait and see how long it took him to call me back. After a week I couldn't take it anymore and had to call in. I tried this again the next time and he NEVER called me back. It's very frustrating and I ended up leaving for Banfield, the clinic inside the Petsmart. The doctors there are incredibly responsive.
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I have been taking my cats and dogs to this place for years. I wrote a separate review for them before on this space as well. Dr. Jeb Mortimer is really great so you can ask for him directly but I... More

I have been taking my cats and dogs to this place for years. I wrote a separate review for them before on this space as well. Dr. Jeb Mortimer is really great so you can ask for him directly but I do like all of the vets at this clinic even though I've heard others say that they found a few a bit stiff. Some of it is generational, I think, but it all depends on your comfort level. The vet nursing staff are also really great. I've never had a bad experience with them even though there have been times I've had to be there under stressful and sad circumstances.
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My dachshund became seriously ill with what we later found was a terminal autuimmune disorder, attacking her blood. Even though she wasn't exhibiting very clear symptoms - something just wasn't... More

My dachshund became seriously ill with what we later found was a terminal autuimmune disorder, attacking her blood. Even though she wasn't exhibiting very clear symptoms - something just wasn't right. The doctor trusted me and ran some tests. At first, not much was showing up, but her condition and they quickly figured out what it was. When it was revealed that she had a blood disease and needed a transfusion, they sent us to a critical care clinic who could give the transfusion. They called them and faxed her records over there and they were waiting for us when we arrived. Our vet called the critical care clinic every single day that week, to check up on my dog. The day we had to euthanize her (which was so very painful beyond words), the vet from Greenlake called us just hours after it happened, and left this really sweet message, offering his condolensces and reassured us that we made the right decisions (tried our best and knew when to cut our losses). We even received a beautiful card, personally signed by him and the staff. Our other dog, a pug, is still their patient and I trust them implicitly. He has had allergy issues with vaccinations and they gave him each shot separately and had him stay with them for the rest of the day(s) without extra charges. I really can't say enough about how wonderful they have been.
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I've taken both of my dogs to Green Lake Animal Hospital for more than 7 years. We have had good experience there, although we did need to be persistent when our dog was diagnosed with cancer. (We... More

I've taken both of my dogs to Green Lake Animal Hospital for more than 7 years. We have had good experience there, although we did need to be persistent when our dog was diagnosed with cancer. (We wanted to be aggressive in its treatment; the doctor thought a wait-and-see approach might be ok, but did refer us to Seattle's only veterinary oncologist. They are certainly very busy, and I have experienced times when I had to wait a long time (45 min) to see the doctor and have had trouble connecting over the phone as I am often not readily available for a call back. One trick for us was to find the right vet and then stick with him. Sounds like some of the other reviewers maybe haven't been so lucky vet-wise and that's unfortunate.
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I've taken my pup there a few times and the front desk people, for the most part, have been very friendly and seem to enjoy what they do. The doctors, at least the two that my dog has seen, do not... More

I've taken my pup there a few times and the front desk people, for the most part, have been very friendly and seem to enjoy what they do. The doctors, at least the two that my dog has seen, do not listen to concerns at all and try to rush you in and out as quick as they can.
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I have been taking my critters (multiple cats and dogs) here for years and I love them. I have liked and felt confident in every one of their doctors and their staff obviously loves animals and is... More

I have been taking my critters (multiple cats and dogs) here for years and I love them. I have liked and felt confident in every one of their doctors and their staff obviously loves animals and is great with people too.
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When I lived in Wallingford I found Green Lake Animal Hospital. The service is excellent and they take the time to answer all of my questions. Good reminder service, great follow-up, clean facility,... More

When I lived in Wallingford I found Green Lake Animal Hospital. The service is excellent and they take the time to answer all of my questions. Good reminder service, great follow-up, clean facility, reasonable prices. There's also Cat Clinic of Seattle at 38th and Stone but I've never been there. For emergencies you could go to Emerald City, also on Stone, but be prepared to wait!
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I took my cat into Greenlake Animal Hospital for a small emergency, and I found them to be very helpful, compassionate, and reasonable. Their after-hours service is pretty exceptional; they stay... More

I took my cat into Greenlake Animal Hospital for a small emergency, and I found them to be very helpful, compassionate, and reasonable. Their after-hours service is pretty exceptional; they stay open fairly late and have found some way to accommodate last-minute appointments with relative ease. I had a good experience both with the techs and the vets, and my cat did well, too!
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