I brought my cat in last week for a small wound. I had been to ACCES before (the service has always been great, the staff is friendly) and usually waited in the lobby to be put in the room. However... More

I brought my cat in last week for a small wound. I had been to ACCES before (the service has always been great, the staff is friendly) and usually waited in the lobby to be put in the room. However this time I was pleasantly surprised when as soon as I walked up to the counter they called for a triage tech. One of the staff came up right away and we went into a close room. I knew my cat was stable, but they still checked his vitals and I was happy to see a face right away. My visit was a little long (i think because they had a lot going on in the back area) but the lobby is comfortable, there is a children's area and DVD player, as well as vending machines. I was put into a room and the tech took my kitty away to clean the wound, and he was back very quickly. The discharge was fast, I was given a collar for him to wear and some amoxicillin for the wound. I would recommend them for sure, they are a very special group of people. For tips, I would say to remember that this is an emergency center, so sometimes you have to wait while the more critical animals are seen and that the prices are going to be a bit higher because they are there at night and available 24/7. Another tip would be to bring a book or something to do in case you have to wait a bit.
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ACCES is a great facility and saved my dog after he ate rat bait that was sprinkled on the fence line between my house and my neighbors. My neighbor didn't tell me he had put the rat bait out (oddly... More

ACCES is a great facility and saved my dog after he ate rat bait that was sprinkled on the fence line between my house and my neighbors. My neighbor didn't tell me he had put the rat bait out (oddly enough, this was the first time he ever used rat bait) and being that my dog was a lab, he did all kinds of maneuvers to get to the rat bait. As soon as I realized what happened I rushed him in to ACCES, the front staff was kind and compassionate, they really took my emergency seriously. The technical staff was great, they used a bit of humor to take the edge off, and I really appreciated them trying to calm me down. I was a mess. He was in and out the same evening and I was so glad he was going to be OK. The cost was high, but I expected that. Its an emergency clinic, they do things on the spot, it has to be higher. I would like to thank everyone who help with my boy.
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My 9 month old cat Caesar recently had a blockage in his urethra, and was in critical condition when he was first brought to ACCESS. He spent almost a week at their facility, and I have nothing but... More

My 9 month old cat Caesar recently had a blockage in his urethra, and was in critical condition when he was first brought to ACCESS. He spent almost a week at their facility, and I have nothing but good things to say. Everyone on staff was kind, sympathetic and genuinely cared about the status of my cat. I received updates on his condition twice daily via telephone, and anytime I called in I was able to speak with a technician personally who answered all of my questions (and there were a lot!). They even allowed me to come in and visit him every day. Although they definitely aren't cheap (hospitals never are) they are very considerate of budgets and worked with me to lower the cost of his visit as much as possible, even by transferring him to my normal vet during the day a couple of times. I highly recommend them, and still call with questions from time to time which they continue to happily answer. Everyone I came into contact with there was wonderful and you should feel confident leaving your beloved pet in their caring hands.
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Our dog wouldn't be alive today if it weren't for the vets here (and our early and quick action bringing her to them). They recognized the situation quickly (although at the time it seemed like... More

Our dog wouldn't be alive today if it weren't for the vets here (and our early and quick action bringing her to them). They recognized the situation quickly (although at the time it seemed like things took way too long, but when you're told that your pet will likely die nothing can happen fast enough), informed us of our options and the urgency, and were very forthright about everything.
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This facility is great. We took our puppy in for a urinary tract infection, and every staff member was very kind and caring toward Daisy and toward us. Of course, it took a while, but we expected... More

This facility is great. We took our puppy in for a urinary tract infection, and every staff member was very kind and caring toward Daisy and toward us. Of course, it took a while, but we expected that on a Friday night. The place is immaculate, and the vet was knowledgable. I expected it to be pricey, and it the charges were within reason. Highly recommended. Pros: Open all night, lots of parking, clean, caring. Cons: Slow (but that's expected)
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I would have to say that no one ever wants to use an emergency vet, but if you have to, this is the place to go. They have a lot of great ideas and are really concerned and work well with you as an... More

I would have to say that no one ever wants to use an emergency vet, but if you have to, this is the place to go. They have a lot of great ideas and are really concerned and work well with you as an owner. They called back with updates when they said they would. They let me visit when it was convenient for both of us. They had specialists in house that they referred me to directly to that were able to help with my dog and what was going on at the time...having all of this in one place just makes sense and they did a great job and getting me and my dog through times of sickness, more than once, and it has been great each time. He doesn't even mind going there like he does his regular vet sometimes. I would recommend them to anyone that needs to use their many services and can't say enough about everything they offer and how well they treat you as an owner.
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I just moved to Seattle one month ago and my dog was struck by a car after getting loose and chasing a coyote. I brought him to ACCESS and was incredibly impressed with their care of my dog and me.... More

I just moved to Seattle one month ago and my dog was struck by a car after getting loose and chasing a coyote. I brought him to ACCESS and was incredibly impressed with their care of my dog and me. Everyone was extremely professional, yet friendly and I felt confident leaving my dog with them when I had to leave for work. I received timely updates throughout the day. When I came to pick him up, he walked out comfortably with the vet assistant and I was happily surprised that his stress level appeared very low for having spent the day at the vet. I liked the facility and everyone well enough that I wish I could use them as my regular vet. I highly recommend their care.
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Dear ACCES customer, The relationship with our clients is very important to Animal Critical Care and Emergency Services. I sincerely believe that respectful and clear communication with our... More

Dear ACCES customer, The relationship with our clients is very important to Animal Critical Care and Emergency Services. I sincerely believe that respectful and clear communication with our clients is critical to providing quality medicine that is right for both the client and the pet. I understand your frustration in the breakdown in communication and I??????d like to address it directly with my staff. I??????d encourage you to call me and discuss the service so I can have a complete picture of the situation and address it appropriately. Sincerely, Jean M Maixner, Hospital Administrator Animal Critical Care and Emergency Services 206 -344-1660
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I am a veterinary assistant working in a Seattle clinic, we always refer animals that we cannot cure to ACCES because they are the most competent people in the city of Seattle; their staff is full... More

I am a veterinary assistant working in a Seattle clinic, we always refer animals that we cannot cure to ACCES because they are the most competent people in the city of Seattle; their staff is full of experienced and loving veterinarians and assistants and if you want to make sure your pet gets the best care possible ACCES is the right place to go. The previous review was a shock for me and whoever posted it obviously does not know what animal care is. And catherers are never placed in front of an owner no matter what the situation is.
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My senior cat had been diagnosed with lymphosarcoma, and not responding to treatment, had become quite ill in the final stages of the disease. I had made an appointment for euthanasia at my regular... More

My senior cat had been diagnosed with lymphosarcoma, and not responding to treatment, had become quite ill in the final stages of the disease. I had made an appointment for euthanasia at my regular vet, but my cat was going downhill fast and couldn't wait for the appointment. We took him to ACCES on a Friday evening. The vet tech showed us to a room and explained that she would take my cat away to put a catheter in. (They administer the sedative and anesthesia that way instead of by straight injection.) She explained that she would then bring my cat back to be with us and have the sedative and anesthesia administered in our presence. We wanted to be with him and comfort him during the act. I asked, but she would not allow us to accompany my cat while the catheter was put in. The tech took my cat, and we were left waiting for nearly 30 minutes. When she finally returned, my cat had a catheter in his leg, and also had a three-inch chunk of fur and top-layer skin completely sectioned away from the back of his neck. There was only pink, inflamed skin exposed. The patch went straight up the nape of his neck and there were traces of fresh blood soaking in to his fur. My cat was clearly in distress. Without being prompted, the tech said, You knew he had this abrasion, right? That was not there when we came in here.?????? I said. I had been holding and stroking Bruce (my cat) in my lap less than an hour before this time, and I would have noticed a three-inch patch of fur and top-layer skin completely removed...this was something that was obviously done with a scalpel. It was freshly done, and I don't know about others, but I don't keep scalpels around my house. The tech insisted that the inflamed, patch of exposed skin was on my cat when we came in. The brazen and blithe manner in which she insisted that ACCESS had nothing to do with the scalping was appalling. S
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