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I purchased a used Honda in New Mexico and was driving it back to Denver when the car broke down...
More 7 months ago
I purchased a used Honda in New Mexico and was driving it back to Denver when the car broke down and stranded me in Santa Fe. I called FAST out of the phone book, but also called several other places frantically trying to get it into the first place that would send a tow truck. Unfortunately, I had it towed to the Santa Fe Firestone (only because they said they could fix it quickly and get me back on the road), however, once the car arrived at Firestone, they said it was a "major transmission problem" that they couldn't handle. By this time, I had sent the tow driver from FAST away! Later that evening, Jim from FAST called just to follow up and ask why I had gone elsewhere. I told Jim what had happened and described what the car was doing at the time of the break down, and he suggested I bring it in to his shop, he thought it might not be transmission after all. Ultimately, what Firestone had said was a "major transmission problem", turned out to be a CV Axel that had come loose - a minor repair and certainly far less expensive then anything related to the transmission. I know nothing about cars and believe now that I was being railroaded into replacing the transmission in my Honda! FAST went out of their way to call me, and then did only the necessary repairs in an honest and professional way. Jebb and Jim's customer service and care and concern for me was amazing and I will recommend them to anyone needing auto repairs in Santa Fe!
Pros: Honest, professional, exceptional customer service!
Cons: None
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the mechanic was willing to discuss options and what was essential and what could wait. He even...
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the mechanic was willing to discuss options and what was essential and what could wait. He even gave me tips on selling the car. when I went to pick her up, he showed me exactally what was wrong and what he did to fix it. even the receptionist was awesome.
Con: only services 5 types of cars, but they recommend for other car types if you want someone you can trust.
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Never have i had any problems with their work of customer service. I have a vehicle that was...
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Never have i had any problems with their work of customer service. I have a vehicle that was tinted there 7 years ago and still looks wonderful. I've tried other places and tell you now graham's is the best in Santa Fe.
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