I am quite a shopper, just ask my boyfriend. I especially love furniture and enjoy changing out the decor with the seasons. I stumbled upon this place while shopping at Mollie Stones in San mateo. I... More

I am quite a shopper, just ask my boyfriend. I especially love furniture and enjoy changing out the decor with the seasons. I stumbled upon this place while shopping at Mollie Stones in San mateo. I have found great deals on new furniture and accents. I even got new accent pillows for my couch for only $5 each!!! I found a floor sample pottery barn style couch for only $500. You have to check back with them often, because the really good deals go quick. I have been really happy with the quality, as well as the prices. With all the money that I save, I can buy twice as much!
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My beautiful sofas just arrived, one week early! I was referred to Sofa Factory a few years ago by a designer, for a leather sectional. Unfortunately, I didn't give the salesperson a chance to tell... More

My beautiful sofas just arrived, one week early! I was referred to Sofa Factory a few years ago by a designer, for a leather sectional. Unfortunately, I didn't give the salesperson a chance to tell me about their policies - I just looked around, didn't see exactly what I needed and left. Then, earlier this month, I needed living room pieces (something in between Jennifer Convertibles and Ethan Allen quality and price) and the designer again referred me to Sofa Factory. This time I discovered that Sofa Factory can make any chair or sofa in the showroom into any piece you need (chair, sofa, loveseat, sectional, etc.). Then you choose from 700 fabrics, and it's ready in three weeks. Shannon was extremely helpful with great suggestions and alternatives, but never pushy. She showed me fabrics that would hold up to three small children and explained why other fabrics might not be the best choice for my needs. I paid $2K total, for a sofa and loveseat in exactly the fabric I wanted. Jennifer Convertibles had less expensive pieces but the quality wasn't there and if I wanted a different fabric, the price went up and the lead time was at least 6-8 weeks. Ethan Allen has higher quality furniture but the couches I liked were in the $5K arena. If you are looking for mid level furniture and would like to customize it without breaking the bank, I highly recommend Sofa Factory. Try not to be put off by the strip mall feel of the place - just focus on the fact that you can basically have any style and fabric you want for a good price. And you can add matching pieces later. The only negative I can think of is that I was notified that my sofas were ready only when the delivery guy called to tell me he was 30 minutes away if I was able to accept them that day. However, it was a pleasant surprise and they were really nice guys. I ordered the custom sofas on May 10 and had them in my house on May 24 (and they removed my old ones for me). Pros: helpful salesperson, fantastic options for styles and fabrics, fair price, quick turnaround Cons: showroom feels a little cheesy.
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I would not shop at this store again if they paid me to take the furniture away. I knew the first time I entered the store that the owner and sales staff were not into customer service or even... More

I would not shop at this store again if they paid me to take the furniture away. I knew the first time I entered the store that the owner and sales staff were not into customer service or even general courtesy. But, figured that I could trade a little customer service to get a good price on my sofa. Boy, was that a mistake. The women in this establishment are rude, less than helpful and they really don?t care about ?the customer?. I have never been treated this poorly and am still in shock. If you ask a question or request some assistance in your selection, the owner (Mary) acts like she is doing you favor. She is far more interested in talking to her help, than helping her customers. That was just the beginning. I was told that my sofa would be delivered in 2 to 3 weeks. I advised the owner that I had a very important event at my house and needed the couch for the event. I was assured that it would be fine and that we had penalty of time, since the event was 6 ? weeks away. Bad assumption! 2 weeks later I received a call that the fabric was on back order and there would be a week delay. After that first phone call, there were no more updates. If I wanted an update, I had to call them. And they acted like I was being a pain, simply because I wanted updated information. Needless to say it did not come in 2, 3 or even 4 weeks. 6 ? weeks later (and 1 day before my event) the couch showed up. In our first phone call, Mary had promised me that she would have the couch delivered the same day she received it. By the time that day came around that story (like so many others) had changed. She flat out denied making the expedited delivery offer. Oh ? and the warranty she promised? I have yet to see that paperwork. My advice ? spend a few bucks more and save the headaches. Your time and peace of mind is way more important than what little you will save at this sorry excuse for a store.
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Great customer service! Great custom couch selection! Great Prices! Cute Dog! I am a very satisfied customer and would highly suggest you check this place out! :)

Great customer service! Great custom couch selection! Great Prices! Cute Dog! I am a very satisfied customer and would highly suggest you check this place out! :)
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Need I say more! A custom sofa where I got to choose my fabric, style of arm, cushions, leg finish and it was under $1000! I love my new sofa and would recommend that you go and check this store out... More

Need I say more! A custom sofa where I got to choose my fabric, style of arm, cushions, leg finish and it was under $1000! I love my new sofa and would recommend that you go and check this store out first if you are even thinking of looking for a custom sofa! Plus as an added bonus it only took 2 weeks to get it delivered. I really don't know how they did it, but I am thrilled! Also, they have a cute little white dog which was really fun to see as I am such a dog lover!
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-I am really happy with my new furniture and saved a lot of money by getting my furniture throughtthem rather than larger more commercial furniture stores. It is really had to come by furniture... More

-I am really happy with my new furniture and saved a lot of money by getting my furniture throughtthem rather than larger more commercial furniture stores. It is really had to come by furniture places now a days that are reliable, inepensive and that produce good quality things. I would highly suggest that everyone in the area support this great family-run business when it comes to buying new furniture.
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I love this place. The first thing I purchased was an end table that compared to other furniture stores was less than 1/2 the price. I recently went back and puchased 2 designer style chairs and... More

I love this place. The first thing I purchased was an end table that compared to other furniture stores was less than 1/2 the price. I recently went back and puchased 2 designer style chairs and they were delivered within 3 weeks without a glitch. I keep checking back with them, as they often have floor samples that are further discounted.
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The only reason I shopped here was for the prices but even then no one deserves to be treated so smugly. The women in this establishment are rude and not very helpful. There is a lacking for what... More

The only reason I shopped here was for the prices but even then no one deserves to be treated so smugly. The women in this establishment are rude and not very helpful. There is a lacking for what real customer service is and what it takes to make every client a happy customer.
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I recommend this place only if you don't care what you are treated like. You would think that since you are buying items from them that they would treat you well but that is not the case. There is... More

I recommend this place only if you don't care what you are treated like. You would think that since you are buying items from them that they would treat you well but that is not the case. There is only one nice sales lady in this store but the rest don't understand the concept of customer service.
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I found a designer Roche Bobois sofa style that I absolutely fell in love with but the price tag was over $16,000! I went into Sofa Outlet, not knowing what to expect and ordered an Italian leather... More

I found a designer Roche Bobois sofa style that I absolutely fell in love with but the price tag was over $16,000! I went into Sofa Outlet, not knowing what to expect and ordered an Italian leather sofa that looked very similar to the designer sofa. What I got was exceptional quality for under $3000. I am so happy with the leather quality, color of leather, comfort and most of all the price. Not to mention, the sofa looks great in my place!
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