My shoes were fixer uppers, and so was this shoe repair shop. It is pretty run down and old, you could tell that the owners were not concerned with appearances. The service itself was average, nothing outstanding. I brought my old dockers in to have the heels repaired or replaced because they were severely worn down. They took about a week to get back to me. The result was decent, but the color of the heel replacement did not match the shoes very well.