|
This was a busy Saturday night. When we walked in, there was absolutely no indication of where to go to check in. The four of us started on a hunt to figure out how to check in. I finally found a... More
This was a busy Saturday night. When we walked in, there was absolutely no indication of where to go to check in. The four of us started on a hunt to figure out how to check in. I finally found a check-in station against a wall, surrounded by about 20 people who had no where to go. The restaurant was packed, but there was no where for people to wait. After being rudely told I was standing in the wrong spot (I was on the side of the check-in station, not the front, bad naughty customer), once I talked to the host, it took several tries to find our reservations. The name was scrambled , the phone number only had about 1/2 the digits correct. We had to scroll through all the 7pm reservations to find mine. Once we got our buzzer, we couldn't do anything other than stand there and wait. There was no way we could move as there was no place to wait. While we waited, we saw 4 other groups get turned away because their reservations could not be found in the computer. One poor guy was there with a large family, they had to leave and try to find another restaurant on a Saturday night.
After waiting about 20 minutes (within my tolerance rate), we were finallly seated. I did go back to the check in station to get the name of the guy at the check-in counter who couldn't do his job. This got the attention of the manager, who came to our table when our appetizers appeared. He was very apologetic about the whole affair, and felt really bad. The food was really outstanding, that is the only reason I gave them any stars at all, so I am torn as to whether or not I will return. I was there with just a small group of 4, but was also checking out the restaurant for an upcoming corporate outing. I'm not sure if I will return there. Perhaps during the week, but certainly not in the weekend, and certainly not when the same guy is manning the check-in counter. (I'll spare him the embarrassment of puting his name in the review)
Pros: Food as the only reason it got any stars at all
Cons: Can't deal with restaurant more than 50% full
Less
|
|
mmmm
by
jerrymcgwire
12 months ago
great taste of italy here. i love to eat here every time that i caaan . Please make one in los angeles so i dont gotta drive here
great taste of italy here. i love to eat here every time that i caaan . Please make one in los angeles so i dont gotta drive here
Less
|
|
Fun atmosphere especially if your drinking a little bit. I went with three friends and we ended up getting way too much food. The price is fair and the service was good. Good food but not gourmet.
Fun atmosphere especially if your drinking a little bit. I went with three friends and we ended up getting way too much food. The price is fair and the service was good. Good food but not gourmet.
Less
|
|
Nice restaurant. Proper seating arrangement. Salads, Brick-Pressed Sandwiches are the most popular dishes. Service - Personal is very friendly. Clean restaurant. The atmosphere can be very romantic... More
Nice restaurant. Proper seating arrangement. Salads, Brick-Pressed Sandwiches are the most popular dishes. Service - Personal is very friendly. Clean restaurant. The atmosphere can be very romantic and at the same time a good place for kids. Waitress was doing a great job. I am vey much impressed with the restaurant.
Less
|
|
I loved this place! Very good food and friendly service. Its always busy so make a reservation and try to get a group to go because the food is served family style.
I loved this place! Very good food and friendly service. Its always busy so make a reservation and try to get a group to go because the food is served family style.
Less
|
|
I absolutely love this place. The food is excellent and family style is all you can eat. The salads are fresh and a great choice of salads. The fried zucchini is to die for. There is a large wine... More
I absolutely love this place. The food is excellent and family style is all you can eat. The salads are fresh and a great choice of salads. The fried zucchini is to die for. There is a large wine list. I never really let restaurants workers attitude affect my experience so I never really give it alot of thought. I think anyone working a low paying hard working type of job will get grumpy from time to time. Go there enjoy the food and enjoy your company and just smile at the hostess or host and realize they have a tough job..
Pros: Alot of great food for a reasonable price
Cons: Need reservations
Less
|
|
My follow-up review for this restaurant. Read my previous review for this restaurant "*here*":/discussion/archives/1723
So, it turns out that t... More
|
|
The atmosphere of this place is casual. The service is above average. I love the pasta here as compared with many other Italian places. The portion... More
|
|
One of my favorite restaurants in San Jose and byfar at Santana Row. I come here for special occasions like birthdays and anniversaries and my grad... More
|
|
We had a great time. Enjoyed the crab cakes a lot. Best part was it was Sunday and there was music out in the courtyard area and lots of things to see and do including the Farmer's Market. Waiter... More
We had a great time. Enjoyed the crab cakes a lot. Best part was it was Sunday and there was music out in the courtyard area and lots of things to see and do including the Farmer's Market. Waiter was super attentive and knowledgeable. Busboy and hostess were not very nice but when you smell that food, who cares? Bathrooms were clean and nice also, which is a must in any decent restaurant. We've gone back three times in two weeks and it takes us an hour to get there, so we find it worth it.
Pros: Great Crab Cakes
Cons: Joyless Hostess, Crabby Busboy (who was older than my grandad)
Less
|