WARNING: DO NOT PURCHASE AN EXTENDED WARRANTY WITH FORD! They will NOT honor it... My dad, a loyal Ford customer who has been a loyal Ford customer (though not this particular dealership) for over... More

WARNING: DO NOT PURCHASE AN EXTENDED WARRANTY WITH FORD! They will NOT honor it... My dad, a loyal Ford customer who has been a loyal Ford customer (though not this particular dealership) for over two decades, was recently screwed over by THIS dealership. Capitol Ford blatantly lied about a part for my dad's truck being covered under the EXTENDED warranty that he purchased. Even though he checked up on this with a DIFFERENT FORD DEALER, and CONFRONTED Capitol Ford about it, they would not refund him his money. Additionally, they dented his running boards and tried to claim that the dent (a HUGE dent, not a ding) was "there before," even though the paint embedded in the dent was identical to the paint covering the walls, posts, etc. They finally said they'd replace them at no charge. Um yeah, b/c their argument held NO weight. However, my dad is still out over $500 for something that should have been covered under the expensive EXTENDED warranty. My dad has had to call ESP Ford as well as the headquarters in Detroit to complain. They will reimburse him, but there are NO consequences for the liars working at Capitol Ford. For a company that is not doing so well in these hard times, you would think that they would be trying to KEEP their customers, not drive them away. But apparently, they just don't care anymore. My question is... how can these blatant liars still be in business? IF YOU DO BUSINESS WITH CAPITOL FORD, BEWARE! THEY WILL TRY TO TAKE ADVANTAGE OF YOU, THEY WILL NOT HONOR THEIR AGREEMENTS, AND THEY WILL BLATANTLY LIE TO YOU WITH NO COMPUNCTION WHATSOEVER! CHECK YOUR WARRANTY... OR BETTER YET, SAVE YOURSELF THE TROUBLE AND TAKE YOUR BUSINESS ELSEWHERE Pros: there aren't any. Cons: customer service, basic ethics
Less

The only reason this even gets a star is because it won't let me process this review with 0 stars. Pretend it's not there, please. WARNING: DO NOT PURCHASE AN EXTENDED WARRANTY WITH FORD! They... More

The only reason this even gets a star is because it won't let me process this review with 0 stars. Pretend it's not there, please. WARNING: DO NOT PURCHASE AN EXTENDED WARRANTY WITH FORD! They will NOT honor it... My dad, a loyal Ford customer who has been dealing with Ford (though not this particular dealership) for over two decades, was recently screwed over by THIS dealership. In mid-October 2008, he brought the truck in to repair a fuel leak... the next day, he went to pick up the truck. He then checked under the hood, and it was easy to see that the leak had not been repaired as it was still leaking in the same place my dad had shown the service advisor when he first dropped it off. Oddly enough, the invoice stated Replaced the fuel filter housing assy- Recheck no more leaks. The part cost $42.47, and he was charged $337.50 for labor and a $100 deductible, paying a total of $483.47. All of this should have been covered under the expensive warranty that my dad was pushed into purchasing, but they BLATANTLY lied and said that it was not covered. Meanwhile, he had to leave his truck (which he NEEDS in order to work) for EXTRA work, including replacing the fuel regulator b/c of the leak. They obviously misdiagnosed in the first place, or did not in fact even do the work at all, as it was STILL leaking when he picked it up. In ADDITION to this BS, when he picked up his truck, there was a HUGE dent in the running boards covered in a thick coat of blue paint. Ford claimed over and over again that the dent was there before and that the dent did not happen at the facility. Another obvious lie as everywhere in plain sight there were walls, posts, etc. painted the IDENTICAL shade of blue that was embedded in the dent. After much argument, they agreed to replace the running board at no cost. Again, it's obvious that they knew they had no weight to their arg
Less

My wife and I totally got ripped by these guys on our new Ford Explorer. The car was nice, but the experience was terrible. They "got" us in every way possible. I'll definitely use Edmunds from... More

My wife and I totally got ripped by these guys on our new Ford Explorer. The car was nice, but the experience was terrible. They "got" us in every way possible. I'll definitely use Edmunds from now on and never walk into this place again if I ever want a Ford again. Boy, I wish we could give zero stars.
Less

My first new car purchase with the original ownership was wonderful. I returned to Capitol Expressway Ford to purchase a used vehicle the experience has been a nightmare. They used hard sell... More

My first new car purchase with the original ownership was wonderful. I returned to Capitol Expressway Ford to purchase a used vehicle the experience has been a nightmare. They used hard sell pressure. They lied about the retail price of the vehicle quoting me a price that was more than the new vehicle price, on an attempt to show a larger discounted price. The sales person assured me that everything worked on the vehicle and that it had been checked over by the service department. The drivers door key lock is supposed to unlock all doors at once it doesn't, only one key slot for the entire vehicle.The drivers door outer skin is loose and rattles when the door closes. After purchasing the vehicle I discovered there was only one key. When I asked about this their answer is all vehicles come with on;y one key. A duplicate key costs $180.00, I asked them to split the cost with me on the interest of customer relations, they refused. It is impossible to get a replacement key made at a lock shop unless you have two keys first. This forces you to purchase a duplicate key from the dealer. The dealer promised to make the first months payment, I have made repeated calls to the dealer to obtain this payment only to get a runaround as to why they have failed to provide this in a timely manor. They tell me it's in the mail, I also am still waiting for the Department of Motor Vehicle paperwork to arrive it appears they are just as slow in completing this transaction as they are in processing my payment request. They are quick to take your money but then very slow to live up to their end of the agreement. I strongly advise you to take your business elsewhere
Less

TWO BAD EXPERIENCES 1st was a 60K service; when I picked up my car, the check engine light was on, so I had to leave it for another day so they could resolve the problem. DIDN'T ANY OF AT LEAST 2... More

TWO BAD EXPERIENCES 1st was a 60K service; when I picked up my car, the check engine light was on, so I had to leave it for another day so they could resolve the problem. DIDN'T ANY OF AT LEAST 2 PEOPLE WHO MOVED OR DROVE THIS CAR NOTICE? Maybe it was a fluke so I gave them another chance one month later 2nd was a water leak; I was assured that the part was in stock but later (3:00pm) told that it would have to be ordered. They either left the car out in the rain or didn't vacuum the water out of the car from the water test. DIDN'T ANYONE BOTHER TO CLEAN UP WATER FROM THE BACK FLOOR OF THE CAR FOR 2 DAYS? All they could do is offer me a free next service...AND I WOULD BRING MY CAR BACK TO YOU BECAUSE...
Less

I recently took my 2002 Ford Mustang in for service at Capitol Expressway Ford. The ??????Service Engine Soon?????? light had turned on. The moment I stepped out of my car at the Service Area I... More

I recently took my 2002 Ford Mustang in for service at Capitol Expressway Ford. The ??????Service Engine Soon?????? light had turned on. The moment I stepped out of my car at the Service Area I was greeted and introduced to my Service Advisor Declan. Declan told me what most likely caused the light to go on and he was right on seeing my car has been running great and has always been serviced on time. Declan continued to handle the processing of the paperwork with my extended warranty & Enterprise Rent-A-Car. He called me in a very timely manner and let me know the status of my car, the estimate, and when the work would be completed. In just a matter of hours he called me back stating the car was ready. All the paperwork was processed with the warranty & Enterprise. My bill was $25.00. In the short time Capitol Ford had my car when I would call and leave messages for Declan he returned them in a very timely manner. I was also introduced to Jarred Jones, Customer Relations Director. Everyone was friendly and very helpful. I couldn??????t have had a better experience.
Less

We recently brought our Towncar in for service and had the best experience ever. Our service advisor, Curtis was very pleasant. We were greeted in our car promptly at 7:30am with coffee and I smile.... More

We recently brought our Towncar in for service and had the best experience ever. Our service advisor, Curtis was very pleasant. We were greeted in our car promptly at 7:30am with coffee and I smile. Thanks cause a know you have a tough job....see you for my 50k service.
Less

Me and my husband were mearly looking at cars they wouldnt let us leave. I would have had to cause a scene to leave. They offered us what seemed like a deal until we get in the back and the price is... More

Me and my husband were mearly looking at cars they wouldnt let us leave. I would have had to cause a scene to leave. They offered us what seemed like a deal until we get in the back and the price is several thousands more. they tried to sell us a car with 1000 miles on it as brand new. It was horrible. Then they wanted to follow us home, they are serious creeps. They called me from several numbers, several blocked numbers, it was a nightmare. Go anywhere else but there.
Less

My only contact with Capitol Expressway Ford was over the phone and now I can't get rid of them! I began shopping for a car in early February of this year (2007) and called Capitol Expressway Ford... More

My only contact with Capitol Expressway Ford was over the phone and now I can't get rid of them! I began shopping for a car in early February of this year (2007) and called Capitol Expressway Ford regarding their inventory. I did not purchase a car from them, but apparently my phone numbers, both cell and home, are in their system for all of eternity as I am still getting calls from them! I tell each and every salesman who calls; Rick, George, Frank (?), etc, that I purchased a car elsewhere last February and will not be purchasing another for several years. I have also asked each and every salesman who has called to have my information removed from their database and/or place me on their no call list. None of this makes one damned bit of difference to Capitol Expressway Ford. Just this morning, July 28th, I received calls to both my cell and home phones from the Capitol Expressway sales force - again. This time I tried responding by e-mail via their website. The initial response I recieved from Rick Martinez was sufficient. Then I received an e-mail from someone named Jared Jones. The exchange I had with him is like nothing I have ever experienced with any professionally, anywhere, ever. He was rude, condescending, and argumentative. I ended up calling Capitol Expressway Ford and asking for the owner. I was told that the owner does not handle such matters. Perhaps this is the problem. I did speak to Rick Martinez who has assured me that I will receive no more e-mails from Jared Jones, who I had asked directly to cease and desist. Stay away from Capitol Expressway Ford. They seem to think that harassment is the way to win customers and influence people. Well, it has influenced people! Me and everyone I know who might buy a Ford - from someone else!
Less

I recently purchased a new Saleen Mustang at Capitol Expressway Ford. Despite the fact that me wife wanted a conversion van. Rick Martinez the salesman was very helpful and helped me to persuade the... More

I recently purchased a new Saleen Mustang at Capitol Expressway Ford. Despite the fact that me wife wanted a conversion van. Rick Martinez the salesman was very helpful and helped me to persuade the love of my life that we could buy my dream car now. He also agreed to help her find a van that meets all of her criteria. The store is obviously family owned and operated as we got to meet the Owner and his son. Sergio and Rudy. I am extremely pleased with the way we were treated and proud of my new purchase. My wife likes the car also !!!!!!
Less