LL Brown and his staff have an excellent reputation that i will support any day. They had the answers to all of my questions and were very friendly to work with.

LL Brown and his staff have an excellent reputation that i will support any day. They had the answers to all of my questions and were very friendly to work with.
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My fiance and I have been customers of LL Brown @ Embarcadero Center for over 5 years now, and couldn't speak more highly of our experience there. He usually stops by just before major events like... More

My fiance and I have been customers of LL Brown @ Embarcadero Center for over 5 years now, and couldn't speak more highly of our experience there. He usually stops by just before major events like birthdays, Christmas, anniversaries, etc. and comes out with something beautful that we both know I'll love and wear often, and for a long time. Over the years, we have come to know the owner, Ken Brown, who has been a huge help to us both on many occasions. Most recently, Ken Brown helped my fiance select an engagement ring that still leaves me speechless and that suits me perfectly, and he rushed (in one afternoon) the final order so that the ring could be ready for a very last minute trip to Mexico, where my fiance proposed; when we returned, he had the ring sized in less than 2 days. Most definitely recommend!! Pros: Service, convenience.
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They helped me with a watch band problem that I was having even though I did not purchase my watch there. They were very knowledgeable, courteous and fast. I would go back any time for my next... More

They helped me with a watch band problem that I was having even though I did not purchase my watch there. They were very knowledgeable, courteous and fast. I would go back any time for my next purchase.
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I discovered LL Brown Jewelers on one of my regular business trrips to SF from Minneapolis. I was and continue to be impressed by the variety of innovative pieces available in a small store. The... More

I discovered LL Brown Jewelers on one of my regular business trrips to SF from Minneapolis. I was and continue to be impressed by the variety of innovative pieces available in a small store. The owner-manager, Kenneth Brown, has spent plenty of time with me helping me to select just the right item for the occasion and for the person I'm buying the jewelry for. It is this experience that keeps me coming back, on almost every trip I make to the Bay area. I would not have taken the trouble to write a review if I hadn't seen the very negative comment that must have been posted for competitive, or some other disingenuous reason. Having known Ken for some years now, I submit that in order to elicit any negative or potentially rude comment from him, one would have to try really hard, get in his face aggressively, and then he might have some subtle response that a smart listener could recognize as retort to the provocation. Ken is a professional, and also a balanced guy with a great sense of humor. If the store weren't as good as it is, I would still recommend to people to go to meet Ken.
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Costomer service is excilent. Quality jewelry for an affordable price. Will do busines again. Highly recomended!!!!

Costomer service is excilent. Quality jewelry for an affordable price. Will do busines again. Highly recomended!!!!
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LL Brown did provide a friendly & relaxed environment...I explained exactly what I wanted and Mr. Brown promptly followed through!! It wasn't like my previous experiences with other jewelers/sales... More

LL Brown did provide a friendly & relaxed environment...I explained exactly what I wanted and Mr. Brown promptly followed through!! It wasn't like my previous experiences with other jewelers/sales people. He is professional, honest and knowledgeable. See him it's worth the trip!!! Pros: Attention to detail and patient!! Cons: None
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My wife and I were shopping for a gift for our daughter and noticed this jewelry store and the clearance sale that they were having, so we decided to stop by and take a look. The first thing I... More

My wife and I were shopping for a gift for our daughter and noticed this jewelry store and the clearance sale that they were having, so we decided to stop by and take a look. The first thing I remember was the way I was approached. I was warmly received and a nice welcome to L.L. Brown Jewelers by Brian Simpson. The tension and apprehension I had just vanished. Brian made us comfortable and was quite receptive to our needs and found us the perfect gift. We are so please with our purchase and would highly recommend this jewelry store to all our friends and family. Good luck Brian and thanks for all your help! Pros: Great products, and above all, Great People!
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Ken is great. I bought my (now) husband's platinum wedding band at Brown's Jewelers, The turn around time was great, it came out just as we wanted it, and it was much less expensive than all the... More

Ken is great. I bought my (now) husband's platinum wedding band at Brown's Jewelers, The turn around time was great, it came out just as we wanted it, and it was much less expensive than all the other jewelers we looked at in the city (a couple of places were more than double what he charged). Also, my engagement ring was designed by a jeweler on the east coast that basically designed a setting too small or shallow for the depth of the ring so it was tearing up my finger (this was incredibly painful and frustrating for me and for my husband). Ken worked with me to alter the ring by soldering the engagement ring and my wedding band together so that the stone didn't tear up my skin... it doesn't bother me any more (I can wear it all the time) and it looks beautiful. You have no idea what a relief this was (is!). Thank you, Ken!
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I have been shopping and shopping, until I ran into L.L. Brown Jewelers in the San Francisco Centre? and Brian Simpson a diamond and fine jewelry designer. My wife and I have been to many places... More

I have been shopping and shopping, until I ran into L.L. Brown Jewelers in the San Francisco Centre? and Brian Simpson a diamond and fine jewelry designer. My wife and I have been to many places looking for that very special engagement ring and an expert who could explain to us how to make an informed decision regarding this purchase. Not only did Brian explain the quality of the diamonds we were going to buy, from the 4 C's to what size we should be looking at for price point advantage to what size would look the best on my beloved finger. Brian's expertise was by far the most valuable lesson I have had, not to mention his great sense of humor made our experience one that my wife and I will always remember. He is truly the best sales professional we have ever encountered. The staff at L.L. Brown will go to any length to provide excellence in customer service and the quality of professionalism can't be beat! I can honestly say, if you wish to be treated like close family...go see the Diamond expert,and our new friend, Brian Simpson. Pros: Diamond experts..very helpful...unique styles, very personable..Brian Simpson was the best jeweler we have ever worked with. Would recommend him to everyone! Cons: mall parking should be free.
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The new location at the Westfield Center is small, but well placed. I tried on only one ring with brilliant diamonds and a ruby cut, the best price and pleasant service. What more can you ask for?... More

The new location at the Westfield Center is small, but well placed. I tried on only one ring with brilliant diamonds and a ruby cut, the best price and pleasant service. What more can you ask for? OK, maybe matching earrings on my next visit! You'll find what you want with quality, pricing and superior staff.
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