I had a horrendous experience with KB Home (Bridgewood) and will file complaints with the Better Business Bureau and the Federal Trade Commission Bureau of Consumer Protection. I could write a 7... More

I had a horrendous experience with KB Home (Bridgewood) and will file complaints with the Better Business Bureau and the Federal Trade Commission Bureau of Consumer Protection. I could write a 7 page rant on my experience, but I'll try to narrow it down. Basically, I had problems with KB Home from the very beginning to the very end. It was one thing after another. I stood by while their incompetent staff (my child was out of school for over a month because I couldn't enroll her until KB sends over official documents stating my purchase, new address,etc.) and unprofessional agents (kept giving me different final closing dates, had to go to my apt.'s leasing office 5 times to extend my lease) did everything except facilitate my purchase. The final slap in my face was when they gave me 3 days to pay the title (when I first signed up, we had an agreement that KB Homes would pay the title, which was one of the reasons I chose KB) or else they couldn't go through with the paperwork to close the house. I was furious, read them a laundry-list of complaints, told them I didn't want the house anymore (contractually able to do so if there was negligence/wrongdoing on the company's part), and threatened to sue. The accusations scarred them into finally doing their jobs: they paid the title, accommodated me the best they could, and even gave me some bushes to cover the large green energy box in my yard, which wasn't in the blueprints (the superintendent showed me the blueprints when I first purchased, to ease my fear of having a energy box eyesore) and which they put in w/out informing me. I will admit that KB's prices are low and that they have different offices with different staff (my experience was only with the Bridgewood staff) but I still strongly advise all perspective home buyers to shop around and if you do decide to buy w/ KB, to really keep on eye and be on them on everything that they do (or don't). If something's not going the way it should, rectify it immediately!
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