The people of Utah are rightly proud of this hotel as it is the best they have. That's not saying much. It has no serious competition in state. If you come in from the mountains or the desert for... More

The people of Utah are rightly proud of this hotel as it is the best they have. That's not saying much. It has no serious competition in state. If you come in from the mountains or the desert for your honeymoon or other special event, it will bl*w your cowboy boots off. But if you are an experienced and informed traveler..... and if you have stayed at REAL 4 and 5 star hotels, this hotel is nice to look at and is built of fine materials, however.... you always have the feeling that they are trying too hard to clone the real thing. Amenities close early. Utahns are still uptight about liquor and s*x. These attitudes permeate your visit in and out of the hotel. The TV offerings are well-screened so as not to be offensive to the temple crowd. And the local gentry's attitude about all these things (including this review) would be: "So what? That's the way we are and if you don't like it, go somewhere else. We don't need your kind around these parts." So, Paris it is not. As an example, the first time I tried to post this review, it was rejected because it contained the words "bl*w" as in "bl*w your socks off", and "s*x" (missing letter e). Pretty racey, eh? But the Grand America isn't terrible as poseurs go. Be prepared to spend a lot of money for a paper-thin veneer of luxury and back-country service. Pros: Esthetics, freshness, location Cons: Parking, censorship, mediocre staff, so-so cuisine
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The view from this hotel was romantic and nice. Great hotel to go with the family. Beatiful decoration in all the rooms. The staff very polite and helful.

The view from this hotel was romantic and nice. Great hotel to go with the family. Beatiful decoration in all the rooms. The staff very polite and helful.
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I like to spend a romantic night with my wife someplace special once and a while and we tried out the Grand America. There aren't alot of choices in SLC or Utah for that matter, so with that said,... More

I like to spend a romantic night with my wife someplace special once and a while and we tried out the Grand America. There aren't alot of choices in SLC or Utah for that matter, so with that said, this is probably your best bet. I splurged for a suite and was very disappointed. The shower was so tiny, the toilet room was bigger than the shower! Granted the bathrooms are nice and well done, but I can barely move in the tiny shower! The room was so/so, nothing horrible, nothing great. Not that I was there to watch tv, but they were in odd locations that made it difficult to see. The room with the bed was very tiny. Breakfast room service was HORRIBLE! I got an omelette, with some of the most disgusting cheese I've ever seen in my life, the fruit plate was so sad and small, and my wife's oatmeal looked disgusting. I never go out for breakfast when staying in a hotel, but I would rather drive 30 miles than eat their room service again.
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This hotel is beautiful - marble bathrooms, large open rooms, gorgeous wallcoverings, fabulous lighting, etc. However, their customer service leaves much to be desired. Their event planners are... More

This hotel is beautiful - marble bathrooms, large open rooms, gorgeous wallcoverings, fabulous lighting, etc. However, their customer service leaves much to be desired. Their event planners are unfriendly and difficult to work with. Planning a party should be a happy and fun thing; when plans change, event planners need to realize that their job is to make one want to return and schedule an event again and encourage future clients to book these rooms. I found this not to be the case at this hotel and would not recommend it for events. Pros: Beautiful furnishings, wonderful rooms, great ambience Cons: Very Difficult to plan events
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The hotel's event planners are horrible to deal with here. I've helped plan many parties in my career -- and this is a first for me. I've never seen a hotel treat their soon-to-be guests with such... More

The hotel's event planners are horrible to deal with here. I've helped plan many parties in my career -- and this is a first for me. I've never seen a hotel treat their soon-to-be guests with such disdain and rudeness. I've been to many events at lesser (and a lot nicer, too) hotels than this around the country and gotten much better service. They are NOT easy to deal with and have given us all a headache. Maybe they thought this was a one-time shot with me so they didn't care if they got my business. I'm glad to say that they're right -- this is it. I will not host an event here as long as I can help it. What's so sad is that we were all so excited about this hotel. We had heard other great reviews so we thought it was a win-win here. Instead, it has been anything but that. It's been surprisingly very bad. I cannot recommend this hotel for anyone thinking of throwing an event. Save your time, money and Advil!! Go elsewhere!
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The massage I received was very good however the front desk staff of the spa needs to learn how to act like professionals, they were too busy with personal games and interests to pay proper... More

The massage I received was very good however the front desk staff of the spa needs to learn how to act like professionals, they were too busy with personal games and interests to pay proper attention to clients. The changing area is tiny for such a huge locker room, shower was small and very average. The only thing grand about this spa was the name. Pros: location Cons: attitude
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I live in salt lake, and i recently stayed here with my boyfriend for a romantic evening. it was amazing. the room was beautiful, the property is amazing. all amenities went above and beyond my... More

I live in salt lake, and i recently stayed here with my boyfriend for a romantic evening. it was amazing. the room was beautiful, the property is amazing. all amenities went above and beyond my expectations. the room rates are very high, and be prepared to pay money for everything. but it's worth it. the location is even nice. we were able to catch trax right outside the hotel and get dinner and go to a show. it was a great night. :) Pros: Staff, atmosphere, room Cons: price, fees
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The Grand America and its sister hotel, the Little America are two of the nicest hotels in Salt Lake. The Grand America is a five star hotel with prices and service to match. Pros: Beautiful... More

The Grand America and its sister hotel, the Little America are two of the nicest hotels in Salt Lake. The Grand America is a five star hotel with prices and service to match. Pros: Beautiful hotel property
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Beautiful room, service and ammenities. Room service was far outstanding to dinner in the Garden Room. The eggs benedict at breakfast were outstanding! Pros: Ambience, quality of service,... More

Beautiful room, service and ammenities. Room service was far outstanding to dinner in the Garden Room. The eggs benedict at breakfast were outstanding! Pros: Ambience, quality of service, food. Cons: High price, but expected for the experience.
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What a BEAUTIFUL HOTEL! The rooms are AMAZING! I can't wait to go back!

What a BEAUTIFUL HOTEL! The rooms are AMAZING! I can't wait to go back!
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