I have to say the staff was very friendly, helpful and conversational; however Dr. Rose forgot to give me a brochure that he promised to give me and even tho I paid for a glasses exam, he never gave... More

I have to say the staff was very friendly, helpful and conversational; however Dr. Rose forgot to give me a brochure that he promised to give me and even tho I paid for a glasses exam, he never gave me my script. I can only assume they are hoping I will purchase my glasses at their store and I would if their selection was greater. I overheard one of staff misquoting information to a customer about polarizing sunglasses (said that's where the color comes from and never did mention the differences or benefits of polarizing lenses vs. regular sunglasses). The customer was totally befuddled! Another issue I had is I used Vision One discount plan and Overland Optical did not price my invoice correctly (was $4 in my favor actually). When I asked about purchasing contact lenses they said they obtain theirs from 1-800 Contacts. She said Overland Optical doesn't offer any other discounts because 1-800 Contacts is offering a $30 discount if you purchase a year's worth and send in your exam receipt from Overland Optical - that's the only discount they give. Vision One plan says I should recieve 15% off of "retail" for regular and 5% discount on disposables and nowhere on Vision One's website does it say I have to purchase a minimum quantity to receive their discount. I believe in doing business with local providers but heck why should I purchase my lenses thru Overland Optical and add the cost of a middleman if I can get them direclty from 1-800 Contacts! And it appears to me that Overland Optical's staff could benefit from a bit more instruction/training on their products, pricing and insurances so they provide accurate information to their customers. Pros: Friendly, helpful staff. Appears to be on time with appointments. Cons: Staff could be better educated on products, pricing and insurances.
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I've been going to Overland Optical since I was a child and am still pleased with their service. They personalize each transaction and give complete and thorough exams each and every time. Whether... More

I've been going to Overland Optical since I was a child and am still pleased with their service. They personalize each transaction and give complete and thorough exams each and every time. Whether you're looking for designer frames or the cheaper brands, they've got it. I'm able to get my high index lenses with no problem and they make sure that I am totally comfortable and satisfied before I leave. I'll continue going there for all my vision needs and plan on taking my daughter if she should ever need any correction for her vision.
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I've been going to Overland Optical since I got my first pair of glasses in the 4th grade. They provide high quality frames and lenses, comprehensive exams and a very fast turn around time on all... More

I've been going to Overland Optical since I got my first pair of glasses in the 4th grade. They provide high quality frames and lenses, comprehensive exams and a very fast turn around time on all products. I have a very high prescription and getting contacts can sometimes be a time consuming business. I can't go right in and get them off the shelf. The staff at Overland Optical knows this and always makes sure to call and have my lenses priority shipped so that I get them as fast as they can get them there. Usually overnight. I could probably go to a different store and get a slightly cheaper service, but with Overland Optical I get personalized service in which they go out of their way to make sure that I'm satisfied.
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The last optician my wife went to didnt finish her exam because one eye was so bad off. He just wrote a bogus script. The one before told her to never come back after he had written three bad... More

The last optician my wife went to didnt finish her exam because one eye was so bad off. He just wrote a bogus script. The one before told her to never come back after he had written three bad scripts for glasses and given her contacts that kept scratching her corneas. At Overland the doctor took the time to explain that she had a defect that the other opticians hadnt caught. He showed her that her glasses were way off and that is why she got headaches from them. He was thorough, friendly, and extremely competent. I observed the staff while I waited for her. They were very knowledgeable, courteous, and quick to help customers. We are so happy with Overland and will never go anywhere else. Pros: Competent, knowledgeable, freindly Cons: pricey, but worth it
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