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All My Sons Moving
Category:
Other Professional Services
Roswell,
Georgia 30075
(800) 719-6242
Here is a copy of the email sent to them after a disasterous experience.
Sir:
I am writing...
More 2 years ago
Here is a copy of the email sent to them after a disasterous experience.
Sir:
I am writing regarding extreme dissatisfaction in your moving services of April 30, 2008.
I initially contacted your company on 3/3/08, to schedule a move on 4/30/08, thinking this would allow plenty of time to make arrangements. "Edward" was the sales rep I talked to at the time, (and consequently, he was never available when I called back three other times), and I was quoted the following information:
$95 per hour, automatic 1 hour out and 1 hour back; 30 minutes a room to dismantle and blanket wrap the furniture (dressers not having to be emptied because of this); two men, approximate time for smaller 4 room villa to be 5-6 hours, including the travel times; cash or credit card payment; I would receive a call from dispatch 24-48 hours prior to set up the time.
Those were all gross misquotes, and I will detail what happened:
We received a call at 2:30 on 4/29, stating that two movers would be there between 9 and 11 a.m., and we would be charged for the travel time from Roswell to Monroe to Watkinsville to Roswell, a minimum of seven hours charged. We were also told cash or credit card, with 3% charge for VISA. In order to pay cash, we had to rush to the bank to obtain funds, traveling with $1000 cash, which was very unsafe for my 87 year old mother.
THREE men arrived at 10:10 on 4/30, making the hourly rate $134/hour, $39 more than quoted by the dispatcher. The total bill ended up in excess of $1200, which was grossly inaccurate to the $900 estimates given. This required another trip to the bank to withdraw additional cash.
We were then told that each blanket used and each shrink wrapping of furniture would be an additional charge.
One table leg was broken, the base of one floor lamp was broken, the TV cabinet was scratched and molding knocked off, and things in my Mother's dresser were not in the drawers where she had placed them. Her dresser drawers were in a total disarray, with some of my Father's keepsakes in different drawers than where they were initially placed. This is proof that someone went through our possessions as they were blanket wrapping.
When the men were told of the damages, their response was to get some wood glue to repair the damage, because that is what the company would do.
The boxes were very distinctly labeled as to the rooms in which they were to be placed, but half of these were helter-skelter within the house.
Needless to say, we will not recommend your services to any of our friends, family, or acquaintances. As a service industry manager, I am well aware of the fact that every negative experience or comment can result in the loss of 10 potential customers. This seems rather low after our experience with your services. Your sales reps and dispatchers need to be better trained and forthcoming with the information that people are requesting, information that makes the move a smooth experience rather than a nightmare. The fine details need to be focused on, rather than the "concierge" services you are trying to provide.
I am not easily disgruntled, but the gross misquotes and being placed between "a rock and a hard place" less than 24 hours prior to the move (how is someone supposed to find another mover when they have to be out of the residence in less than 24 hours) have me seriously contemplating a report to the Better Business Bureau.
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Bulloch Hall
Category:
Other Professional Services
180 Bulloch Ave
Roswell,
Georgia 30075
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From the moment I knew I wanted a baby, I dreamt of having the perfect black and white picture of...
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From the moment I knew I wanted a baby, I dreamt of having the perfect black and white picture of me and my newborn. I researched photographers in the Atlanta area and was by far the most impressed with Ms. Whitmore's work. When I brought my three month old into the studio, he was having a rough day and I was a little concerned due to that fact. Ms. Whitmore told me not to worry, we'd come back another day if necessary. I left not feeling much better. When I got to look at the proofs, I was astonished at how well the pictures turned out. The only downsides were that the pictures take a few months to get back and that it's extremely costly. I paid close to a hundred dollars PER 8x10 which I thought was a bit much. However, those pictures are still favorites of mine.
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Frames Etc
Category:
Photographic Studios
900 Mansell Rd Ste 11
Roswell,
Georgia 30076
I looked at 3 frame stores in this area and this one had the largest selection by far....seemed to...
More 1 year ago
I looked at 3 frame stores in this area and this one had the largest selection by far....seemed to do very high quality work....I was very pleased with the design for my jersey....and will be back. Check Frames,Etc out if you need framing in the roswell/alpharetta area.
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After doing some remodeling in our house, we had quite a mess - lots of drywall dust everywhere,...
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After doing some remodeling in our house, we had quite a mess - lots of drywall dust everywhere, for instance. With working full time, two kids, soccer, ballet, etc., etc., I wasn't able to find time cleaning up this mess so I decided to use a professional cleaning service. After doing research on the Internet, I decided to call Kleen Sweep because they had such high ratings - 4.3 stars on ServiceMagic, Inc. When I first called to find out a price estimate, I had to leave a message; however, I received an immediate phone response from a courteous and professional woman. I immediately scheduled an appointment for cleaning. My husband was home when the person came to clean our house. Although he is very picky, he was pleased with the professional job she did. He had a list of things he wanted her to clean and she even saw two more things that needed help. If we ever need a cleaning service again, we will definitely call Kleen Sweep for a return engagement.
They ARE bonded and insured.
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Orchard Cleaners
Category:
Other Professional Services
Roswell,
Georgia 30076
(770) 569-8281
This new storefront establishment has the latest, environmentally friendly dry cleaning equipment...
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This new storefront establishment has the latest, environmentally friendly dry cleaning equipment available. This is good news for your clothing, too. They provide same-day service for dresses, pants, shirts, jackets and coats. There is a drop-off box for after hours. All work is done on site and they have a professional tailor and fitting room. Look for their 20% OFF all Cleaning and Laundry coupons.
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Pets Are People Too
Category:
Animal Hospitals
535 Sun Valley Dr
Roswell,
Georgia 30076
(770) 993-3040
Dr. Banner is the most caring and understanding vet I have ever come across. She takes the time...
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Dr. Banner is the most caring and understanding vet I have ever come across. She takes the time to explain everything and get to know your dog. No question is to small for her to thoughtfully take the time to answer your questions or concerns. I have been to other Pets Are Peole Too locations, but I will definitely be taking my dogs to Dr. Banner from now on. This location is very clean and well maintained compared to the other locations I have visited. Check it out for yourself, it's great!
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Where are they? I went by today to get a picture printed from a proof and the building is empty...
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Where are they? I went by today to get a picture printed from a proof and the building is empty with "For Lease" signs in the window and no forwarding address. The telephone number has been disconnected!
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I would like to thank you and your staff for the beautiful job you did photographing our...
More 1 year ago
I would like to thank you and your staff for the beautiful job you did photographing our wedding.
You captured our wedding so beautifully, your professionalism and remarkable "eye' to capture the moments
will be something we will always treasure throughout our lives each time we look through our wedding album.
Sincerely The Dunlaps
Pros: Professionalism , Artistic Eye . Flexible Packages & Pricing
Cons: none
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The pictures are very average for such a high cost. Staff is very rude and impatient while...
More 1 year ago
The pictures are very average for such a high cost. Staff is very rude and impatient while customers are making decisions. If you don't have thousands of dollars to spend on your wedding pictures, do not use this photographer. For as long as they have been in business, they should know the best poses and have the most beautiful pictures in town. My wedding snapshots taken by friends and family are just as good as those taken by Picture Perfect. Was very rude to my husband and me after the wedding and was obviously only concerned about making money. If you don't order your pictures within 2 weeks of your event, the price of the pictures increases by more than 50%.
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