the store is excellent for buying gifts and I usually always go there but I believe there is just to much clutter. If some of the things were moved out and concentration was put more on the articles... More

the store is excellent for buying gifts and I usually always go there but I believe there is just to much clutter. If some of the things were moved out and concentration was put more on the articles it would sell better. I think 90% of the staff is fantastic. Kip has always been pleasant to me and he doesn't know me from Adam. He is just a hyper type of person
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Boycott Crimson Ridge! There are plenty of great stores in the Rockford area that treat their customers and employees with respect and dignity. Teachers stand up for human rights...do not shop at... More

Boycott Crimson Ridge! There are plenty of great stores in the Rockford area that treat their customers and employees with respect and dignity. Teachers stand up for human rights...do not shop at Crimson Ridge!
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Teachers are the stupedest people I have ever met, (not a typo)said owner of Crimson Ridge, Kip, while ranting on about how he hates to wrap gift items area teachers come into his establishment to... More

Teachers are the stupedest people I have ever met, (not a typo)said owner of Crimson Ridge, Kip, while ranting on about how he hates to wrap gift items area teachers come into his establishment to purchase on a frequent basis. This is just a beginning to some serious issues I had the displeasure to observe (and be subjected to) in Crimson Ridge before I walked out on my part time job there. Kip runs around the store stalking customers and cracks the whip on his sales staff to the point they do not take their Illinois mandated breaks and lunches. The majority of the sales staff, who are very sweet and kind people, advised me that he was an ogre of sorts and that they just try to ignore him the best they can. If you find that the sales staff seems unhappy, there is great reason why. And the reason why you see them trying to eat their lunches behind the counters between sales. Another of his tirades involved an elderly women wanting a box for a piece of Waterford Crystal she purchased as a gift for someone. Kip had snotted to her that it was his rule that no boxes are given on sales items. The woman called back later and spoke with a member of sales staff and they indeed found a box for her. The next day when I came in, the box was smashed. One of the lead sales reps informed me that Kip had punched it in a fit of rage and screamed at the person who obtained the box. I was so embarrassed when she came back in to get this box, knowing what he had done to it just to be nasty and bully people. That was yet another red flag that there is something terribly wrong with this owner. Next, I observed Kip wrapping a present for a customer.. He held the ribbon up to her rear end and said he was going to make a bow for her and needed to use her ass as a guide. He then dished out ribbon twice the size of her rear end and said, this is going to be a really big bow
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Hay Tom K maybe you better take the blinders off. Read most of the post they say the same things. Rude Rude Rude and to think even the owner. I purchased here years ago and don't make a habit ever... More

Hay Tom K maybe you better take the blinders off. Read most of the post they say the same things. Rude Rude Rude and to think even the owner. I purchased here years ago and don't make a habit ever again. I am only going in because I won a bracelet from the rrstar. but after reading some post I am thinking is this thing going to fall apart, like when I purchased charms for my bracelet years ago and the paint came off I was told by owner sorry there never was any paint on that. Oh OK you must have been wearing it all the time not me.Judy E
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Crimson Ridge has always been one of my favorite stores . i have had very nice sales associates that was until i met Kip the owner.For being the top ranked florist in Rockford IL you would think the... More

Crimson Ridge has always been one of my favorite stores . i have had very nice sales associates that was until i met Kip the owner.For being the top ranked florist in Rockford IL you would think the owner would have been a little bit more friendly. it wasn't like we were going to duplicate any of his work anyways. DO not go to Crimson Ridge and if you do be prepared to deal with the a**hole Kip!!
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I was a huge fan of Crimson Ridge. Despite if being a full MSRP store, the selection and service made it a perfect place for gift purchases. I am from the suburbs of Chicago and still enjoyed the... More

I was a huge fan of Crimson Ridge. Despite if being a full MSRP store, the selection and service made it a perfect place for gift purchases. I am from the suburbs of Chicago and still enjoyed the shopping experience. That was until I attempted to make my first exchange. I bought a costume jewelry bracelet for ~$25. The second time I wore it the clasp came off. While returns to Rockford are not convenient, (I am from the Chicago suburbs), I have family there and thought I would wait for my next visit. I went in the store and I was told that they preferred to repair the bracelet. I then got a call that the bracelet was fixed, but that I would have to pay $5.00 for the repair! I went in the store and spoke to a delightful woman. She said she understood why I thought this was outrageous, but that she had to call Kip (the owner) for approval. (Kip may want to consider empowering his more senior employees for big $5 decisions..) Kips answer was- sorry you are unhappy, but that is my decision. Amazing that a successful business could be so penny wise and pound foolish. I have spent thousands of dollars in Crimson Ridge and now will find a new favorite gift shop
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We live out of town & drove in for the occasion. My Mother-In-Law shops here often so we bought her a special birthday gift. We purchased a difficult item to wrap & the friendly sales associate, I... More

We live out of town & drove in for the occasion. My Mother-In-Law shops here often so we bought her a special birthday gift. We purchased a difficult item to wrap & the friendly sales associate, I wish I would have gotten his name, put his talents into it & she was so excited at first site. Thankfully the wrap was transparent because she didn't want to unwrap it just yet. Thanks for making her day special. Kathy L
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Kip and the others are awesome. He took care of a special birthday arrangement with 1 hour notice. They are creative and responsive and always have been!! Steve F

Kip and the others are awesome. He took care of a special birthday arrangement with 1 hour notice. They are creative and responsive and always have been!! Steve F
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I called to ask for assistance in putting together a gift basket of chocolates and other treats which I wanted delivered to my husband for our 3 yr. anniversary. The person in the chocolate... More

I called to ask for assistance in putting together a gift basket of chocolates and other treats which I wanted delivered to my husband for our 3 yr. anniversary. The person in the chocolate department was rude and rushed me through the process. It appears morale is bad at this store. This exciting time for me ended in tears!
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I have been shopping at Crimson Ridge for a least 4 years now, I can always find something my wife will love!!! I have been in there all times of the day, all days of the week, and all times of the... More

I have been shopping at Crimson Ridge for a least 4 years now, I can always find something my wife will love!!! I have been in there all times of the day, all days of the week, and all times of the year, and I never seen a rude associate, and the morale is always top notch!!! I work in retail........and this establishment is first class, and always has exceptional service!!!!! I would love to have the caliber of associates and management working for me!
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