Eyeglass World

My visit to Eyeglass World few weeks ago was my first. I had scheduled an eye exam for that day. My experience was outstanding. I was greeted and temperature checked before I filled out all the paperwork. Everyone was very friendly. Then after a short wait I had the preliminary checks done and then was called into the doctor’s office for the exam. The doctor was Svetlana. Svetlana was very thorough and spent a lot of time explaining my needs and answering my many questions. Then I picked frames and finalized the purchase which consisted of a pair of no line bifocals and a pair of sunglasses. I was told both sets would be ready in 7 to 10 business days which was perfect for my driving vacation 2 weeks later. Well my bifocals arrived on time but the sunglasses were not ready after 10 business days. I called in the day before my vacation (12th business day) and got ahold of Tammy. I asked if my glasses were in, she checked and apologized that they were not. I explained my situation with vacation and how disappointed I was. She then put me on hold and called the lab where the glasses were being made to find out the status. They informed her that there was an issue with my lenses and it would be a couple more days. Tammy knew that wouldn’t work for me so she immediately offered a temporary fix to help me out. She said she would pick out another frame and have their in store lab put sunglass lens in them with my prescription for me to use on vacation. I can’t tell you how much I appreciated her quick resolve. The glasses were ready that evening and they worked perfectly for my long drive. When I returned from vacation I went in to pick up my special sunglasses and had the opportunity to meet Tammy. What a customer focused individual! She turned a tough situation into a very positive experience. Thank you Tammy for everything! Because of you and your other team members my family and I will be back to Eyeglass World for all our eyeglass needs. I will also recommend Rockford Eyeglass World to all my friends. Thanks a more

I ordered my glasses. I got a trainee to take the order. She was very nice but acted scared. The whole order process took forever. After I had paid for my glasses I was told that the lenses had to be ordered. This would take a few days. 1 week later I get a call that 1 set of lenses is backordered and the other set should be done in a few days. Talked to manager who is trying to save the order. DO NOT BELIEVE THE SAME DAY DELIVERY more

great staff, EXCELLENT exam and great glasses..I paid extra for poly lenses.....well worth it...A lot of eyeglass places get bad reviews but this store is great!! more

Well, I had a problem with my 7 year old daughter squinting and blinking excessively, and even though her school had done vision checks last fall, it is now the middle of summer, so I took her to get an eye exam. I was going through the phone book on a Sunday and most of the businesses listed were not open. I came across about 5 that happened to be open, in Rockford, and of the 5, Eyeglass World had the most friendly receptionist and least expensive exam cost. Add to that, if you end up buying glasses there, they take the cost of the exam off of your total glasses price! AND they were running a special 2 for 1 deal, you can get a free pair of glasses and free eye exam when you buy a pair of glasses. I'm not terribly familiar with Rockford, but the receptionist gave me excellent directions and we found it just fine. There was plenty of parking and the building was in good repair, looked quite new from the outside. When we went in, it was clean and bright. They offered cold filtered water and cups from a water cooler, which was nice. Everything was attractively organized. I spoke to the friendly receptionist who greeted us promptly and provided some forms to fill out. While I filled them out, she engaged my children in a friendly conversation about school, etc., that put my shy 7 year old at ease. As soon as I finished with the forms she led my daughter into a room for a preliminary test, and since she had been so friendly already, neither I nor my daughter had any qualms with that. After that the Optometrist saw her promptly and invited me to observe the exam. He was also very friendly and explained everything before he did it, putting my daughter and me at ease. After he was finished he spent a lot of time talking to me about eye care and signs to look for in children's eye health. My daughter passed the vision exam with flying colors, and they did not try to talk me into buying anything anyways. My husband and I both wear glasses and they did not push anything on us, which I really appreciated. We did look around a bit, and tried on some new frames, but left without purchasing anything except the eye exam. However, when my husband's or my own glasses need to be replaced, or if anyone else in our family needs an eye exam, I will definitely be going there again! more