TRIED TO EAT LUNCH THERE ON 12/27/06 AT 1PM. WAS SEATED AND ASKED FOR A WINE LIST. 10 MIN LATER IT ARRIVED. ASKED TO SEE THE WINE STEWART. 10 MORE MINUTES HE ARRIVED. TOLD HIM IT WAS OUR 35TH... More

TRIED TO EAT LUNCH THERE ON 12/27/06 AT 1PM. WAS SEATED AND ASKED FOR A WINE LIST. 10 MIN LATER IT ARRIVED. ASKED TO SEE THE WINE STEWART. 10 MORE MINUTES HE ARRIVED. TOLD HIM IT WAS OUR 35TH ANNIVERSARY .TOOK HIS SUGGESTION AND ORDERED A 1966 CAB ($170.00 )HE SAID IT WAS A GOOD WINE. 10 MORE MINUTES THE WINE SHOWED UP. THE GIRL STRUGGLED WITH THE CORK AND IT BROKE. AFTER SHE FINLEY GOT IT OUT I ASK TO SEE IT. THE CORK WAS BONE DRY. I SENT THE WINE BACK. 10 MORE MINUTES THE WINE STEWART CAME BACK SET THE WINE ON THE TABLE AND SAID IT NEEDED TO BREATH. I TOLD HIM I WANTED A DIFFERENT BOTTLE NOT THE ONE THAT WAS STORED WRONG. HE SAID IT WAS GOOD HE SERVED THIS BEFORE. I SAID I DIDN'T WANT THAT. HE DIDN'T OFFER A NEW BOTTLE HE JUST LEFT WITH THE WINE, AND SO DID I. YOUR RESTAURANT IS THE PITTS. I DON'T EXPECT TO BE TREATED LIKE TRASH. WONT BE BACK. WILL LET MANY OTHER PEOPLE NOW HOW POOR YOUR WINE STAFF IS.
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We had a late reservation on Friday night and felt neglected and forgotten the whole time. The waiter took a long time to introduce himself-- and that was after we flagged someone down to ask for... More

We had a late reservation on Friday night and felt neglected and forgotten the whole time. The waiter took a long time to introduce himself-- and that was after we flagged someone down to ask for menus. I ordered the filet mignon and my boyfriend ordered the rib eye and they were delicious and cooked to perfection. The sides were fine, but nothing special. The dessert, a chocalate confection with a white topping (I forgot what it was called), was VERY DRY. We had to ask for our drinks to be refilled/replaced and when the check came, we had to ask for a pen. But the reason why I'm writing is because our leftovers were brought to us in a white plastic grocery bag! I thought it was stange until I saw a patron who left just before us with a Duane's bag and fumed. We asked the waiter about it and was told that there were no bags in the front, but will check the back. Lo and behold, more bags were found! We complained to management that we paid $165 for dinner and were treated as if we ordered Chinese takeout!!! He said that he would send us "something in the mail." We're young professionals and ethnic and I don't know if it was a racial thing, but what I do know is that we were treated like second class citizens the whole night. NEVER AGAIN!! Update: Two months have gone by and we never received that "something in the mail." That figures-- a quality restaurant is reflected in its management and Duane's management doesn't stand by its word nor does it respect its customers. Pros: steaks, location Cons: service, service, service
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