I've been taking my Honda to Wallace in the southside for years and felt they did great service. I took my car into Wallace on Broad Street to get my state inspection. They told me I had broken... More

I've been taking my Honda to Wallace in the southside for years and felt they did great service. I took my car into Wallace on Broad Street to get my state inspection. They told me I had broken motor mounts that needed to be replaced, so they rejected my inspection and gave me a $500 estimate for the work. Specifically, they said that the rubber in the motor mounts looked like it was getting old and starting to crack. I started calling mechanics for estimates. They all said it was very unusual for all of my motor mounts to break and suggested I get a second opinion. Upon taking the car to the dealer where I bought the car, I learned that a car cannot get rejected for state inspection because of cracked rubber in the motor mounts; it can only get rejected if the metal is actually broken. My metal is not broken. Moreover, if metal on all 3 motor mounts was broken, the engine would likely fall on the ground. When I took the car to a different mechanic, the mechanic showed me one of my motor mounts and it was clear to me that the visible parts were not cracked. I went back to Wallace to tell them about the inspection and about the in-tact motor mounts. When I walked in the door, Wallace was in the process of rejecting another customer for the exact same "problem." I told her about the issue and hope that she does not fall prey to Wallace. I'm very disappointed with Wallace and regret that they got my $16 state inspection fee for what I believe amounted to lying to me.
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I have been to many auto shops in richmond, but until i was recommended here i thought all auto shops are crooks. Heard many great things about them so I decided to give them a shot. First time i... More

I have been to many auto shops in richmond, but until i was recommended here i thought all auto shops are crooks. Heard many great things about them so I decided to give them a shot. First time i went in, they fit me in the schedule. They mostly work on honda's but they also now do domestic cars. Once they could not find whats wrong with the car so they did not charge me anythings. Try that at dealers. They will charge you 80 bucks just to open the hood. I would not take my care any place but to them.
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