Van running rough, lacking power and lurching under load -- Was told I needed a fuel injection service, new fuel filter and throttle body cleaning -- Dinged for several hundred dollars and had the... More

Van running rough, lacking power and lurching under load -- Was told I needed a fuel injection service, new fuel filter and throttle body cleaning -- Dinged for several hundred dollars and had the van back in 40 minutes. Nice turn around time, but it didn't fix the problem. Took the van to Sound Ford where the technician showed me that the throttle body hadn't been touched, let alone cleaned. Was told there was no way to clean the injectors properly within the turn around time -- It takes half that time to hook the equipment up to the fuel rail and another 30 or 40 minutes to properly clean them once hooked up. The problem turned out to be still clogged injectors, severe arcing of the spark plugs due to cracked wires and boots and the wrong fuel filter being installed.
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Don't go here with any kind of serious repair. I needed new rack & pinions and a pump for my power steering, and it's taken four visits to get the repair done right. In fact, after the third try, I... More

Don't go here with any kind of serious repair. I needed new rack & pinions and a pump for my power steering, and it's taken four visits to get the repair done right. In fact, after the third try, I barely drove out of the shop before smelling smoke, and finding a leaky hose squirting steering fluid all over the engine. When I complained in the last vist, all I got was a rude and defensive reception from the desk person....who wouldn't answer my questions about the repair. I will never come back here for service.
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Quick service on last minute oil change. Staff is friendly and very knowledgeable. Although, the pull in area is a little tight, but the staff is always willing to help assist in parking. Great... More

Quick service on last minute oil change. Staff is friendly and very knowledgeable. Although, the pull in area is a little tight, but the staff is always willing to help assist in parking. Great service!
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