I purchased a 2012 Ford Focus in June 2011. This was the worst car I have ever owned. I turned in my 2006 Honda Accord EXL Coupe to use as a down payment. I ended up paying $26,000 for a car that... More >
I purchased a 2012 Ford Focus in June 2011. This was the worst car I have ever owned. I turned in my 2006 Honda Accord EXL Coupe to use as a down payment. I ended up paying $26,000 for a car that had very few options. Yes, it was partly my fault for being screwed over so badly. The first day the computer froze up. Took it back and told the sales guy that I felt the car was over priced for what I got. He said I got a great deal. The transmission did not feel right from the beginning but they said that was just "...the way it was..." There was a noise in the suspension. They drove it and said nothing was wrong with it. I kept insisting there was a very obvious noise. Finally they admitted there was and took over two weeks to fix the problem. I again complained about the jerky, unresponsive transmission but everyone said that is just "the way these cars are..." What BS! The computer froze up and had to be fixed three times...The final time I went in to complain about the transmission I was told there was just nothing more they could do. A month later I went to Seattle Hyundai on Aurora. These guys are the nicest group of car dealers I have ever met! Unbelievable service! I am now the owner of a 2013 Hyundai Elantra GT and this car is everything that damn Focus should have been but was NOT! Smooth and fast transmission...Roomier, better A/C, better sound system, backup camera, fantastic full roof sunroof....I called Ford Motor Company. I tried and tried to talk to the General Manager at Sound Ford. I was just put-off constantly. They have no shame! I only got $16,500 on a trade in because the Focus transmission is a piece of crap. This means that I lost all the value in my Honda as a trade-in. Sound Ford owes me at least part of the money I lost on my Honda and I guess it is time to find a good lawyer!
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They attempted a bait and switch, lied about Costco auto programming stating its 4% over invoice but wouldn't show the paperwork Costco said they needed. They tried to talk fast at every turn and... More >
They attempted a bait and switch, lied about Costco auto programming stating its 4% over invoice but wouldn't show the paperwork Costco said they needed. They tried to talk fast at every turn and the paperwork had thousands added to it. Glad we walked away, unfortunately wasted 2.5 hours there. Avoid at all costs. Had a great experience at Titus Ford in Tacoma.
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These guys are lying fucks plain and simple. I go in for a new truck they told me at the payment the salesperson came back with James whatever his name was, that was approved from the bank and all i... More >
These guys are lying fucks plain and simple. I go in for a new truck they told me at the payment the salesperson came back with James whatever his name was, that was approved from the bank and all i had to do was sign and i was good to go. So i do so then go into finance another lying prick to deal with. Tries to make me buy the warrenty and what not on a brand new truck. Afteter a week of driving i get a call stating my loan wasn't approved. They have me come in on my day off and i sit there an hour before somebody helps me. Now they are waiting on ford to give me financing go get some lunch and come back the sales manager tells me ed something or other. come back about 1.5 hours later now its been 4 hours dealing with them only to find out that they havn't heard anything and that i should go home and they will call me when they hear. so another week passes now we are going on 3 weeks no call so i call the finance mager joe who tells me i thought the truck was here the whole time come on down and we will get the all taken care of. i come down again on a day off to sit there pissed of for 1.5 hours. finally i told them i want my truck back that i traded in so they went and got it and told me my 1200 bucks i out down would be refunded to me no later then 5 days. its been 9 days so far no money back.
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Salesmen were not truthful about the car ad and inventory. They told me that the vehicle in the ad was sold (when it wasn't) then tried to sell me something else. The next day, I called about the... More >
Salesmen were not truthful about the car ad and inventory. They told me that the vehicle in the ad was sold (when it wasn't) then tried to sell me something else. The next day, I called about the same car ad and this time they told me that the car was available. When I got there they couldn't find the car so I went home. The ad for the same car (with the same vin #) ran for another three weeks!!! After much persistence of trying to find a good deal, we finally saw the äctual" car and found out that this "new" car had been damaged during delivery, so they tried to sell us something else. I guess the "ad" car was being used as "bait" to lure people like me in!!! What a bunch of scheming LIARS!!!! I finally gave up and went to Kirkland instead; we paid about $1500K above Sound F's ad price, but it was worth it. We were in and out w/a new truck in two hours!!!!
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I cannot believe they so blatantly lie on their website. They list "retail" price of a 2011 Explorer as $49,999 and then say the special "internet" price is $47600. Howver not being to swift they... More >
I cannot believe they so blatantly lie on their website. They list "retail" price of a 2011 Explorer as $49,999 and then say the special "internet" price is $47600. Howver not being to swift they have the window sticker available and it shows the MSRP is the same price as their supposed "internet" price! So actual retail is closer to $44000, plus it is a early build Explorer and if you search the net they are having issues with quality on the ones built in November and December. I just hate it when sales people try to rip people off.
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Good: Nothing.. Bad: They say "we have a deal" just come back.... then they say we will honor and guarantee whatever price autotrader comes back with for your trade-in -- then you come back and say... More >
Good: Nothing.. Bad: They say "we have a deal" just come back.... then they say we will honor and guarantee whatever price autotrader comes back with for your trade-in -- then you come back and say do we have a deal - and they say -no, we don't want your trade-in. They lie, play games and are dishonest sleazes!!!. Other: Do NOT go to Sound Ford in Renton they will rip you off and are dishonest!.
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Our salesman was great and knowledgeable he helped us get into the vehicles we wanted. More >
Our salesman was great and knowledgeable he helped us get into the vehicles we wanted.
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I am impressed by the service that I have been recieving at Sound Ford. The salesmen are professional and care about the client that walks through the door.I feel as though I am really listen to as... More >
I am impressed by the service that I have been recieving at Sound Ford. The salesmen are professional and care about the client that walks through the door.I feel as though I am really listen to as we try to find a car that best fits my needs.Great service is ongoing even after the purchase.I have been pleased with my last two purchases there.I would reccomend anyone who needs a car or truck to give this dealership a chance, you won't regert it!
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Great customer sevice, it was nice to go to a dealership and not get bombbarded with gimics and deals. I was able to look around peacfully and enjoyed the friendly salesmen. They had a great sense... More >
Great customer sevice, it was nice to go to a dealership and not get bombbarded with gimics and deals. I was able to look around peacfully and enjoyed the friendly salesmen. They had a great sense of humor and i had a good time here.
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Liars and Crooks!!! Avoid this place like the plague. I was so livid after leaving here, I had to wait 2 weeks to write this, otherwise it would been heavily censored. As my warranty is still... More >
Liars and Crooks!!! Avoid this place like the plague. I was so livid after leaving here, I had to wait 2 weeks to write this, otherwise it would been heavily censored. As my warranty is still valad, I am entitled to a loner car. I was told on the phone "of course, we'll have one available for you". I dropped my car off to have the radio repared (cd does not eject), and some electrical problems with my Focus. No loaner car. This was the first lie. They said these problems will be covered by the warranty. An hour of waiting....."we can't get to your car today afterall, you'll have to leave it with us". With no loner car, I didn't have a way to get back home. I had to make my way to the Tuckwila Light-Rail to get home. They called me the next day, and said nothing is covered by the warranty, but maybe the electrical problem is, but to diagnose it would cost $300 non-refundable. I said "NO, I"ll be in to pick it up." After getting a ride from a friend down there, they charged me $135 to just bring the car in. They had to look at it to make sure that yes indeed the cd player doesn't eject. Some packages in the back seat were strewn around and dumped out. There was black grease smudges on the back window. When I tried to confront them about all this, they made themselves out to be the vicitim. Didn't listen to anything I had to say. I realized I wasn't getting anywhere. They had this system of avoidance down pat. I'd give negative 10 stars if I could.
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