I bought a car from them years ago. I noticed that the interior was damp, and put a clause in the sales contract that leaks had to be fixed. Well, the seal around the sun roof was bad and water... More

I bought a car from them years ago. I noticed that the interior was damp, and put a clause in the sales contract that leaks had to be fixed. Well, the seal around the sun roof was bad and water came in like a waterfall when I took it to a carwash. I took it in, and it sat there for two months before they even lifted a finger to fix it. Which they did wrong, so after opening the sunroof once, the seal pulled out of place and it leaked again. It took them another month to fix it. While it was in for another service, they put it back out on the used car lot, when the service was done! Picking it from being serviced, and it rolls up and rap is blasting from it. The porter had changed all 12 FM stations to the rap station! He complimented the factory sound system but blew out a speaker! Body shop lost interior items and failed to order replacement parts until I brought the car in to have the parts put on. Service manager stopped even acknowledging my presence when I had a problem, I had seen him so many times! Talked to one of the owners about these problems and more. He gave me his 'personal' cell number. I had more problems with service, and called the 'personal' number only to get the receptionist at the front desk in the showroom. The same showroom I was calling from! The other owner had signs all around the store, saying if you had any problems to call him. However, he doesn't talk to customers!? Lie after lie! I can only wonder why they had to move to the smaller lot across the street after rebuilding their showeroom...
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Good: Nothing. Bad: Unprofessional attitude.. Improvements: New staff.. Other: You can read about my Souund Ford experience with Nick R... More

Good: Nothing. Bad: Unprofessional attitude.. Improvements: New staff.. Other: You can read about my Souund Ford experience with Nick R here: http://badgrammerads.blogspot.com/2009/07/nick-r-sound-ford.html.
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We were told that we were financed for a 150 ford truck..keep in mind we signed all the papers were told financing went thru.. then 5 days later.. I get a call from Dominic in Financing dept a sound... More

We were told that we were financed for a 150 ford truck..keep in mind we signed all the papers were told financing went thru.. then 5 days later.. I get a call from Dominic in Financing dept a sound ford and they could not get us approved for a car loan... What a JOKE I told him.. we had signed papers got financed?? and then 5 days later.. told we were not financed. DO NOT BUY FROM SOUND FORD IN RENTON... A BUNCH OF LIARS!!!!!!!
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They called with a too good to be true offer. During the sale I stressed that this price is $5k too low. After 1 1/2 hour he starts trying to negotiate from a way high number.Takes another 1/2 hour... More

They called with a too good to be true offer. During the sale I stressed that this price is $5k too low. After 1 1/2 hour he starts trying to negotiate from a way high number.Takes another 1/2 hour to get my keys back. Managers were in on it. Totally lame.
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I found a car online and called in, set up an appointment for later that evening. Within 3 hours of setting up that appointment the salesman called me 5 times to confirm and make sure I was going to... More

I found a car online and called in, set up an appointment for later that evening. Within 3 hours of setting up that appointment the salesman called me 5 times to confirm and make sure I was going to make it. When I got to Sound Ford and took the vehicle on a test drive things seemed to be going well. Once we got back to the location the salesman completely changed. He was not listening to one thing I was saying about what I wanted. overall POOR SERVICE
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I came in with a advertisement for a new focus for $7941. They only had one so i got there at 7am and waited for sales to open at 9am. by 10am I was driving home in my new focus. Sound ford was... More

I came in with a advertisement for a new focus for $7941. They only had one so i got there at 7am and waited for sales to open at 9am. by 10am I was driving home in my new focus. Sound ford was great to me and there prices were the best.
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These people date back to the pre consumer-protection laws, e.g bait and switch. Salesman was a high-pressure, promise- all-and-deliver-nothing kind of salesman. They advertised cars they did not... More

These people date back to the pre consumer-protection laws, e.g bait and switch. Salesman was a high-pressure, promise- all-and-deliver-nothing kind of salesman. They advertised cars they did not have for sale. If your rating system had less than 1 star, I would use that.
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They tried to talk us into things we didn't want, i.e. leasing, long term loans, older vehicles, and a truck that had more than we want. We were very clear about what we wanted. We were there... More

They tried to talk us into things we didn't want, i.e. leasing, long term loans, older vehicles, and a truck that had more than we want. We were very clear about what we wanted. We were there forever and got nowhere and they kept switching people on us. We finally left because we were so frustrated and felt like we hadn't gotten anywhere!
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Terrible repair shop,stay away.

Terrible repair shop,stay away.
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Entering the Sound Ford lot is like going on a tour of an active backlot at Universal Studios. If you express interest in a car you will immediately find yourself in the middle of a scene that... More

Entering the Sound Ford lot is like going on a tour of an active backlot at Universal Studios. If you express interest in a car you will immediately find yourself in the middle of a scene that could be entitled "sudden popularity in car creates mini riot in lot". The Ford people will send out one of their own, often a woman to feign interest in the car. She will immediately say "what a great car" get in and drive away. The nice man showing you around will immediately start talking about how she is so interested in the car but that you can definitely still have that car because you were here first-you just need to buy it right now. This is just one of many touching scenes enacted daily at Sound Ford. So if you are incredibly bored, go to Sound Ford. If you want to purchase a used car without the game go elsewhere.
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