We did a 45K service there (big mistake - very overpriced) and asked to check alternator because of some suspection we had. They said it was OK. 2 weeks later car battery died - it was not charging... More

We did a 45K service there (big mistake - very overpriced) and asked to check alternator because of some suspection we had. They said it was OK. 2 weeks later car battery died - it was not charging at all. We brought it there (because we suspected alternator and we have extended warranty that covers it). They checked, confirmed alternator problem, and said that they need to order one as they don't have any. Next day they called at 1pm and said everything is done, we could pick up the car. We showed up at 5pm, and waited for 1 hour until they found keys. The moment we turned on the car, it behaved as the battery had a very little charge. My husband went back and asked if they checked other possible reasons for battery not charging (since there is a new alternator, maybe something else was wrong). Sound Ford reassured that low battery charge in the beginning is normal. We drove off a 100 ft and battery died. They brought back the car and GUESS WHAT..??? THEY SAID THAT THEY FORGOT TO CHANGE THE ALTERNATOR!!! The car was brought there for only 1 thing - TO CHANGE THE ALTERNATOR. They ordered a NEW alternator only for us. They CALLED and informed that car can be picked up. We PAID THE BILL and drove off with an OLD ALTERNATOR! Disgusting... Pros: NO Cons: EVERYTHING
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Sound Ford is known for deceptive and agressive sales tactics. Bought a Ford F150 there and wish I never did. Avoid this dealership like the plague. Any other will do. The salesmen don't even... More

Sound Ford is known for deceptive and agressive sales tactics. Bought a Ford F150 there and wish I never did. Avoid this dealership like the plague. Any other will do. The salesmen don't even bother in using common sales techiniques of identifying a customer's needs and wants. Why is a customer buying a certain type of vehicle and most assume customer's to be "unsmart." Beware. Pros: Good selection of trucks. Cons: Deceptive sales force.
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I had some body work done here after my car was in an accident and they did a good job on it. They took care of all the insurance stuff so that we didn't have to pay anything up front. They even... More

I had some body work done here after my car was in an accident and they did a good job on it. They took care of all the insurance stuff so that we didn't have to pay anything up front. They even worked out the rental car so that we could leave it at Ford rather than drive it back to the Rental Agency.
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After our Sable was in an accident, we took it into Sound Ford for repair. They did an excellent job - I couldn't be more pleased with their work. The staff was extremely helpful when we were to... More

After our Sable was in an accident, we took it into Sound Ford for repair. They did an excellent job - I couldn't be more pleased with their work. The staff was extremely helpful when we were to go out of town for the weekend and they didn't think they were going to have our car done on time. That was a little frustrating since we had a rental and I didn't want to have it all weekend just because they couldn't get our car done by 3pm. Rather than giving us the run around, they did get it fixed on time and in working order. I was very thankful for them to go the extra mile for us. They also took care of all the insurance paperwork and made things very easy on us since the accident wasn't our fault. I am very impressed with their business practices and thank them for the wonderful job they did.
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Sound Ford is perhaps the largest advertiser of Fords in Seattle so do expect a lot of sales people around when you pull up. However they do have great deals on cars, new and used and that makes up... More

Sound Ford is perhaps the largest advertiser of Fords in Seattle so do expect a lot of sales people around when you pull up. However they do have great deals on cars, new and used and that makes up for it.
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