what a great experience. we have been everywhere and finally met a store that would listen. we had a fun time buying the car and our salesperson was GREAT! we never felt badgered, it was easy. I... More

what a great experience. we have been everywhere and finally met a store that would listen. we had a fun time buying the car and our salesperson was GREAT! we never felt badgered, it was easy. I recommend Brotherton BIG TIME!!!!
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Good: Good sales process.. Bad: Poor post sales experience.. Improvements: Take accountability for the products they sell.. Other: Bought preowned Cadillac CTS, within 2 months had major mechanic... More

Good: Good sales process.. Bad: Poor post sales experience.. Improvements: Take accountability for the products they sell.. Other: Bought preowned Cadillac CTS, within 2 months had major mechanic problems (torque converter, rear differential, among other things). Spent next 10 months and 7 service appoints in and out of shop. Requested a buy back, Brotherton/GM denied request. Did not admit to defective vehicle nor took accountability for the product they sold. Unlike any other business, Retailers will take back defective merchandise... Brotherton says they are just the middleman and to take any grievances directly to GM..
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Brotherton Cadillac was the most helpful dealership that I have ever been too. They are all so friendly, and the customer service is over and beyond... The sales people are all so educated, and help... More

Brotherton Cadillac was the most helpful dealership that I have ever been too. They are all so friendly, and the customer service is over and beyond... The sales people are all so educated, and help you find exactly what you are looking for. The finance department always helps you find the best rate for your vehicle. The sales managers always engage in conversation with you, and make you feel welcome. The owner is fantastic, and isnt snooty like other dealerships. He always makes you feel welcome, and always lends a bright smile, with the best stories...
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The owner is not very nice. He is very snotty and won't let you test drive his cars if you're not in his prefered age range. If you drive a beater there, or if you don't look like you have money... More

The owner is not very nice. He is very snotty and won't let you test drive his cars if you're not in his prefered age range. If you drive a beater there, or if you don't look like you have money you won't be able to test drive. He loves celeberties that come there and he won't focus on you as the others are guaranteed to buy. Not a bad place to go if you're looking for a big car.
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