This is Tamara from Creative Colours and I take my reviews and work very seriously. It is true that we have a review program, but it is not in exchange for positive reviews, it is simply a system we have for our clients to share in their honest experiences and be allowed to sample a new service with us for their time= win/win. Read the details of the many reviews, clearly they are 100% genuine! A few months ago I went through a crazy period in life and I remember clearly the 'over the top' day that she refers to! The client who was 'too ash' spent the first 20+ minutes in consultation saying 'no orange, I only like ash,' and then was 'too ash,' but she still returns to me and will admit this is just her personality. The cut was a client that always complains about something, but returns for years. The brow wax is the only negative wax client I have ever had and I fully responded to her comments by refund and on google reviews. This reviewer told me she wanted a chunky weave and after the wash she said she wanted more lighter chunks around her face. I asked her if she was happy with the rest of her color and she said she was->matched the color she came in with--> golden! While I took the extra time to add in more highlights, I could have easily toned her hair. She specifically asked for high lift blond 'chunky' highlights, which she now calls white streaks! I do modern finish dry cutting and I do an invisible layering technique that my long haired clients love, that is anything but a 'supercuts' technique, in fact, I can't even have any one else cut my own hair anymore for no one seems to be able to master this technique. I cannot say why this client needed to so severely berate me publicly, for I GUARANTEE ALL OF MY WORK, AND ASKED HER AT THE TIME IF HER HAIR WAS WHAT SHE WANTED AND SHE SAID YES AND TIPPED ME $35!!! If later she has lots to publicly complain about, then I would encourage her to improve her in person communication skills vs pointedly damage a hard earned quality reputation. Agenda???
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