Time Square

This is an interesting store located in Park Lane Mall. They have a nice vareity of new merchandise ranging from clocks, watches and jewelry. They also offer jewelry and watch repair which I have taken advantage of on many occasions. Since it is located in the mall, you can drop repair items off and, shop and pick the items up later. It is a very convenient location. I have always found them to be extremely helpful and friendly. They always seem to be busy, but not too busy to assist the custgomers. more

I brought 3 watches in to Times Square at 10:20AM on 4/12/06. I was told to wait ten minutes while batteries were installed. When I returned, the first watch was returned to me with many new scratches on the back, a crooked face, and later, while straightening the face, I found a large piece of lint dust inside the case. The second watch appeared alright. The clerk said that the third watch was "tested" and "didn't need a new battery". I discovered later that if the battery was removed from the watch for testing, it would have displayed flashing zeros. This third watch is an Atomic watch that sets itself by radio signal and could not have received the signal from inside the Times Square shop. In summary, the clerk lied to me about testing a battery, scratched a new watch, and allowed a large piece of potentially damaging lint to enter the watch case. more

Time Square is a perfect blend of watch repair, sales and customer service. The people at Time Square are always very courteous. If there are other people in front of you, they let you know about how long it will be before they can help you. The workmanship is fantastic and the people are very knowledgable. I've gone to Time Square now for five years and I've always had a pleasant experience. more