Took my car here recently and I love how they explain what was wrong, what needs to be fixed, what could wait if I couldn't afford it, and how much it would cost.. There is not to many repair shops... More

Took my car here recently and I love how they explain what was wrong, what needs to be fixed, what could wait if I couldn't afford it, and how much it would cost.. There is not to many repair shops that show the honesty they do. I knew exactly what was going to be repaired and how much it was going to cost. No surprises and I like that. They do offer a Microsoft employee discount which helped a lot. I highly recommend this place if you are looking for a auto repair shop in Redmond. Pros: Great service and very friendly
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I've used Geoff for many years and he is the best. I get a fair deal and he does the job right. What I really like about IPM is that they don't try to sell you extra services or use any bait... More

I've used Geoff for many years and he is the best. I get a fair deal and he does the job right. What I really like about IPM is that they don't try to sell you extra services or use any bait and switch tactics. They stand behind all their work with warranty and will do what it takes to do get your car working again. Pros: Great location, service and quality
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As a woman, I have long dreaded the times when my vehicle needs service. I have always left feeling ripped off and talked down to. I was so pleasantly surprised when my recent service at IPM Auto... More

As a woman, I have long dreaded the times when my vehicle needs service. I have always left feeling ripped off and talked down to. I was so pleasantly surprised when my recent service at IPM Auto Service was positive. I called and made an appointment for my 1998 Honda since the brakes were due and squeaking. The person who answered the phone was polite, professional and I made my appointment for two days later. I work early in the morning, so I dropped off my car the night before and slipped my key into their key drop. Another gentleman called me at about 10:00AM with a diagnosis and firm price for repair. He was nice, professional and took the time to carefully explain about another minor problem I was having with my car. No pressure to fix the minor issue, which I appreciated. They called to tell me the car was done at about 3:00. I picked it up soon after. The guy behind the counter, (Geoff I think) was very nice and professional. The mechanic that worked on my car also came in to explain about something on my car, and he was very clean-cut and professional also. The bill was clear and exactly what they said it would be. I came away feeling great about my experience and informed about my car. I am thrilled to have finally found someone I can trust. Pros: Good prices, great customer service and very knowledgable Cons: none
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When I went in the get my car fixed, I guess I began irritable when the store opened up 30 minutes late, but Washington traffic is bad, I understand. Than when my part came in, they said they should... More

When I went in the get my car fixed, I guess I began irritable when the store opened up 30 minutes late, but Washington traffic is bad, I understand. Than when my part came in, they said they should have it ready for me that day. Since I knew the amount of labor involved, versus when I called them, versus when they closed, I knew that there was plenty of time, and I anticipated picking my car up that day. So, I called about thrity minutes before the store closed inquiring about my car. I was told. "Do you absolutely have to have it today, because I can get to it tomorrow morning". I am not only inconvenience another day, but the mechanic clearly did not care about my time, or how much of an inconvenience this was. He was unprofessional when he spoke to me, and was unprofessional by not calling me, and telling me my car would be ready the next day. The next day they call, and my car is finally ready, I tell them when I can be by the shop, and to add insult to injury with the state of my car, I am told by the mechanic that it is ugly. Yes, I knew that going in, but I did not go in there to have it pretty, just working. I felt the mechanic was patronizing, rude and unprofessional. But, on the plus side, my car is fixed. So, if you do decide to take your car here, try to make sure the owner is the only one handling your car. I found him to very nice, and professional. Pros: convenient location, knowledgable owner Cons: a rude unprofessional mechanic, timeliness
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I took my Toyota here for the first time because a friend of my recommend the place. I'm sure glad I came here because not only did they quote me much lower then other places I went to but they were... More

I took my Toyota here for the first time because a friend of my recommend the place. I'm sure glad I came here because not only did they quote me much lower then other places I went to but they were very quick on getting everything repair and me back on the road.
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The shop owner is very friendly and did not pressure me into anything unneeded. He told me exactly what needs repair now and what can wait for later. This is the first repair that has treated me... More

The shop owner is very friendly and did not pressure me into anything unneeded. He told me exactly what needs repair now and what can wait for later. This is the first repair that has treated me this way. I do like the thoroughness of this shop. Unlike other places like Firestone, Goodyear, or Les Schwab they are all about quantity vs. quality. Too many times have I had to go back after a repair to have them fix it a second time to actually fix it! Here and IPM Auto Service when they say they are going to fix it they do and I've never had to have them look at the same repair twice. Thanks Erik for your great service and I will continue to recommend your shop to all of my friends and family.
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I've taken my Audi S4 here a couple of times in the past and I'm always very happy with the results. I don't know why but other shop seem to make me uneasy, but here I feel like they are always... More

I've taken my Audi S4 here a couple of times in the past and I'm always very happy with the results. I don't know why but other shop seem to make me uneasy, but here I feel like they are always going to do what they promise. Not once have I had a problem with any work they did my car. So far I had nothing but positive experiences with them and I will continue to recommend them to all of my family and friends.
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