Cheap parts that need to be replaces within a year, usually by a more reputable mechanic, the labor and parts are overpriced, and the staff is pushy.

Cheap parts that need to be replaces within a year, usually by a more reputable mechanic, the labor and parts are overpriced, and the staff is pushy.
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I came in to AA Auto to have my car looked at for a few issues it was having. When I walked in, I was immediately attended to with a calm friendly attitude. I have been to auto repair shops in the... More

I came in to AA Auto to have my car looked at for a few issues it was having. When I walked in, I was immediately attended to with a calm friendly attitude. I have been to auto repair shops in the past where I felt rushed and talked into spending more money than needed. At AA Auto, my car got in quickly and I was explained to in a patient manner of what was needed be fixed and why. All the issues my car was having got fixed within the time I was told. They made me feel very comfortable and best of all, my car is running great thanks to AA Auto. I highly recommend taking your car in regarding any mechanical issues you may be having.
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This is a follow up posting to a negative review I made a couple of weeks ago. I was called by the owner, Aaron, and we discussed at length all of the issues I was displeased with. He asked me to... More

This is a follow up posting to a negative review I made a couple of weeks ago. I was called by the owner, Aaron, and we discussed at length all of the issues I was displeased with. He asked me to bring the car back in and he would handle all of the problems. He had my LR3 professionally detailed and replaced the rear windsheild wiper. He is true to his word and made everything right again. I will definitely keep using AA Auto because they are one of the few repair shops interested in keeping customers happy. THANK YOU.
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This is why I moved to Seattle. The businesses here are so customer friendly. I moved here from California and what a difference going to an auto repair shop in Washington. I needed service on my... More

This is why I moved to Seattle. The businesses here are so customer friendly. I moved here from California and what a difference going to an auto repair shop in Washington. I needed service on my BMW X5 and found AA Auto by driving by every day to work (Microsoft). I was treated like a King. These guys really care and I was very happy with the way Chris explained the services that needed to be done on my X5. If anyone thinks these guys are ripping them off they need to move to California and experience the way business is done there. I would have paid $200 just to have my BMW looked at in Cali and then recieved a bill of $1000 to repair it. By the time I got out of AA Auto I had only spent $379! WOW! Anyways I hope these guys are around for a long time because I plan on making them my perminant Car Doctor..haha
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My husband and I have taken our cars there for about 12 years even though we live about 30 minutes away now. They have given us reliable service and reasonable price over the years.

My husband and I have taken our cars there for about 12 years even though we live about 30 minutes away now. They have given us reliable service and reasonable price over the years.
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I brought my wifes car in for the 60K service on her LR3. Left the car there all day to be called and told they were not able to do anything. Promised a free oil change if we brought it back a... More

I brought my wifes car in for the 60K service on her LR3. Left the car there all day to be called and told they were not able to do anything. Promised a free oil change if we brought it back a week later. Brought it back and was called shortly afterwaeds with an 1200 estimate to perform a $200 service....but we would get a free oil change. When we picked up the car, it had grease on the leather seats, a huge scratch in the paint, the service light was on (they said they didn't know how to turn it off). Now mind you.....the service light was NOT on when we brought it to them!!! They charged me $115 for a $20 part, $49 to install a 2 minute job. $16 to rotate my tires (but they did a break job and had the tires off already). Double charged for supplies and tweaked my rear wiper. Lawsuit already started. This won't go unanswered.
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Moving from Michigan, we knew our truck wouldn't pass emissions. At AA Auto, they spoke in terms we could understand, the service we received was way beyond our expectations and the pricing was... More

Moving from Michigan, we knew our truck wouldn't pass emissions. At AA Auto, they spoke in terms we could understand, the service we received was way beyond our expectations and the pricing was competetive. We're really glad we got their referral from a few friends and ignored negative reviews. We were very comfortable and Cliff and his staff were very informative. From now on, any problems we may have with our vehicles, we will be sure to take them to AA Auto. We are glad we found them.
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I have been a customer for the last 4 years and I am very satisfied with their service. I was in the shop the other day and saw another customer bring in a dozen banana cream pies as a thank you... More

I have been a customer for the last 4 years and I am very satisfied with their service. I was in the shop the other day and saw another customer bring in a dozen banana cream pies as a thank you gift to all the employees for providing such excellent service. Instead of giving "standard" quotes over the phone which many shops do, AA Auto maintains the philosophy that you should only replace what you need. When a shop gives you a quote over the phone for how much it costs for a 30,000-mile, 60,000-mile, or 90,000- mile service, they are assuming that you need A, B, and C replaced whether the parts actually need replacing or not. AA Auto insisted on taking a quick look at my vehicle before giving me a quote, and I am so glad I did. They said most of my parts were fine and didn't need replacing just because they were part of the "standard mileage service". I saved a lot of money by going to AA Auto. I feel confident going there because they really take a careful look at my vehicle before telling me what does and doesn't need to be done. When I got my oil change in April, they noticed that my tire treads were getting low but didn't need to be replaced just yet. I appreciated their advice that my tires would probably be safe for another 5,000 miles, so plan on getting new tires in the fall. It makes me feel good that they are watching out for my safety and making sure my vehicle continues to run well. In today's economy, it makes sense to properly maintain my current vehicle because I am not buying a new one anytime soon. Postponing necessary mainenance or repair items will only make the bill higher at the end, so I appreciate the service writers at AA Auto who always tell me what needs to be done now, what can wait, and what I will probably need servicing the next time I come in. I highly recommend AA Auto Service Center. They give you free shuttle service, free car wash, and free vacuum with any service. Definitely worth a try.
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I am a single mom and get a bit nervous dealing with the auto industry in general. I was pleasantly surprised when I brought my car in for a brake inspection and oil change. I was greeted warmly... More

I am a single mom and get a bit nervous dealing with the auto industry in general. I was pleasantly surprised when I brought my car in for a brake inspection and oil change. I was greeted warmly by Cliff, who I believe is the manager. He explained everything in a way that I could understand. I ended up not needing new brakes quite yet, but when I do AA Auto is the place I will go. Thanks for an unexpected experience. KB
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I ended up at AA Auto because my friend from work referred me. I don't know anything about cars and went in being very cautious (thanks to good advice from my father) but Cliff was was great and... More

I ended up at AA Auto because my friend from work referred me. I don't know anything about cars and went in being very cautious (thanks to good advice from my father) but Cliff was was great and explained everything to me in full detail. I ended up getting all my brakes done and my car stops and sounds just as it should and I never once felt like I was being taken advantage of. I will definitely be taking my car there again for anything I need done.
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