I dont know what that one guy was talking about,as he's way off base & none of that is true, I am female and been in the office many times when its been very busy; nothing but respectful people.... More

I dont know what that one guy was talking about,as he's way off base & none of that is true, I am female and been in the office many times when its been very busy; nothing but respectful people. The prices are about the same as any other shop in town also. They have my vote!
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This is the only shop I would ever use for my car(s). Pleasant (the office staff also), they explain the process, attentive, I've never had any kind of problem with my car or the personnel there. ... More

This is the only shop I would ever use for my car(s). Pleasant (the office staff also), they explain the process, attentive, I've never had any kind of problem with my car or the personnel there. Recommend highly!
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I have used this company twice...(The work was done well) the after-care which they "pride" themselves on is less than stellar. In fact twice...two out of two...they failed to live up to their own... More

I have used this company twice...(The work was done well) the after-care which they "pride" themselves on is less than stellar. In fact twice...two out of two...they failed to live up to their own code of Professionalism...I was told "come back we'll make it right". That should not be apart of the plan, do what you say you and your company say they will do, simple business. But as for rude behavior...NEVER would I believe that could or would be allowed. I stand on that, the front end people are AWESOME, KIND, Professional and Warm, you can tell you are a priority with them, the shop guys...Am not so sure they understand the meaning of the word Professional.....and I'm bi-racial...They need to be After-care driven...and sadly they're just are not. It sucks to be excited to pick up your car after an accident and its dirty and soiled, and hearing the same old excuse doesn't cut it. Frank K Sloan 425.802.8305
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Never go to Queen City... Overpriced and the employees have major attitudes. They talk down to women (my wife) and asked me (african american CEO) if I could afford their high priced services. I... More

Never go to Queen City... Overpriced and the employees have major attitudes. They talk down to women (my wife) and asked me (african american CEO) if I could afford their high priced services. I have never been so hurt in my life ..and I am black and 58 years old. I have a home on Mercer Island and run a company with 385 employees. This shop is 2-3 times the cost of other great shops and treats people very poorly and condescending. I will tell all the people I meet that have nice cars to stay away from this elitist, disgusting shop. If you patronize this shop...you will pay way too much and be treated as if you were scum. RipOffs and jerks!!!!!
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I've had my cars repaired here a few times now & each time look super! Plus all detailed,good explanation of the process.

I've had my cars repaired here a few times now & each time look super! Plus all detailed,good explanation of the process.
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I am not sure if the after care is as good as advertised.....My Reg/ Insurance was taken out of the car when they repaired the work... (excellent work)....So Iam in Idaho at the Lake and I am have... More

I am not sure if the after care is as good as advertised.....My Reg/ Insurance was taken out of the car when they repaired the work... (excellent work)....So Iam in Idaho at the Lake and I am have the car washed and cleaned and I noticed the Reg/Ins IS MISSING... Try and explain that to the Trooper.....not a good scene and I wasn't happy needless to say...and The "Detail" was well a wash and a half assed vacuum.....I was hoping for more and that's my fault...Never look for great and you won't be disappointed......FKS
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This may be premature, but I thought it worth commenting about the "perfection" of Queen City Auto. I was involved in a rear end crash (a distracted teen girl) where the back of my car was hit... More

This may be premature, but I thought it worth commenting about the "perfection" of Queen City Auto. I was involved in a rear end crash (a distracted teen girl) where the back of my car was hit fairly hard. Superficially, my car really didn't look bad - but this was a second owner, semi-collectible car that had never before been in an accident. Long story, short...I chose QCA based on the comments found here at Judy's Book and I am not YET convinced that the repairs are as 100% as I would have them. When contacted to come and pick up the car (I was told it was ready to go) - there were a few issues. 1. Overspray in visible areas just under the trunk lid. 2. Misalignment of the bumper arches with the rest of the wheel well arch 3. Imperfections in the undercarriage (not 100% straight and true as it would be if it had never been hit) Admittedly, you have to crawl under the car to see #3, but I WOULD KNOW IT'S THERE. So, I left the car there - again stating "speed is not the issue, correctness is the ultimate goal" I've given QCA a negative score yet, but the jury is certainly still out...
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Queen City doesn't excellent work. I have taken my car their twice and it always comes out looking brand new. They do premium work and so your insurance may not completely cover it but the... More

Queen City doesn't excellent work. I have taken my car their twice and it always comes out looking brand new. They do premium work and so your insurance may not completely cover it but the additional fees are minimal compared to the great job they do. Oh yeah, they also do an excellent detail job on your car after making the repairs. It is like getting a brand new car.
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If you've got a car that you just love or better yet some insurance money :-) no one does it better than these folks. We've been using them for ten years now across a variety of "incidents"... More

If you've got a car that you just love or better yet some insurance money :-) no one does it better than these folks. We've been using them for ten years now across a variety of "incidents" involving BMWs, Volvos, Acuras so they do many models. They are very meticulous and you can really never tell that theres been a scratch on the car. What I love about them is they'll go through the car and really tell you what doesn't need to happen and what does and how to get your baby back to good as new.
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Queen City worked on both of my cars over the last 10 years, and each time I'm very satisfied! This is a long time biz in the Puget Sound, they take pride in their name, and its the only place I... More

Queen City worked on both of my cars over the last 10 years, and each time I'm very satisfied! This is a long time biz in the Puget Sound, they take pride in their name, and its the only place I will ever go,,until I quit dinging my car or others quit dinging me!! Very reputable with the auto makers, come highly recommended by dealers also.
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