I just back from a vacation to the Riviera Maya that I booked through Travel Network. Brian Walker found the perfect trip for my wife and myself. I researched the trip for months and compared... More

I just back from a vacation to the Riviera Maya that I booked through Travel Network. Brian Walker found the perfect trip for my wife and myself. I researched the trip for months and compared travel sites like orbitz and expedia. Brian got us the best deal and also the best accomodations. We felt safe throughout the entire experience. We did not have to do anything other than relax and enjoy Mexico. The resort he recommended was beyond expectations. I would use travel networks services again. Pros: Travel made easy Cons: None to mention
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We just returned from a cruise planned by Travel Network. We worked with Travel Network for over two years planning our cruise. It was a little more complicated than your average family vacation. ... More

We just returned from a cruise planned by Travel Network. We worked with Travel Network for over two years planning our cruise. It was a little more complicated than your average family vacation. On our cruise we got married and took 38 people with us. Travel Network organized and took care of all of us from start to finish. Everyone at Travel Network worked very hard to make our trip wonderful. There were a lot details to handle and they took care of them perfectly. Alma and Brian handled many details that did not even fall under their job responsibilities. I will always be grateful to Travel Network for making our wedding cruise go so smoothly and so enjoyable. We never could have done it without them!! I recommend them for any type of travel arrangements, but I especially recommend them for destination weddings. Pros: Excellent Customer Service, Friendly Agents Cons: None
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My friend from college booked her destination wedding through Travel Network. We took an amazing cruise in the Carribean. The wedding was beautiful. But the best part was that Brian and his... More

My friend from college booked her destination wedding through Travel Network. We took an amazing cruise in the Carribean. The wedding was beautiful. But the best part was that Brian and his team were very helpful in making everything seemless for me. The fact that I live in Alaska wasn't a problem at any time. I received EXCEPTIONAL CUSTOMER SERVICE... and I can honestly admit that I was a bit high maintenance in the last few weeks leading up to the cruise. Thank you to eveyone at Travel Network. I'll be in touch next time I'm ready to get away. Who says your travel agent has to be just down the street? Pros: Customer Service, Communication, Travel Support, Value Cons: None Found
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My husband Jon and I were looking for a great destination for our honeymoon. We were planning on St. Thomas, but found out it was a little above our budget. Brian at the Travel Network suggested... More

My husband Jon and I were looking for a great destination for our honeymoon. We were planning on St. Thomas, but found out it was a little above our budget. Brian at the Travel Network suggested an all-inclusive, adults only resort in Mexico within our budget and we went for it. Now we are already talking about when to go back, and are planning on going with my sister and brother-in-law. It was the best experience we have ever had... so much fun and we have built wonderful first memories of us as husband and wife. Thanks to the Travel Network for suggesting this beautiful resort, and listening to us about what we wanted, how much we wanted to spend, and doing the work for us. When you've got all the stresses of planning a wedding, it was nice to know that the honeymoon was being taken care of in trusting hands! I'm already starting to call up the Travel Network again for help on a Vegas trip! Thank you Brian!!!!
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Trying to plan a honeymoon can be very overwhelming. I had some ideas on where I would like to go but because this was the first trip out of the U.S., I needed some expert advice. Travel Network was... More

Trying to plan a honeymoon can be very overwhelming. I had some ideas on where I would like to go but because this was the first trip out of the U.S., I needed some expert advice. Travel Network was recommended to me so I met with Brian and he basically took things from there. He shared his experiences and then listened to our thougths and what were looking for on our trip. We had the most wonderful trip to Jamaicca and our resort was so great!! We had such a wonderful experience with the Travel Network and look forward to seeing them again to plan our future trips.
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A month ago, my husband and I along with two other couples set off on an Eastern Caribbean Cruise (FABULOUS!). Brian and the staff at Travel Network could not have been any friendlier or... More

A month ago, my husband and I along with two other couples set off on an Eastern Caribbean Cruise (FABULOUS!). Brian and the staff at Travel Network could not have been any friendlier or accommodating. When we entered our cabins for the first time, we found an unexpected surprise. A bottle of wine compliments of Travel Network and a thoughtful card attached. One of my best friends celebrated her birthday while on the cruise. Brian had arranged for a YUMMY chocolate cake to be delivered to her one night at dinner, even something I could eat. You see, this was special for me too b/c I have an allergy which prevents me from eating certain flours. On our way back, our flight was cancelled. We called Brian on a Saturday afternoon and within 30 mins he had found flight options for returning home. We were pleased with the service at Travel Network and would recommend them to anyone.
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My husband and I have worked with Brian twice planning trips. We have had a great experince working with him. He has always called me back or responded to my emails with any questions or concerns i... More

My husband and I have worked with Brian twice planning trips. We have had a great experince working with him. He has always called me back or responded to my emails with any questions or concerns i had. Our first trip got cx due to a hurricane in the tropicals and the day it was cx he was working with my husband on rescheduling it for us. He is a very friendly person to work with. He also called my friend back late one sat. night when she had missed placed her documents for a cruise that we are going on. My friend was very concerned about getting her documents replaced and i told her to call him and he called her back with in 30 min. i would recomend travel network to anyone!!! Thanks Brian for your help!!! Kevin and Melissa, Wendell NC Pros: Friendly, Returning call or emails
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A friend had used Travel Network several years ago (under different management) and recommended this agency to me. I made an appointment and met with Brian about a trip I was planning. My first... More

A friend had used Travel Network several years ago (under different management) and recommended this agency to me. I made an appointment and met with Brian about a trip I was planning. My first doubts came when he yawned most of the time I was there. I was not sure if he found me boring or was tired himself....but not a great way to start! He told me he would e-mail me some information, but I never received it. So, I called and never got any calls back. Then, after a week, I called again and was told the computers were down, then Brian was out of town, then they were taking care of some groups and would be sure to get back to me with information. I e-mailed again two more times and called several times after that. NO RESPONSE!!!!! I read what others have written recently about the poor customer service and I agree 100%. Every potential client should be treated with respect and common courtesy. Travel Network has not learned this.....do not waste your time. Bad experience! Pros: None Cons: Customer Service Very Poor
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Brian was great at helping me plan a family trip to Beaches Resort. My family and I had a fantastic vacation that was stress-free and fun to plan. I will be a repeat client! Thanks!!! Pros: ... More

Brian was great at helping me plan a family trip to Beaches Resort. My family and I had a fantastic vacation that was stress-free and fun to plan. I will be a repeat client! Thanks!!! Pros: helpful agents Cons: n/a
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I live near Creedmoor Rd. and was planning a trip with my family to Europe. I decided to call Travel Network. I have NEVER received such terrible customer service anywhere! No return phone calls... More

I live near Creedmoor Rd. and was planning a trip with my family to Europe. I decided to call Travel Network. I have NEVER received such terrible customer service anywhere! No return phone calls after many messages left. When I did finally speak to a person who answered the phone, I was then given to some one else who was then busy and I was told they would call me back. That call never came. I then called again and attempted to schedule an appointment, but again no follow-up. I never received a phone call (left many contacts for them to reach me), so assumed finally that my business was unimportant to them. I did hear that they recently changed owners. No excuse for this poor service. Having worked in customer service for years as the owner of a restaurant in Raleigh, if I treated my customers like this....I would be out of business. Travel Network may be soon. Don't waste your time- there are many other agencies in the area who would appreciate your business. Cons: Poor customer service, no follow up
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