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My husband and I recently planned our first trip to Charlie Goodnights Comedy Club. We planned to see John Caparulo on Sunday night. As soon as we heard John was coming (3 weeks in advance), we went... More
My husband and I recently planned our first trip to Charlie Goodnights Comedy Club. We planned to see John Caparulo on Sunday night. As soon as we heard John was coming (3 weeks in advance), we went on Goodnights website to buy tickets. We then decided that their "free show with dinner purchase" sounded like fun so instead we made reservations. I printed a confirmation number that assured not only the reservation for dinner, but also that tickets to the show would be held for us as well.
Sunday came around and my husband and I were very excited about going to see the show (which also happened to be our celebration for my birthday). I called the box office to ask a question about the dinner seating but a recording said the box office would not open until 4pm. I looked at the website again and noticed that John Caparulo's name was no longer on the calendar for that date (in fact, the whole weekend), instead there was another comedian listed. I waited until 4pm (4 hours before the show) and called the box office. I spoke with a man and told him I was going to see John Caparulo that night. He asked for all of my information and then answered the question I called to ask about dinner. After the details of dinner were discussed, he said -somewhat as an afterthought- that John was not going to be performing that night.
He then explained that John had a change in schedule due to shooting a movie and that they had only found out on Wednesday. I informed the man that it was Sunday and I had not received ANY kind of notification that this had taken place. The information I had given them with my dinner reservation included my name/address/phone/email. The man said they had scrambled around to find a replacement and that they had been very busy trying to contact people but there was still "a small list" of people they had yet to notify.
The man pretty much assumed we would see the replacement comedian and was trying to tell me about him. I told him that I had no idea who this other guy was and that I still could not understand why I had not been notified. If there was time to put this new comedian's name on the online calendar, why was there nothing on the website explaining the situation? The man I spoke with gave me a half-hearted "sorry" and said John had rescheduled for March and that "don't worry" my reservation had already been transferred to the Sunday show in March. I don't know how they would assume that 4 1/2 months in advance that I will want/be able to see the Sunday show? I told the man we would not be attending that evening, to keep the date in March reserved and that I would like to speak with a manager. (He made it very clear that there were no other options.)
The manager called me an hour later (he doesn't come in until 5pm). We discussed the situation again and I said I understood the rescheduling and that it was out of Goodnights control, but I was very upset by the lack of notification (it was now 3 hours before the show and no one had contacted me!) as well as the lack of sincerity in their apology. Things happen, but shouldn't they at least act like they care? What if I had driven in from out of town? What if I had hired a baby sitter? I now had no plans for the evening and he could care less. -Once again, trying to convince me to see the show that evening.- No offer for a discount, upgrade in seating or even so much as a sincere apology. NOTHING! They don't care. It happens.
The comedians that come to Goodnights are first class. Too bad the venue is not.
Pros: Big name comedians
Cons: Complete lack of customer service!
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When you eat at "The Grill", you are suppose to get reserved seating in rows 1 and 2. "The Grill" is a flat menu, $27.50 per person and GRATUITY AUTOMATICALLY ADDED!! Yes, for 2 people, they auto... More
When you eat at "The Grill", you are suppose to get reserved seating in rows 1 and 2. "The Grill" is a flat menu, $27.50 per person and GRATUITY AUTOMATICALLY ADDED!! Yes, for 2 people, they auto added the grat and now I know why. Our server (and the house) knew they were overbooked for the evening (it said so when I looked at their RSVP list. So, our server was extremely rushed the entire evening, my drink went dry several times and I had to ask for more, my wife asked for ice twice before I stopped her and asked her specifically to "bring me one glass of ice" very directly. The appetizer was ok, the salad was small, my salmon was excellent, my wife's Cordon Bleu Chicken was under-cooked in half of it and you could see pink. We got a free desert for the undercooked chicken. The cheesecake was great. We left in plenty of time to get our seat and were told to not to worry, we didn't have to wait in line since we ate at "The Grill" and we already had a table reserved for us in the first or second row (B5 to be exact). We sit at the bar and wait about 15 minutes so we didn't have to wait in line (HEY we had reserved seats because we were patrons at their $70/couple restaurant). So, we go up and stand in line about 5-10 mins, the place is PACKED, we get up and hand them our PRE-ARRANGED SEATING TICKET, and we are shown to our table...which is filled, the guy seating us goes back and tries another table...it too is filled, and the third time, he places us in a table in the back of the reserved seating where you would sit if you made reservations at the bar. This was ridiculous, we flat out were disappointed on so many levels. I figured it out when we were leaving that the reason that they intentionally overbooked the place is the fact that John is so good that they figure most people will leave more laughing and forget about their crappy experience before, I say Nay-Nay!!
Pros: John was absoluetly awesome
Cons: Auto added grat, overbooked house, undercooked chicken
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It is true that Goodnight's is in disrepair...but that's never mattered since it's always been about the standup comedy there. Unfortunately for Goodnight's, the comedy has taken a downward turn... More
It is true that Goodnight's is in disrepair...but that's never mattered since it's always been about the standup comedy there. Unfortunately for Goodnight's, the comedy has taken a downward turn also. Stay away from Fajita Marguerita Night on Wednesday's...it is nothing but hacks! There is nooooo local talent whatsoever! Just awful!!!!
Pros: Only place to go to see big names on the weekends
Cons: No talent hacks during amateur night on Wednesday.
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Following is an email comment that was sent to the owner's of Goodnight's Comedy Club:
Unfortunately, this is NOT GOOD FEEDBACK!
My wife and I, and a few friends came to your Club last night... More
Following is an email comment that was sent to the owner's of Goodnight's Comedy Club:
Unfortunately, this is NOT GOOD FEEDBACK!
My wife and I, and a few friends came to your Club last night (amateur night) for dinner and the show. We have not been there for a few years, and it was not how we remembered it. The place was run down and filthy. My wife was quite concerned about sanitation and having dinner there.
Even the before entering the Club; one of the two outside entry lights was burned out (left side facing), the front windows looked as though they haven't been cleaned in months. There were cobwebs all over the interior. Discolored and bare spots in the paint (and this was just in the foyer)! Electrical boxes hanging off the walls!
And this is all before you even get downstairs... should I even mention the Men's restroom and the peeling floor paint, and apparently you cannot afford a hand towel dispenser!
Without writing an essay... the place was a DUMP !!!
Are you in financial distress? If not, you certainly will be soon if changes are not made. We were not the only people to notice the decay.
On a positive note, you would be a great candidate for Gordon Ramsay's Kitchen Nightmares TV show!
BIG NOTE! Just Realized that CitySearch's 5-Star Grade System is Far From Accurate !
The Rating above is 4 out of 5 Stars ...if you divide 38 Stars into 13 Reviews...which is what they have,
that comes out to a RATING of 2.9 STARS .....
what's up with tht CitySearch ?????
Pros: Comedy was Good
Cons: The Place was disgustingly Filthy and in a state of disrepair
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Beware--make sure your beverages are what you order. Orange juice served in place of margueritas. Manager rude. Service slow because not enough staff. Owner will not call despite several emails... More
Beware--make sure your beverages are what you order. Orange juice served in place of margueritas. Manager rude. Service slow because not enough staff. Owner will not call despite several emails requesting. They also serve drinks removed from one table to another. I SAW IT HAPPEN AFTER i PLACE MY FINGERS IN THE PITCHER!!!! fOOD BEST OF NIGHT AND WAS NOT WORTH THE $10.07 PAID FOR FAJITAS.
GUESS OWNER DOES NOT CARE
Pros: Great ambience
Cons: Rest destroyed ambience
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Beware--make sure your beverages are what you order. Orange juice served in place of margueritas. Manager rude. Service slow because not enough staff. Owner will not call despite several emails... More
Beware--make sure your beverages are what you order. Orange juice served in place of margueritas. Manager rude. Service slow because not enough staff. Owner will not call despite several emails requesting. They also serve drinks removed from one table to another. I SAW IT HAPPEN AFTER i PLACE MY FINGERS IN THE PITCHER!!!! fOOD BEST OF NIGHT AND WAS NOT WORTH THE $10.07 PAID FOR FAJITAS.
GUESS OWNER DOES NOT CARE
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I went to Goodnight's about a month ago to see Chris Titus. I had so much fun. It is nice to have the option to do something different and this was it. The food was great and the show was... More
I went to Goodnight's about a month ago to see Chris Titus. I had so much fun. It is nice to have the option to do something different and this was it. The food was great and the show was hilarious. Just like any busy bar you might wait a little while for a drink, but that goes with the territory. I could probably get drinks a little faster if there were not so many people there, but then the atmosphere wouldn't be so energetic and fun. The seating is a little tight, but again that adds to the feel. I have been to comedy clubs in New York City and the seating is much tighter there. All around the set-up may be a little frustrating but it is part of going to a Comedy Club if I wanted space and super fast drinks I would go to a dead bar or stay home. If you want to do something new and have a blast I suggest going to Goodnight's, but be willing to go with the flow and have a great time laughing like crazy.
Pros: Atmoshpere, Affordable, Something Fun and Different
Cons: Parking and A Little Crowded
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Charlie Goodnights is no longer the comedy club it once was. Wednesday open mic night is still cool (free admission if you eat in the upstairs restaurant), but otherwise it's rarely worth the $17... More
Charlie Goodnights is no longer the comedy club it once was. Wednesday open mic night is still cool (free admission if you eat in the upstairs restaurant), but otherwise it's rarely worth the $17 charge. Headliners are C-List at best, drinks are overpriced and the tables are crammed so closely together that you can't move.
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I went to the Bruce Bruce show and boy was it weak. Bruce Bruce rocked but there was no one at the show may be 100 people. And the wait staff didn't come order my drink until the opening act was off... More
I went to the Bruce Bruce show and boy was it weak. Bruce Bruce rocked but there was no one at the show may be 100 people. And the wait staff didn't come order my drink until the opening act was off the stage. I will not be coming back and as for the other reviews they must have been posted by people that work at Charlie Goodnight's.
Cons: Service, Staff, Managers
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Every once in a while one my favorite comedians come to Raleigh and perform at Charlie Goodnights. The service is great with the exception of when they are sold out, service tends to be slow but... More
Every once in a while one my favorite comedians come to Raleigh and perform at Charlie Goodnights. The service is great with the exception of when they are sold out, service tends to be slow but still polite. Blake Clark, Aries Spears, and Chris Titus are just some of the comedians making their way to Raleigh this summer. I have eaten here only twice and the meals were served pretty quickly and were good.
http://www.ticketbiscuit.com/goodnightscomedy/EventSpotlight.aspx
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