My son just started riding a Unicycle about a month before his birthday. I don't know much about unicycles. We purchased an old unicycle for him to learn on from a friend who had one in a closet taking up space. The seat it came with it was basically a whole roll of duct tape wound around tube socks. Despite this hindrance and the seat being to tall, my young son learned to freemount, ride and didn't give up. So for his birthday he asked for a new seat. I went online and ordered from his wishlist at Serious Juggling. I ordered and then after the fact opened a live chat line for a question. Not only did I get full attention, I received advice, a suggestion, rides we could join, a phone call, and a special trip to the post office so I could have the order as soon as possible. The order arrived with seat and post custom fit, assembled, and in great condition in the next mornings mail. I live about an hour from the shop, so I know not everyone can get an order that fast, but I also suspect it meant a special trip to the post office to get it here. If I could post the audio of my sons sequels of delight when it arrived, I would. My son is in the front yard riding away right now. Ben was patient and of the utmost help. He went out of his way to feed this dream for my son. I will be doing business here again as we upgrade this starter unicycle. It was a pleasure doing business here, and supporting our local business climate. This was a 'Customer Service' model of what all business should strive for.